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Erie Canal Bike Tours
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Traveller Overview
  • Excellent78%
  • Very good14%
  • Average0%
  • Poor4%
  • Terrible4%
Travellers talk about
“diane”(5 reviews)
“company”(2 reviews)
About
Erie Canalway Bike Trail has an adventure for every cyclist! We offer cycle-touring trips and package for cyclists of all ages and abilities along the awesome 363 mile Erie Canal. Check out website for great vacation ideas, trip planning and free...more
Suggested duration: More than 3 hours
Contact
Syracuse, NY 13214
Website
+1 949-424-5369
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Reviews (21)
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All reviews shuttle service diane company ride buffalo
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1 - 10 of 21 reviews
Reviewed 1 week ago

It was a great trip! Beautiful scenery and good exercise. There are times when you are off of the trail and on the road you really need a good phone with a good GPS. Hotels were very good for the most part.

Thank dieringerr
Reviewed 1 week ago

As more of a casual cyclist (at 66) ,this ride from Tonawanda to Albany, in which we averaged over 40 miles per day, was quite a challenge! It proved to be just what I needed at this point in my life! Five of us completed...More

Thank julahug1
Diane K, Owner at Erie Canal Bike Tours, responded to this reviewResponded 1 week ago

Thank you for the wonderful review! We are so happy that you enjoyed our experience. The Erie is awesome! Thank you for letting us help make your trip easy and worry free!

Reviewed 2 weeks ago

I just completed an end-to-end bike trip from Tonawanda to Albany with a group of friends. We opted for the semi-supported tour with Erie Canal Bike Tours and were extremely pleased with this company. It is hard to believe they have only been in business...More

1  Thank calvo2
Diane K, Owner at Erie Canal Bike Tours, responded to this reviewResponded 1 week ago

Thanks for the great review! I'm so glad you enjoyed your tour. The Erie is an awesome ride and we try hard to make sure that cyclists have maximum fun and minimal hassle! Your group was such a pleasure to work with, and we feel...More

Reviewed 2 weeks ago

I traveled with 4 friends on a semi-supported trip from Tonawanda to Albany, over 10 days. They prepared our itinerary, arranged lodging, supplied equipment, shuttled us and luggage, and provided a very complete orientation about what to expect. At every step, I was continually surprised...More

Thank parisseven
Diane K, Owner at Erie Canal Bike Tours, responded to this reviewResponded 2 weeks ago

Thanks so much for taking time to write this great review! We absolutely loved working with your group and feel privileged to have played a role in making your Erie Canal adventure a fun and memorable experience!

Reviewed 3 weeks ago

I was disappointed that the orientation was held in a very crowded bar that was so noisy I couldn't converse. I did pick up my packet and reviewed it in my room. I have no complaint about the equipment that I rented. I was on...More

1  Thank Paul W
Diane K, Owner at Erie Canal Bike Tours, responded to this reviewResponded 2 weeks ago

This is the same person who has submitted the 2 other bad reviews. We have Notified Tripadvisor and they are actively investigating this profile, as well as beachcondospi, and leejschmidt (the actual customer). We have provided TripAdvisor with all details surrounding this issue, and expect...More

Reviewed 4 weeks ago

Worst bike tour company ever. Had their orientation meeting in a bar, with live music, packed. Had to scream to be heard. Never heard a word they said. Failed to fill the tour, 4 out of 12 spots taken, did not tell us till just...More

1  Thank leejschmitt
Diane K, Owner at Erie Canal Bike Tours, responded to this reviewResponded 4 weeks ago

This fellow signed up for our tour, and proved to be a most difficult person from the get-go. He refused to participate in both ride ride orientation and bike fitting. He is upset because he felt the bike that is correctly sized for him by...More

Reviewed 19 August 2018

Diane is friendly, helpful, timely, and her rig for bikes and passengers is perfect. We had a mix up in the scheduling because I wasn't careful with the booking and payment website and she gave me a partial refund. The service itself is personal and...More

Thank YankeeJohn
Reviewed 17 August 2018

I have done two rides (Tour the Towpath and Erie Canal Ride) where Erie Canal Bike tours provided shuttle service to the start of the ride. The service was great and it made the logistics of the ride so much more doable!!

Thank RocCooks2016
Reviewed 15 August 2018

Our group used Erie Canal Bike Tours in July 2017, and had a very positive experience. Diane was really helpful in advising me prior to the trip about the best places to stay along the route and how best to plan our 5 day excursion....More

Thank Nora321
Reviewed 15 August 2018

My adult daughter and her two boys (ages 12&15) went on the full trip from Buffalo to Albany that takes 11 days. The ride information was complete and timely, along with updates along the ride as new information came to light (detours and route information)....More

Thank William C
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