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Ultimate Swamp Adventures

1,074 Reviews
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Ultimate Swamp Adventures

1,074 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
Recommended experiences in and around Westwego
from US$99.00
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from US$194.00
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from US$99.00
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450 Laroussini St Behind the restaurant on site, Westwego, LA 70094-4931
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Experience Cajun Country: Swamp Boat Adventure and Plantations Full-Day Tour from New Orleans
Bus & Minivan Tours

Experience Cajun Country: Swamp Boat Adventure and Plantations Full-Day Tour from New Orleans

917 reviews
Getting to the Louisiana bayous and plantations from New Orleans can be extremely difficult without renting a car, but this swamp boat adventure and plantations tour includes round-trip transport for a stress-free day. First, go deep into the swamps safely with a guide, and then visit two Southern plantations with lunch included. Plus, you can choose from two different swamp-boat options for whatever best meets your budget.
US$194.00 per adult
1,074Reviews9Q&A
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Ruyhies wrote a review Dec 2020
Santee, California60 contributions38 helpful votes
Horrific!! There are two sides to every story so please hear me out! We were staying in New Orleans and woke up to very heavy rains. My fault I did not call in advance to cancel but did not know I would wake up to rain ... I get this. When I did to talk on the phone the excursion day I explained our situation, their responds "it isn't raining here." "Is there anyway I can get a refund, at least a partial one: they say " well I can't do it but perhaps if you talk to the manager he can help you, I can have him call you" Great thank you, but no call so I call (1) " he's still not here but I will have him call" Thank you, No call - so I call (2) "the manager is busy I will have him call you, I have your number: Thanks; again no call - so I call (3) " I'm the manager "let me talk to the owner I'm meeting with him in 30 minutes" and I'll get back to you" No call so I call (4) "Oh he's not here now" Really! You expect me to call you to cancel (which I get) but after my first call to you and 4 assurances that you will return my call you never once call me! I'm led each time to believe the manager/owner will work with me. Staff is very friendly on the phone but obviously I am being ignored. My third call I was put on hold for 15 minutes while still on hold I called from a different phone and they answered me right away so obviously they were not busy. This is terrible customer service!! I have 25 years in the tourist industry and assure you there is no excuse for ignoring a customer like this. I was told in my first conversation (the day of our planned excursion) that the boats go if it is raining well I looked it up, it says "weather calls are up to the captain" So where we were at was heavy rain, heavy rain. We based our decision on those conditions, that was our call. My complaint is Ultimate Swamp Adventures has two standards, one for them and another for their customers, We are asked to call them but they don't have to return calls? Staff lead you to believe one thing when in truth they never expect it to carry it out. I could not be more disappointed or frustrated!! I have wrote numerous reviews on Tripadvisor and never had the need to write a negative. I cannot review their tours but I can say as for Customer Service they don't have any!
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Date of experience: December 2020
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8writewords wrote a review Nov 2020
Washington DC, District of Columbia11 contributions12 helpful votes
LOVED THIS TRIP!!!!!!! Capt. Danny is a wild gator man and he sure nuf showed us a wonderful time out on the bayou. I'd been on every other airboat tour in the NOLA area...and let me tell you, this one was the most fun over all. Capt. Danny made our day with some wild ridin and HE WENT GATOR HUNTIN with us on the boat! It was AMAZING! I'll never forget this trip and suggest it to families, crazies, and those seeking to see the bayou and have a really good time in the wild. We saw a lot of birds and beautiful trees, we saw a few gators and we enjoy all of it. The indoor/outdoor restaurant was so cute, clean and the service was so welcoming. Clean restrooms, great bus driver took us out there...and even toured us some in the Garden District. This is Southern Hospitality at it's best. Don't delay...See Miss Nikki at 600 Canal and buy your tickets from her...she is the best for selling tours too. We loved this tour and would do it again next time. Thanks Ultimate Swamps and Capt. Danny for a really great time. Neena
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Date of experience: November 2020
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Emily S wrote a review Nov 2020
16 contributions19 helpful votes
We took the boat tour with Captain Ron and had a blast! We saw a handful of alligators, herons, turtles, fish, and even a raccoon! Captain Ron fed the alligators and raccoon as well, which was such a cool thing to see. We also got a lot of really great info about the swamp and all its plants and creatures. One of the best experiences of our trip!
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Date of experience: November 2020
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Chuck wrote a review Oct 2020
Chicago, Illinois2 contributions2 helpful votes
The best experience of my lousiana vacation. Be honest this activity made my trip worthwhile! This trip saved the day! I highly recommend it is great tour guide the nature is fantastic the bayou is a one of a kind ecosystem what makes you think about our environment how beautiful is our planet is and we have to save it for the future generations! The tour guide name Captain Ron is a great guy very acknowledgble and professional give you that safe secure feel what is very important knowing that hundreds of creatures under you could kill you in a blink of an eye! So I highly recommend it for everyone!
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Date of experience: October 2020
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ivethq2016 wrote a review Oct 2020
Garland, Texas22 contributions20 helpful votes
Our guide was the best! He was funny and very knowledgeable! We went when there was a temp drop so we didnt see many gators but the ones we did see was an awesome experience! Who knew gators liked marshmallows haha! Girls in the front desk have a great personality and everything from making the reservation to checking was easy! Over all once of the most fun things we did when in New Orleans
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Date of experience: October 2020
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Response from byyoubelle, Guest Relations Manager at Ultimate Swamp Adventures
Responded 13 Oct 2020
We are truly grateful that you chose us for your adventure. Your feedback and generous review are greatly appreciated.
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