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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
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Review Highlights
Not a good casino to visit

Bad experience with housekeeping taking items don't leave any valuables in your room and you... read more

Reviewed 3 days ago
Mark M
Very Good casino but I don’t win here

Played here several times and never win but nice place to game! Great staff and very well maintained

Reviewed 3 days ago
GARY C
,
Prague
via mobile
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Overview
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Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.
  • Excellent51%
  • Very good26%
  • Average13%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (41 reviews)
“slot machines” (38 reviews)
“burger bar” (11 reviews)
LOCATION
711 Horseshoe Blvd, Bossier City, LA 71111-4417
CONTACT
Website
+1 800-895-0711
Write a ReviewReviews (989)
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"table games"
in 41 reviews
"slot machines"
in 38 reviews
"burger bar"
in 11 reviews
"video poker"
in 10 reviews
"shreveport bossier"
in 12 reviews
"buffet"
in 112 reviews
"dealers"
in 61 reviews
"gaming"
in 53 reviews
"comps"
in 40 reviews
"steakhouse"
in 23 reviews
"valet"
in 13 reviews
"waitresses"
in 17 reviews
"margaritaville"
in 25 reviews
"concert"
in 11 reviews
"louisiana"
in 18 reviews
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1 - 10 of 985 reviews

Reviewed 3 days ago

Bad experience with housekeeping taking items don't leave any valuables in your room and you will not be able to get reimbursed never again will I vacation at that casino

Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile

Played here several times and never win but nice place to game! Great staff and very well maintained

Thank GARY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile

We had a good time, but they could provide more new slot machines. It is pretty Smokey. The pizza was good, as was the Coffee Shop.

Thank TransporterGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 5 days ago via mobile

Although we had played here for brief periods before, I believe this was our first time actually booking a room. Very nice room and we had a very good time playing in the casino. Staff are very welcoming, beverage service is very good, even on...More

Thank VegasHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

This is a great casino and a warm and friendly place. They need more suites but make up for it with the way they treat their guests. They get good entertainment. The steak house and Asian restaurant are wonderful and the diamond lounge is fine....More

Thank C8762JPsusanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Security guards, especially Zachary, were helpful with directions to the best slot machines and to exits back to our hotel.

Thank Sherman P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 2 weeks ago via mobile

We enjoyed our stay....two days of relaxation always great! The reservations was complimentary and rooms was not too bad. We’ve stayed in a bit nicer rooms but for Free it was great! Enjoy our visit!

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Does not acknowledged local gamblers and I find it rude for the host to speak to only one person when you have a group of people sitting around. Speak to everyone and then proceed to conversation with your special just. It is just rude. You...More

Review collected in partnership with Caesars Entertainment
Thank rosie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Clean and friendly staff was very helpful on where to eat, lost lots on slots games were to tight, regained some on second day but glad I was comped the room which made up for the money lost

Thank C2740FBruths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018

Just out for a relaxing evening with the wife. She likes cards and I prefer dice, but it is all good! Make sure to eat in the steak house in the casino. It has good food and very fair price.

Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Jennifer W
14 September 2017|
AnswerShow all 2 answers
Response from Joseph H | Reviewed this property |
They have a buffet, but it would only be complimentary if you play in their casino, and they send you a voucher, or if a host comp's you. One thing... if you build up points on a player's card, and then they comp you for... More
0
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Lucy E
1 July 2017|
AnswerShow all 6 answers
Response from Kathy J | Reviewed this property |
Hi...sorry I am a slot junkie. I do not play table games. But I have fun!!
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
18 March 2017|
AnswerShow all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More
0
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