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Zappos Tour Experience

400 Stewart Ave, Las Vegas, NV 89101-2913
+1 702-943-7879
Review Highlights
Disappointed, you don't see much at all and stand out in 108 degree heat

I was pretty disappointed in this tour. We get there and our guide, Tony, shows us 2 videos about... read more

Reviewed 2 weeks ago

As a big fan of Zappos.com as soon as I found out about the HQ tour I had to go! The best $10 you... read more

Reviewed 2 June 2017
Amanda S
Read all 49 reviews
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Discover the wonderful world of Zappos company culture and let one of our fun Culture Guides take you on a 90 minute journey through our fabulous new headquarters in downtown Fremont! Learn about the Zappos Family, our history, our 10 core values, how we create the "WOW" experience for our customers, and even meet a few of our amazing Zapponians! Tour times are: Monday - Thursday at 9am, 11am, 1pm, and 3pm. Friday: 11am & 1pm only. We recommend you sign up to reserve your spot as we are not able to accommodate walk-in requests. Reservations are processed through the web link on this page. Hope to see you soon!
  • Excellent66%
  • Very good24%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
400 Stewart Ave, Las Vegas, NV 89101-2913
+1 702-943-7879

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Reviews (49)
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1 - 10 of 45 reviews

Reviewed 2 weeks ago

I was pretty disappointed in this tour. We get there and our guide, Tony, shows us 2 videos about the history of the company and the founder. We then we go outside in 108 degree heat to hear about the company's rotunda area which could...More

Thank MurphymomChicago
Management response:Responded 2 weeks ago

Thank you for taking the time to share your experience, I will definitely take this feedback to the rest of the team so we can better the tour experience for our future guests. Do know that we'll be adding more surprises to the tour experience...More

Reviewed 2 June 2017

As a big fan of Zappos.com as soon as I found out about the HQ tour I had to go! The best $10 you can spend in Vegas. It's right near Downtown Vegas/Freemont area so if you plan to go there, add this to your...More

Thank Amanda S
Management response:Responded 3 June 2017

Happy & excited you enjoyed a tour of our Zappos HQ! Perhaps we will find you back again and see what new shenanigans we Zapponians will get into! Follow our culture @zapposculture and have a Zaptastic day! -The Tours Team *RZ

Reviewed 10 May 2017

Did not know about this tour of the Zappos history and facility. My sister had told us about Zappos and how the CEO Tony Hsiah was trying to re-vitalize downtown Las Vegas. My husband researched about Zappos, found out that there was a Zappos facility...More

Thank tns96797
Management response:Responded 22 May 2017

Mahalo Nui Loa for visiting the Zappos HQ, so happy you enjoyed the experience! Come back again and see what new shenanigans we Zapponians will get into! Au Hui Hou!

Reviewed 2 May 2017

We weren't quite sure what to expect but thought it had to be something different when a company is opening its doors to visitors. Having purchased from their website, we wondered what we'd be seeing when we realized this wasn't a tour of their order...More

Thank FLPats54
Management response:Responded 22 May 2017

We love when our amazing customers come and visit our Zappos HQ and witness our unique company culture in person! Thank you for making our Tour part of your visit to downtown Las Vegas!

Reviewed 5 April 2017

Very enjoyable tour experience. I enjoyed seeing a work place where every one seems to enjoy coming to work. Our tour guide was Jacqui and she was super. A great Zapponian representative. The tour was informative and enjoyable. We had the free shuttle from our...More

Thank williesmomok
Management response:Responded 22 May 2017

Happy you enjoyed your tour! It seems that Jacqui, aka "The Culture Dancer", really gave that Zappos "WOW" experience, we will make sure to send her some Zollars! Thank you for visiting!

Reviewed 28 March 2017 via mobile

If I was young again, looking for a unique place to use my talents, I would head to Zappos! What an interesting (and obviously successful) way to run a business. The tour is informative and gives you a look behind the curtain of this successful...More

1  Thank Sherry H
Reviewed 5 March 2017

Wow. A wonderful experience and a fresh view on how to run a business. Must see for anyone in management or any student of business or corporate culture. Best part is that Iam still thinking about what I learned on the tour.

1  Thank oldsoccercoach
Reviewed 11 February 2017

We visited Zappos when they were shut, late on 30 December, but that didn't stop us experiencing exceptional customer service. As we had booked from Australia, 1 of their tour guides (Ryo) stayed behind to show us around. So we arrived jet lagged from the...More

1  Thank Jane C
Reviewed 5 February 2017 via mobile

A must see tour if you visit Las Vegas From the moment you enter the courtyard, there's a feeling of excitement from the employees that work there. There's always some kind of activity or fundraiser going on. The culture is different here because the employees...More

Thank Corina M
Reviewed 26 January 2017 via mobile

If you are an employer, employee, potential employee, student, customer, or potential customer; this tour is a MUST do (did I leave anyone out?)! I am convinced that the world would be a better place in which to live and work if more people were...More

1  Thank Jennifer B
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