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Showtime Tours

Las Vegas, NV
+1 702-895-9976
Website
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Review Highlights
Great Service!!

Booked our airport transfers with Showtime Tours on the advice of our hotels concierge. We arrived... read more

Reviewed 4 weeks ago
camoking
,
Victoria, BC
via mobile
Good if you don't have a schedule to keep.

Got off the plane.. followed ground transportation sign all the way outside. Saw sign for ride... read more

Reviewed 4 weeks ago
Cinzia M
via mobile
Read all 745 reviews
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Overview
  • Excellent8%
  • Very good5%
  • Average6%
  • Poor10%
  • Terrible68%
yesterday
“Need best information”
3 weeks ago
“Shuttle from airport”
LOCATION
Las Vegas, NV
CONTACT
Website
+1 702-895-9976

Similar Things to Do in Las Vegas

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Reviews (745)
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11 - 20 of 745 reviews

Reviewed 4 weeks ago via mobile

Booked our airport transfers with Showtime Tours on the advice of our hotels concierge. We arrived at the airport and we're on a shuttle to our hotel very quickly, when we returned to the airport shuttle arrived on time and got us to the airport...More

2  Thank camoking
jeff r, Manager at Showtime Tours, responded to this review

Thanks Camoking! We're glad you had a great ride both ways and appreciate the positive remarks. Have a great day, Jeff

Reviewed 4 weeks ago via mobile

Got off the plane.. followed ground transportation sign all the way outside. Saw sign for ride shares assumed that's where to go. Stood outside looking for sign didn't see one saw hotel shuttle signs. Called the number she tells me to go to baggage claim...More

3  Thank Cinzia M
jeff r, Manager at Showtime Tours, responded to this review

Dear Cinzia, Thank you for your feedback. I appreciate the detailed comments and would like to identify the driver in question if at all possible. If you happen to recall the driver's name, vehicle number, or the date/time of travel, perhaps still have your voucher/reservation...More

Reviewed 21 April 2017 via mobile

Great service, no issues, were on time both occasions used. Will definitely use again next time in Vegas.

Thank lnokeeffe
jeff r, Manager at Showtime Tours, responded to this review

Thanks Inokeeffe! I'm glad that your travel experience as issue free and appreciate the great review. Have a wonderful day! Jeff

Reviewed 20 April 2017

I highly recommend this tour bus as it is the best I have ever used and I have used different ones in Vegas. They were early picking us up at our hotel, instead of being an hour late like the other's ,and the driver took...More

1  Thank cedebbie
jeff r, Manager at Showtime Tours, responded to this review

Dear Cedebbie, Thank you for the kind words! I'm glad your experience was positive and issue free. I'll also be sure to pass along your comments to Joselito. Thank you again and I hope you have a wonderful day! Jeff

Reviewed 18 April 2017

We bought our tickets at a booth outside the terminal at 9:51 p.m. after the representative said it would be 15-20 minutes until the next shuttle. It arrived at approximately 10:40 and finally left the airport almost an hour after we bought our tickets, at...More

2  Thank bgonner
jeff r, Manager at Showtime Tours, responded to this review

Dear Bgonner, Since you've already been in contact with our Guest Relations team, there's no need to go down that path again. I am sorry to learn of your frustrations and you do bring up reasonable points - especially as it pertains to the interaction...More

Reviewed 15 April 2017

Call well over 24 hours in advance to book shuttle. Flight was 11:35 pm. They confirmed that shuttle would be there aat 8:35. Had to call them twice. Shuttle driver didnt show until 9:20 Driver was really frustrated. He said he got a call at...More

2  Thank L0vethesun63
jeff r, Manager at Showtime Tours, responded to this review

Dear L0vethesun63, I'm sorry about the confusion and delays surrounding your return trip to the airport I'm sure that was incredibly frustrating. I'm glad to hear our driver was professional and friendly despite the circumstances. Please feel free to message me your reservation and contact...More

Reviewed 14 April 2017

I purchased a round trip ticket at the airport. Called well over 24 hours in advance to schedule ride to airport at 3:30am (their suggested time). I was waiting at the shuttle pick up before 3:30. After two other companies left with their riders, I...More

2  Thank rea700
jeff r, Manager at Showtime Tours, responded to this review

Dear Rea700, I apologize that we were not able to meet you as scheduled. I'm not sure where the disconnect occurred, but if you direct message me your reservation details and contact information, I can look into this further. Sincerely, Jeff

Reviewed 14 April 2017

After reading some of the reviews about this shuttle service we were a little nervous when this company pulled up for what we thought was ours for the airport. There was some confusion about the correct shuttle and we were indeed on the wrong one....More

Thank Antoinette W
jeff r, Manager at Showtime Tours, responded to this review

Hi Antoinette - Thank you for the kind words regarding Solomon. We'll be sure to share your feedback with him. We hope you have a pleasant day! Best, Jeff

Reviewed 11 April 2017 via mobile

4:40 pickup at TI turned into 5:25 pickup. Each call to the service assured me the shuttle was 10-15 min away. No wonder why they give you a pickup time 3 hours before your flight. Also, the wait for a ride to the hotel was...More

Thank ChicagoVL
jeff r, Manager at Showtime Tours, responded to this review

Dear ChicagoVL, On behalf of Showtime Tours, I apologize for the delays you experienced on your return trip. I will pass along your comments to the dispatching team. I know they are actively working on ways to reduce wait times. Thank you again, Jeff

Reviewed 9 April 2017 via mobile

Why does the bus operator drive with the window down at 5:00 am !!! It's cold already and stood outside waiting on the shuttle.As a travel agent this is a trail run for how my clients would be serviced Won't be recommending this to my...More

1  Thank Dream J
jeff r, Manager at Showtime Tours, responded to this review

Dear Dream J, I apologize that our bus operator drove with the window down and that you were uncomfortable. I will share your feedback with our Operations team and drivers. I do appreciate the comments though, as this is very helpful. Sincerely, Jeff

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Questions & AnswersAsk a question
Ragerdy
Jeff, How do I private message you? Thanks
6 December 2016|
Answer Show all 2 answers
Response from jeff r | Property representative |
Hi again - hover over my profile badge/name and press Message to send me a private message. I sent one to you a short while ago. You should be able to simply respond to my message. Thanks, Jeff
0
Votes
Ragerdy
Jeff, I wrote a review about our shuttle not showing for two hours and you said to get you the information about my reservation and you would look into it. The itinerary number was 6MH44V. There were four of us and we were going from the airport to the Venetian. We waited over two hours and finally just hired a car. The names on the itinerary were Cynthia Thomas, Kathy Wilson, Judy Wallace, and Linda Tilson. The shuttle did pick us up at our hotel and take us to the airport for our departure but we did not get to use the shuttle from airport to hotel. Thank you for checking into this. We booked this through Allegiant Airlines as part of our package. Thanks again
6 December 2016|
Answer Show all 3 answers
Response from jeff r | Property representative |
We would be happy to issue a refund for the unused trip from the airport to the hotel, but since this was purchased through Allegiant Airlines we'll need you to provide us with mailing addresses so that we can send a check... More
0
Votes
lesliejbauer
Hey showtime- how do you explain your horrendous customer service? How do you explain the numerous amounts of no show complaints just on trip advisor alone? How do you allow your bus drivers to use foul language to your customers who have already paid? How do you explain the bus drivers suggestive language, and mention if sex and prostitution with children present in the van?
30 November 2016|
Answer Show all 4 answers
Response from jeff r | Property representative |
I apologize for any issues you may have encountered. I will not make excuses for any inappropriate behavior, as that is unacceptable and does not follow our standards and policies. We always invite those who review us... More
0
Votes