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Review Highlights
A Lovely, Elegant Bed & Breakfast

My husband and I enjoyed the ambiance of the Henderson Castle in October. The furnishings in The... read more

Review collected in partnership with this attraction

Reviewed 5 December 2018
Meander42743207896
Fun stay

Food and bar was good, the staff were accommodating and friendly. The only hitch in their giddyup... read more

Review collected in partnership with this attraction

Reviewed 29 November 2018
Dreamer44188429421
,
Ann Arbor, Michigan
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Traveller Overview
  • Excellent37%
  • Very good23%
  • Average14%
  • Poor13%
  • Terrible13%
Travellers talk about
“dining room”(5 reviews)
“french room”(5 reviews)
About
Welcome to The Henderson Castle, the most popular inn in Kalamazoo. Whether you're local or coming from Grand Rapids, Detroit, Lansing, South Bend or Chicago, you'll find us to be the best destination for your anniversary, birthday, wedding...more
Suggested duration: 1-2 hours
Contact
100 Monroe St, Kalamazoo, MI 49006-4433
Website
+1 269-344-1827
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Reviews (159)
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All reviews architectural tour dining room french room hot tub on the roof french chef place to stay historic house no rush nice stay our room was spacious queens tower historic rooms aunt and uncle beautiful vintage fresh fruit anniversary trip service was great
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Reviewed yesterday

Stayed one night here for our anniversary. Enjoyed the "library" happy hour and the Henderson wines. Each bedroom in the castle is done in a different decor. Ours had tiny lights in the ceiling that twinkled different colors. A fun and unique experience.

Date of experience: February 2018
Thank YooperLisa
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded today

Thank you for your feedback! We are very happy to hear that you enjoyed your stay with us at the Henderson Castle and hope to have you back again in the near future!

Reviewed 9 December 2018

We stayed in Cottage Suite A. It is an over- glorified garage. The one exterior wall is actually old wood garage doors that move if you press on them. The walls had a lot of peeling paint and unfinished paint jobs. The Netflix did not...More

Review collected in partnership with this attraction
Date of experience: November 2018
1  Thank Explorer61341608288
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 4 weeks ago

Hello, we are sorry to hear that you did not enjoy your stay with us in the Cottage Suite A. We wish that we could have addressed this sooner. If you have additional feedback or would like to speak with us directly, please contact us...More

Reviewed 5 December 2018

My husband and I enjoyed the ambiance of the Henderson Castle in October. The furnishings in The beautiful mansion were amazing. Also a lovely breakfast. On the downside, The French Room needed window shades. We were awake til 2 a.m. with the street lights to...More

Review collected in partnership with this attraction
Date of experience: October 2018
Thank Meander42743207896
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, thank you for your feedback! We are glad that you enjoyed your overall experience with us at the Henderson Castle. We will take your comments into consideration as we continue to make improvements to our establishment.

Reviewed 4 December 2018

i really wanted to like this place and i support the whole B&Bs have character and are commonly not perfect. but this place has issues. i stayed in the Loft at the Start House. ok...the issues: 1) the Start House is off property and was...More

Date of experience: August 2018
Thank DavidDGD
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, we are sorry to hear that your experience at the Henderson Castle was not what you expected. We appreciate your feedback as we continue to make improvements and updates. Thank you!

Reviewed 2 December 2018

This Castle is a great concept, but the bathrooms really need to be in proper working order. I challenge the owner to get in and then get out of the tub in The Queen Room. The Italian Room had no working shower and only hot...More

Review collected in partnership with this attraction
Date of experience: September 2018
Thank NorthStar27417192406
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, we are sorry to hear that you did not enjoy your stay with us at the Henderson Castle. We do appreciate your feedback as we work to improve our facility.

Reviewed 29 November 2018

Food and bar was good, the staff were accommodating and friendly. The only hitch in their giddyup is that not every bathroom has a shower. Makes for an awkward scene if you're not prepared for it. Other than that, it was a nice stay.

Review collected in partnership with this attraction
Date of experience: November 2018
Thank Dreamer44188429421
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, thank you for your feedback! We are glad that you enjoyed your overall experience at the Henderson Castle and appreciate your feedback.

Reviewed 29 November 2018

So disappointing. This "hotel" is not nearly what the pictures and description make it out to be. After arriving from NY we were told to wait an hour and a half to check in for no particular reason, since we were staying in the guest...More

Review collected in partnership with this attraction
Date of experience: August 2018
Thank nlc34
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, we are sorry to hear that you did not enjoy your experience at the Henderson Castle. We apologize that the check in time was not made known to you and that you experienced a leak during your stay. Thank you for your feedback as...More

Reviewed 28 November 2018

Ever since I was a little girl (45 years ago) driving by the castle every week I have wanted to stay there!I don't live in Kalamazoo anymore but managed with a friend to stay the night on our way through the area. It was so...More

Review collected in partnership with this attraction
Date of experience: September 2018
Thank Sherpa36500214623
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, thank you for your feedback. We are glad that you were able to finally visit us at the Henderson Castle and we appreciate your feedback!

Reviewed 28 November 2018

Can’t recommend the Henderson Castle. While it’s a beautiful building, the physical plant is in need of significant maintenance and updating. There wasn’t adequate air conditioning, the dining room and bar weren’t open. The front desk staff seemed unconcerned about our arrival and continued his...More

Review collected in partnership with this attraction
Date of experience: September 2018
Thank esift
HendersonCastle, Manager at The Henderson Castle, responded to this reviewResponded 5 December 2018

Hello, we are sorry to hear that you did not enjoy your recent experience with us at the Henderson Castle. Please reach out to us if you would like to discuss further. Thank you for your feedback as we continue to make changes & improvements.

Reviewed 21 November 2018

Impossible to distill our disappointment into 100 characters. Dirty. Poorly maintained. Average food very overpriced. Staff minimal, very overworked, paid minimum. It shows.

Review collected in partnership with this attraction
Date of experience: October 2018
Thank Christian P
flmoyet, Manager at The Henderson Castle, responded to this reviewResponded 27 November 2018

Hello Christian, we are sorry to hear that you were so disappointed with your visit to the Henderson Castle. I would like to discuss your concerns further, if you would please reach out to us directly. Thank you for your feedback.

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Questions & Answers
Ask a question
maureenbf
21 July 2018|
Answer
Response from jplas4 | Reviewed this property |
The rate was about $150 dollars a night. As I mentioned on my review the restaurant was not open the night we stayed. I believe it is opened Thurs-Sat. We looked in and it was very elegant. Might want check the website for... More
0
Votes
j x
25 February 2017|
Answer
Response from LauriHoward |
You could not be more correct - the owner is arrogant and thinks he does no wrong. He never addresses actual complaints, he just brags about how the business is growing and how hard his staff tries. I stayed for one night... More
0
Votes
David_TheHeights
I have driven by the "Castle" and enjoy the looks of this building. Have considered staying here for a weekend trip, wife and I enjoy B & B stays. So today I am reading the reviews and most seem pretty positive, with a few negative reviews thrown in. After reading the first review I was pretty impressed that the owners responded to a negative review. So I thought they were interested in their image and cared for their customers. But after reading a few more reviews, I noticed that the personal response from the owners was the same as before. Matter of fact, all the responses are just one that has been copied and pasted to each posting. No personal attention to the reviews left by their customers. The one where they wouldn't take care of the mother who purchased the Guest House 7 months in advance blew my mind. How could a professional B&B cancel a reservation made that far in advance on such short notice. I find that after reading these reviews, I will not be staying there. Things will have to change before I try spending a weekend here. It's too bad, love the looks of the place and was looking forward to an enjoyable stay.
31 December 2016|
AnswerShow all 4 answers
Response from Linda H | Reviewed this property |
I personally would not ever deal with them again.. Beautiful castle but daughter's stay there on her honeymoon was a nightmare - no compensation was offered and the reception service was Ridiculous to say the least......not... More
1
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