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Review Highlights
Be Very Careful at the bars

New owners machine downgrades etc. Lately they've had security sticking around the bar. I was... read more

Reviewed 1 week ago
chuckf608
,
Chicago, Illinois
Okay but used to be great

When Grand Victoria opened and for probably the first 10 years, it was a great place to go. Clean... read more

Reviewed 2 weeks ago
Jeff L
,
Elgin, Illinois
Read all 230 reviews
10
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Traveller Overview
  • Excellent20%
  • Very good25%
  • Average32%
  • Poor8%
  • Terrible15%
1 week ago
“Be Very Careful at the bars”
2 weeks ago
“Okay but used to be great”
About
Measuring 400 feet long and 100 feet wide, this picturesque riverboat features 16-foot ceilings and more than 1,000 slots and a variety of table games.
Contact
250 S Grove Ave, Elgin, IL 60120-6447
Website
+1 847-468-7000
Call
Reviews (230)
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1 - 10 of 227 reviews
Reviewed 1 week ago

New owners machine downgrades etc. Lately they've had security sticking around the bar. I was playing the poker for a few hours and when I left was pulled over for DUI. One of the guards told me they've been hard on this. Bartender didn't seem...More

Thank chuckf608
GVCElgin, Manager at Grand Victoria Casino Elgin, responded to this reviewResponded 1 week ago

Hi Chuckf608. Grand Victoria Casino's policy requires that the police be notified anytime an impaired guest drives off property.

Reviewed 2 weeks ago

When Grand Victoria opened and for probably the first 10 years, it was a great place to go. Clean, good entertainment and promotions, decent customer service-- and you could actually win some good money from time to time. Then it started to slide downhill to...More

Thank Jeff L
GVCElgin, Manager at Grand Victoria Casino Elgin, responded to this reviewResponded 1 week ago

Hi Jeff. We apologize for any inconvenience you may have experienced with us. We greatly appreciate your honest feedback. Your feedback will help us improve. Thank you.

Reviewed 2 September 2018 via mobile

We play video poker and the aisles leave very little room to SQUEEZE by. Also it would be really nice to have more 5 cent split poker machines.

Thank wjr222
GVCElgin, Manager at Grand Victoria Casino Elgin, responded to this reviewResponded 1 week ago

Hi. We greatly appreciate your feedback. Thank you for your feedback. Your feedback will help us improve.

Reviewed 6 August 2018

Very little winning at this casino. They raised the buffet price, tightened the slot machines and greatly reduced the perks.

Thank metu63
Reviewed 6 August 2018 via mobile

Well kept casino with a variety of gaming options. Non smoking which make it nice for all visitors. Easy parking.

Thank Terry N
Reviewed 18 July 2018 via mobile

Slot machines use to give a little, but within the last 3 -6 months machine have gotten tighter. Top dollar use to be my favorite game but it doesn’t give you enough bonus rounds or any extra cash to keep you playing steels your money...More

4  Thank milva D
Reviewed 15 July 2018 via mobile

I've gone to Grand Victoria for years. I've won a few jackpots, that's fun. The dealers are for the most part, fun. The slots are pretty good too. I've been to all of their restaurants. You can use points you've built up so they aren't...More

Thank peggyk45
Jacques S, Employee at Grand Victoria Casino Elgin, responded to this reviewResponded 25 July 2018

Hi, Peggyk45. We are delighted to hear that you've won some jackpots, are pleased with our customer service, and enjoy our restaurants. We greatly appreciate your loyalty. Thank you for your review.

Reviewed 15 July 2018 via mobile

Ate at Prime...burger is very good. Service excellent. Ventured into the casino....early slight wins on slots. Should have left while slightly up. Tighter as of late...maybe due to the sale of the casino enterprise, who knows. Bonuses on slots do hit....but don't expect much winnings....More

1  Thank bobbicat
Reviewed 17 March 2018

If you go in with the attitude, you are making a deposit it is OK. If you think you are going to come out ahead, forget it.

4  Thank Stan K
Reviewed 21 January 2018

This casino is average. It is not that large, and feels a bit crowded. The choice of dining there is not the best. You can get a great burger, but pay 10-15.00

2  Thank 600dgp1
View more reviews
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Questions & Answers
Ask a question
Resort776189
2 September 2018|
AnswerShow all 4 answers
Response from wjr222 | Reviewed this property |
No they do not
0
Votes
lchicagolaw
16 July 2017|
AnswerShow all 7 answers
Response from James I | Reviewed this property |
As far as I know there are no age restrictions in the restaurants. I did read that anyone over 2 year sold is charged full price for the buffet.
2
Votes
kports11
16 January 2017|
Answer
Response from chuckf608 |
no
0
Votes