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Showtime Tours

Las Vegas, NV
+1 702-895-9976
Website
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Review Highlights
Worst Company Ever

My husband and I booked there shuttle to and from McCarran airport. The first trip from the airport... read more

Reviewed 1 week ago
kbeckstrand766
,
Chambersburg, Pennsylvania
No problems

Man, reading the reviews for all the shuttle services I see hardly a good review for any of them... read more

Reviewed 1 week ago
Bill S
Read all 744 reviews
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Overview
  • Excellent8%
  • Very good5%
  • Average6%
  • Poor10%
  • Terrible68%
3 weeks ago
“Shuttle from airport”
3 weeks ago
“Slow Service”
LOCATION
Las Vegas, NV
CONTACT
Website
+1 702-895-9976

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Reviews (744)
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1 - 10 of 744 reviews

Reviewed 1 week ago

My husband and I booked there shuttle to and from McCarran airport. The first trip from the airport we waited over an hour with no explanation from the employees and when asked when our transportation would arrive, the final words from them was they didn't...More

Thank kbeckstrand766
jeff r, Manager at Showtime Tours, responded to this review

Dear kbeckstrand766, Please message us your reservation/voucher details and contact information. While shared ride does take longer, an hour plus wait is way out of the norm and I'd like to look into this further. I apologize for any inconvenience this caused you. Sincerely, Jeff

Reviewed 1 week ago

Man, reading the reviews for all the shuttle services I see hardly a good review for any of them! We booked showtime last year round trip and had no issues at all. The bus was right there when we arrived at the airport and it...More

Thank Bill S
jeff r, Manager at Showtime Tours, responded to this review

Thanks Bill! Unfortunately, most people only post when they're upset about something. It's unusual when people share a positive experience. We move literally a hundred thousand plus people every month successfully. I wish more would take the time to share a positive note. I truly...More

Reviewed 1 week ago via mobile

Our trip was wonderful!! Our driver Paul was knowledgeable and a careful driver. Our bus was clean and well maintained. Will book with them again!!

Thank williesmit
jeff r, Manager at Showtime Tours, responded to this review

Hi Williesmit - We're glad you enjoyed the tour and we'll definitely share your feedback with Paul. Have a great day! Jeff

Reviewed 2 weeks ago via mobile

On arriving at Vegas we find that the Showtime contact point is closed and you have to call them and let them know you've arrived. We do this and get the routine recorded message, then we look around and find the agent sitting across the...More

Thank Russ d
jeff r, Manager at Showtime Tours, responded to this review

Dear Russ, I'm sorry to hear that your experience wasn't positive using Showtime Tours. I will share your feedback with our teams here, as we're looking to improve our customer service. Sincerely, Jeff

Reviewed 2 weeks ago

We did have to wait about 20 minutes for our shuttle at the airport. Driver explained what to do for return trips and we were on our way. We were dropped off in front of our hotel. Called for return pick up and they arrived...More

1  Thank allors
jeff r, Manager at Showtime Tours, responded to this review

Dear Allors, Thank you for your honest feedback on our service. I will be sure to contact our vehicle maintenance team and share your comments regarding the cleanliness of the vans. Sincerely, Jeff

Reviewed 3 weeks ago

We decided to use this service instead of taking a cab to our hotel, MISTAKE. Leaving the arrivals area of terminal 3 it is not clearly marked where to go. When we did find it they dispatched a driver. When he arrived there was only...More

1  Thank danielpaquette6773
jeff r, Manager at Showtime Tours, responded to this review

Dear Danielpaquette6773, As a shared ride shuttle service, we do fill the bus to capacity and make stops at each of the terminals where guests are waiting. That is how we are able to keep our rates low, but I recognize that the extra travel...More

Reviewed 3 weeks ago via mobile

I came to Vegas for my first time for my little sisters wedding and I thought I'd be "prepared" by booking a shuttle service. Well, upon arriving to LV I had to wait 40 minutes for my shuttle then it took an hour to get...More

2  Thank Cassey P
jeff r, Manager at Showtime Tours, responded to this review

Hi Cassey, I just read your review and I apologize the issues you encountered on both ends of your trip. Shared ride shuttle service does take longer due to the frequent stops and number of passengers typically on board. As for the return trip issues,...More

Reviewed 3 weeks ago via mobile

Waited 45 minutes at the airport for Shuttle. Staff not overly friendly or professional- guy at desk was eating nuts whilst talking to us. Easy to book return online which was the only positive. Dirty coach, filthy seats, air con didn't work, and due to...More

Thank collies159
jeff r, Manager at Showtime Tours, responded to this review

Dear Collies159, Thank you for taking the time to review our service. If you happen to recall the vehicle in question, I can put in for a service maintenance request, as the buses should be cleaned regularly. I apologize that your ride was unpleasant. As...More

Reviewed 3 weeks ago via mobile

Absolutely horrendous. Pick a different company! They told us it would be 15 minutes until the bus would arrive, it took close to an hour. The teller was rude as all getup as was the driver. Stay away!!!

Thank Teena_J
Reviewed 4 weeks ago via mobile

Booked our airport transfers with Showtime Tours on the advice of our hotels concierge. We arrived at the airport and we're on a shuttle to our hotel very quickly, when we returned to the airport shuttle arrived on time and got us to the airport...More

2  Thank camoking
jeff r, Manager at Showtime Tours, responded to this review

Thanks Camoking! We're glad you had a great ride both ways and appreciate the positive remarks. Have a great day, Jeff

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Questions & AnswersAsk a question
Ragerdy
Jeff, How do I private message you? Thanks
6 December 2016|
Answer Show all 2 answers
Response from jeff r | Property representative |
Hi again - hover over my profile badge/name and press Message to send me a private message. I sent one to you a short while ago. You should be able to simply respond to my message. Thanks, Jeff
0
Votes
Ragerdy
Jeff, I wrote a review about our shuttle not showing for two hours and you said to get you the information about my reservation and you would look into it. The itinerary number was 6MH44V. There were four of us and we were going from the airport to the Venetian. We waited over two hours and finally just hired a car. The names on the itinerary were Cynthia Thomas, Kathy Wilson, Judy Wallace, and Linda Tilson. The shuttle did pick us up at our hotel and take us to the airport for our departure but we did not get to use the shuttle from airport to hotel. Thank you for checking into this. We booked this through Allegiant Airlines as part of our package. Thanks again
6 December 2016|
Answer Show all 3 answers
Response from jeff r | Property representative |
We would be happy to issue a refund for the unused trip from the airport to the hotel, but since this was purchased through Allegiant Airlines we'll need you to provide us with mailing addresses so that we can send a check... More
0
Votes
lesliejbauer
Hey showtime- how do you explain your horrendous customer service? How do you explain the numerous amounts of no show complaints just on trip advisor alone? How do you allow your bus drivers to use foul language to your customers who have already paid? How do you explain the bus drivers suggestive language, and mention if sex and prostitution with children present in the van?
30 November 2016|
Answer Show all 4 answers
Response from jeff r | Property representative |
I apologize for any issues you may have encountered. I will not make excuses for any inappropriate behavior, as that is unacceptable and does not follow our standards and policies. We always invite those who review us... More
0
Votes