We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: Markt 12, 01814 Bad Schandau, Saxony, Germany
Phone Number: +49 35022 90030
Website

TripAdvisor Reviewer Highlights

Read all 24 reviews
Visitor rating
  • 3
    Excellent
  • 2
    Very good
  • 0
    Average
  • 5
    Poor
  • 0
    Terrible
very helpful

very busy but were very helpful to us - all staff members spoke english. We had nothing but a positive experience. We rented bikes here and they helped us to plan out our route.

4 of 5 bubblesReviewed 25 August 2014
teresa18
,
Germantown, TN
Add Photo Write a Review

24 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 10: English reviews
Bristol, United Kingdom
Level Contributor
17 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 August 2016 via mobile

I thought the response in the Bad Schandau tourist office was disappointing and the welcome luke warm. I felt that I was a nuisance in asking for advice and recommendations as to where to go and what to see. Did not venture back there during my stay despite having further questions.

Helpful?
Thank Charlie R
Point Clear, Alabama
Level Contributor
287 reviews
99 attraction reviews
common_n_attraction_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 14 July 2016

Staff is very helpful and you are also able to arrange for rental bicycles there - it helps if you understand and speak a little german - but usually there will be assistants there who speak english also!

Helpful?
Thank Gudrun R
Level Contributor
23 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 December 2015

We were there looking for information to get to Bastei. The lady at the desk did not speak any English. So we missed the bus which runs to the bottom of Bastei trek and we had to walk 4kms to get there. The frequency of the bus service is around 1 per hour. So be prepared for it.

Helpful?
Thank Krushna T
Berlin
Level Contributor
26 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 12 September 2014

May be they have still this kind of "east german mentality" of YOU ARE A STRANGER AND WE DO NOT WANT YOU HERE, cosed shop mentality and definitely no awareness or kindness if you are in trouble - for example if you need to go online and the net is slow..

Helpful?
1 Thank Tinaseraphina
Germantown, TN
Level Contributor
234 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

very busy but were very helpful to us - all staff members spoke english. We had nothing but a positive experience. We rented bikes here and they helped us to plan out our route.

Helpful?
Thank teresa18
Berlin, Germany
Level Contributor
19 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 15 August 2014

First of all you should know German to at least get some ingormation. But I think the women there do not have exact and copmrehensive informstion from Bad schnauda, Bastei, Rathen, pirna, and ... There is some free guides there that suggests some hiking trails but when I asked her to show me these locations on map it was impossible... More 

Helpful?
Thank Muzmar
Uk
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

The tourist office in Bad Schandau was open 7 days a week and until well into the evening. It had a good range of material available and was being used for booking accommodation. Unusually, they didn't speak much English but there are relatively few British tourists. There were a lot of information boards in the area, occasionally in English as... More 

Helpful?
Thank chris.habbaniya
vermont
Level Contributor
47 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

Very helpful staff and they speak great English. I found out that if I bought my train tickets here, they knew exactly what the best deal was and with our tickets, the ferry (which you must take to get to the Train station) is included with your ticket. They also have some local goods on sale and lots of maps... More 

Helpful?
Thank fairfax28
London, United Kingdom
Level Contributor
63 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 2 August 2013

The most unhelpful tourist office ever. You would have thought that they would be glad to have visitors after the floods, especially when most businesses are trying tog et back in their feet. She made it very clear that if you could not speak German, you are not welcome!

Helpful?
1 Thank StigB
Prague, Czech Republic
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 August 2012

We have booked the room at the forest Garden hotel through this organisation. This was a very good advise. from tourist service we have got all information about the hicking trails and attractions.

Helpful?
Thank Alex U

Travellers who viewed Tourist Service also viewed

Bad Schandau, Saxony
 

Been to Tourist Service? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Tourist Service staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?