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Harrah's Joliet Casino

Certificate of Excellence
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Address: 151 N Joliet St, Joliet, IL 60432-4018
Phone Number:
+1 815-740-7800
Website
Today
08:00 - 06:00
Open now
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Hours:
Sun - Sat 08:00 - 06:00
Description:

In the heart of historic downtown Joliet, Harrah's Casino offers food and...

In the heart of historic downtown Joliet, Harrah's Casino offers food and fun in the Chicagoland area! We have all your favorite Slot Machines and Table Games in an exciting yet relaxing atmosphere!

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TripAdvisor Reviewer Highlights

Read all 588 reviews
Visitor rating
  • 268
    Excellent
  • 156
    Very good
  • 97
    Average
  • 30
    Poor
  • 35
    Terrible
Great spot to just hang out

Great place to hang with friends have a few drinks and eat. Very welcoming staff great food choices it has something for everyone

5 of 5 bubblesReviewed 1 week ago
Tristan S
via mobile
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588 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Markham
1 review
1 of 5 bubbles Reviewed 1 week ago

If you are anything but buttery or pale white, do not visit this casino. The security will treat you like you are trying to steal money, not trying to win it. Also, If you are a Black man or Woman be prepared for the security to tell you to smile for the Camera. They only ask "Black people" that appear... More 

Review collected in partnership with Caesars Entertainment

Helpful?
Thank s2rmie
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. We're extremely sorry you felt discriminated against on your visit, but we can assure you race was not an issue. We take this topic very seriously and our security is trained through the highest standard. We hope you find an opportunity to come back to see this is the case. More 

Chicago, Illinois
Level Contributor
23 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 1 week ago

We stayed at the hotel while attending an event nearby, and were looking forward to being able to do a bit of gambling at the casino. The casino is on the small side, and does not have a lot of variety in machines. We were there from approximately 12:30 AM to 1:00 AM, and it was fairly busy. We only... More 

Helpful?
Thank firedancer66
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. We're sorry to hear luck wasn't on your side when you visited us but we appreciate the feedback! More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

Great place to hang with friends have a few drinks and eat. Very welcoming staff great food choices it has something for everyone

Helpful?
Thank Tristan S
Orland Park
Level Contributor
10 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 1 week ago

Used to be that if you went to Harrah's Joliet, you would always see people winning. They would have lots of credits on their machines. Visited last week Friday evening. What a disappointment. No one was doing anything on the machines. The place was crowded and cramped to the point of being uncomfortable. Why, I have no idea. They obviously... More 

Helpful?
Thank niedme915
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for taking the time to let us know about your disappointment. We hope next time you find a machine that pays out for you. More 

Level Contributor
13 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Food was very good, received quickly however limited menu. Slots are very tight and unable to even win money to keep playing,

Helpful?
Thank Theshad63
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. We're glad to hear you enjoyed the food, but hope you have better luck on your next visit! More 

Pittsburgh, Pennsylvania
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

Nice local casino. Good Food. Good entertainment. Slots a little tight. Not over crowded. Nice staff.

Helpful?
Thank PatP-Pit
New York City, New York
Level Contributor
9 reviews
3 of 5 bubbles Reviewed 2 weeks ago

Don't make a special trip to go here. But if your in town and have some time to kill, it is a good place to play some games. I won't comment on win or loose - it's a casino and they are not built on winners. GOOD LUCK

Helpful?
Thank M W
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. We appreciate the feedback! More 

Evansville, Wisconsin
Level Contributor
30 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

I will say that I did not even get to stay here. I tried 3 times to make reservations for a wedding, and 3 times I found the worst customer service I have ever experienced while trying to make a reservation. The representatives were obviously overwhelmed in the call center(god knows what country it was located) from having to handle... More 

Helpful?
Thank jcforst
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. We are so sorry you experienced this lack of customer service. We do not feel this is a typical experience when booking a room with us. We will be sure to pass along your review to try and make sure something like this does not happen for future guests. Thanks again for taking the time to... More 

Hinsdale, Illinois
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago via mobile

The crowd over all was ok but there were a few people that made us feel uncomfortable. One older man in particular. He was walking around a lot and watching everyone playing the slots by us. He was even commenting about how much they were betting and how much money they had in credits. What really caught our attention was... More 

Helpful?
Thank Mariekathryn
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. It is a top priority for us to make our guests feel comfortable and safe. We will be sure to let our security team know about your concerns to see if there is a better way we could have handled this situation. Thanks again for letting us know. More 

Denver, Colorado
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 February 2017

I reserved a smoking room the week before my arrival. When I arrived I was told that just a few days prior they had renovated all the rooms and made them non-smoking. Hard to believe that was not planned and known when I made my reservations. They were rude and had I stayed I would have been charged all types... More 

Helpful?
1 Thank bmacnider
Sean M, Manager at Harrah's Joliet Casino, responded to this review

Thanks for the review. The switch to non-smoking could have definitely been communicated better and we apologize for that. We hope someday you will change your mind and give us another chance. Thanks again for taking the time to let us know. More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Harrah's Joliet Casino and other visitors
3 questions
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Burr Ridge, Illinois
over a year ago
Milwaukee, Wisconsin
9 months ago

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