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Niagara Falls USA Official Visitor Center

Closed Now: 08:30 - 17:00
Open today: 08:30 - 17:00
Review Highlights
Modern

Large, modern and well located. But I didn't get a warm fuzzy "welcome to Niagara Falls" feeling... read more

Reviewed 11 October 2018
Charles G
,
Ottawa, Canada
The Real Deal

Yay! I'm a fan. All changes saved Very helpful and kind staff, pamphlets and history! There's a... read more

Reviewed 21 September 2018
Alyson L
,
Mount Gilead, Ohio
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Traveller Overview
  • Excellent58%
  • Very good26%
  • Average11%
  • Poor4%
  • Terrible1%
Travellers talk about
“rainbow blvd”(3 reviews)
“gift shop”(12 reviews)
About
The Niagara Falls USA Official Visitor Center is operated by Destination Niagara USA and conveniently located in the heart of the downtown Niagara Falls tourist district, just steps from Niagara Falls State Park. We offer an array of services to...more
Closed Now
Hours Today: 08:30 - 17:00
See all hours
Suggested duration: < 1 hour
Contact
10 Rainbow Blvd, Niagara Falls, NY 14303-1132
Website
+1 877-325-5787
Call
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Reviews (257)
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Reviewed 21 October 2018

The visitor center is not bad, but is in need of upgrades. The cost of the film is a little bit expensive, they sell Maid of the Mist tickets, Cave of the Winds tickets, Aquarium tickets, Tour Bus tickets, and tickets to the Observation Deck....More

Thank Ray D
Reviewed 11 October 2018

Large, modern and well located. But I didn't get a warm fuzzy "welcome to Niagara Falls" feeling when I asked for info from one of the agents. Maybe it was too early in the morning.

Thank Charles G
Reviewed 7 October 2018

Niagara Falls, NY looks like a damaged city, but the Falls are an amazing, unique, spectacle. The staff at the Centre should show a better attitude... we had to extract every bit of info from a half asleep person...

Thank LaurentBeijing
Reviewed 28 September 2018

While I liked the walls of information that was available to the public there were three employees (I suppose they could have been volunteers) but they sat behind the counter at computers the entire time we were in the visitors center. Not one of them...More

Thank Tammy S
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 October 2018

Hi Tammy S, Thank you for taking the time to submit your review. We appreciate your feedback and will be discussing this with our team. We hope to see you again soon.

Reviewed 21 September 2018

Yay! I'm a fan. All changes saved Very helpful and kind staff, pamphlets and history! There's a public restroom that was very clean and even a photo op corner with a fake barrel. We were very grateful for the information! We just wish the little...More

Thank Alyson L
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 22 September 2018

We love our fans! Thanks for the awesome review, Alyson! We truly appreciate your kind words and hope you'll come back again soon! And have no fear, you can continue shopping on our website. Thanks again!

Reviewed 17 September 2018

The folks inside are wonderful and very knowledgeable about the area. Also, they gave great recommendations for food!

Thank LJ O
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 18 September 2018

Thank you so much for the kind review!

Reviewed 17 September 2018

Good information for the area and falls. Friendly staff. Clean rest rooms. Snack shop. The movie seemed to be over priced so we skipped that.More

Thank skiwithapro
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 18 September 2018

Hi skiwithapro! Thanks for taking the time to submit a review. While we appreciate your feedback, you seem to be referring to the Visitor Center located directly at Niagara Falls State Park. While we do offer great information, friendly staff and clean restrooms, we do...More

Reviewed 17 September 2018 via mobile

My partner and I called for prices on trips and tours. Staff very friendly and welcoming. Great information given.

Thank enncle
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 18 September 2018

Thanks for the kind review! Hope to see you again soon!

Reviewed 16 September 2018

We stopped in at the beginning of our trip. The folks running the place were very friendly and knowledgeable. They offered suggestions for activities with kids (11 and 6) as well as food options.

Thank M2He
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 18 September 2018

Thanks for the kind review! We appreciate your feedback!

Reviewed 16 September 2018

This is just outside Niagara Falls State Park. They have restrooms, travel maps, and brochures there, not only for the Niagara Falls area, but for many areas just outside the city.

Thank Maketrax
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 18 September 2018

Thanks for taking the time to submit a review! We appreciate it!

View more reviews
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Questions & Answers
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Lorretta A
11 May 2018|
Answer
Response from fisherman65 | Reviewed this property |
I think you would have to fly to Buffalo New York then take a car or taxi.
1
Vote
pinkroses50
4 November 2017|
AnswerShow all 4 answers
Response from pierrec577 | Reviewed this property |
sorry no information about that but I think you should browse the websites of hotels to get the right answer
0
Votes
Marcy C
11 June 2017|
Answer
Response from ladc2001 | Reviewed this property |
No cost to look😀 They charge a small fee to watch the film
0
Votes