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Horseshoe Casino

Certificate of Excellence
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Address: 711 Horseshoe Blvd, Bossier City, LA 71111-4417
Phone Number:
+1 800-895-0711
Website
Description:

Take your pick of over 1,500 slot machines, 50 exciting table games and...

Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.

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TripAdvisor Reviewer Highlights

Read all 913 reviews
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  • 431
    Excellent
  • 249
    Very good
  • 130
    Average
  • 49
    Poor
  • 51
    Terrible
Afternoon visit

We had a little extra time in Bossier City so we stopped by the Horseshoe Casino. We gambled a few hours & ate a meal at the 8oz. Burger place. Our food was excellent. We were... read more

Reviewed 2 weeks ago
barbaust
via mobile
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913 Reviews from our TripAdvisor Community

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Showing 910: English reviews
Houston, Texas
2 reviews
Reviewed 1 week ago via mobile

This is my favorite hotel/casino to stay at in Bossier. Very clean and the steakhouse can't be beat.

Helpful?
Thank mnorthrup
Carrollton, Texas
2 reviews
Reviewed 2 weeks ago

Definitely love this Casino. It is always clean and welcoming. The staff is always friendly and professional.. The food is awesome. Will definitely stay here again.

Helpful?
Thank jenniferosims
Level Contributor
123 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago via mobile

We had a little extra time in Bossier City so we stopped by the Horseshoe Casino. We gambled a few hours & ate a meal at the 8oz. Burger place. Our food was excellent. We were pleasantly surprised. We both had the Americano & both were pleased.

Helpful?
Thank barbaust
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Haven't stayed in a room yet but I'm looking forward to staying in a room in bossier city Louisiana at the horse shoe in days to come because I love the hotel and casino there in my city that I live in.

Review collected in partnership with Caesars Entertainment

Helpful?
1 Thank Tonycurtis1223
Bossier City, Louisiana
Level Contributor
10 reviews
4 attraction reviews
Reviewed 3 weeks ago

Great casino to go to. Excellent hotel to stay. The eatery is good as well. You have different options, plus a buffet. Plenty of parking and it near the Louisiana Boardwalk Outlets.

Helpful?
Thank Kevo W
Dallas, Texas
Level Contributor
3 reviews
Reviewed 3 weeks ago

Great hotel, friendly people, great food, the horseshoe sends great coupons to gamble , and lots of promotion,

Helpful?
Thank mariallamas01
Watauga
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Wife, I, and friends made trip for friends birthday. Everyone played blackjack. None of us won or loss very much and the dealers were great and made a fun experience. for everyone. The pit bosses were also very nice and worked with us to get a few meal comps. Binions Steakhouse service and food above board as always. The rooms... More 

Helpful?
Thank franciss612
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I didn't visit any other casinos but this one was nice. There were plenty of tables and you could sit at a $15 min table for blackjack easily as well as much higher min tables so there was a variety. For 2017, you should be able to be pretty smoke free even if smoking is allowed b/c the air filtration... More 

Helpful?
1 Thank Laura H
Sherman, Texas
Level Contributor
4 reviews
Reviewed 3 weeks ago

My wife and i traveled to Bossier city for an overnight stay on our 36 anniversary. We had car trouble and it ended up being several days.we decided to drive around and see several of the hotels. When we came to the Horseshoe everyone was so nice and accommodating we decided to leave the hotel we were in and move.... More 

Helpful?
Thank orvieleejrc
Level Contributor
3 reviews
Reviewed 3 weeks ago

Spacious rooms with great beds. Friendly, cheerful, amazing staff. Huge variety of slot machines, video poker machines, and table games. I enjoy every minute I'm there.

Helpful?
Thank Gwainne P

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Horseshoe Casino and other visitors
9 questions
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over a year ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

2 months ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

2 months ago
Spring Hill, Florida
5 months ago

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