M&M Limousine & Bus Service

M&M Limousine & Bus Service

M&M Limousine & Bus Service
1.5
About
We are a National Company which allows us to be able to offer you a "ONE STOP SHOP". We can pick you up from any home or office and take you to the airport. We can then pick you up from the host cities airport that you are traveling to and transport you to wherever you may be residing. “ONE PHONE CALL DOES IT ALL”. We put YOU in CONTROL. M&M's motto is we melt in your Hearts, not in your Hands.
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1.5
17 reviews
Excellent
2
Very good
0
Average
1
Poor
0
Terrible
14

jdpinco
Breckenridge, CO4 contributions
Dec 2022
ABSOLUTELY UNACCEPTABLE SERVICE - Paid for a 9-passenger transfer by limo and received a 20-person dirty party bus from the party before us with NO HEAT when it was -15 below zero outside on 12/23/22. I made this booking weeks in advance. In an attempt to ask to make things right, I was given a slap in the face $40 credit on $260 service. I did NOT expect it for free but meet us halfway. How a business can be run so dishonestly is absolutely unacceptable. I have honestly attempted to give this company a chance to make things right and just "apologize" but have received nothing. DO NOT DO BUSINESS WITH THIS COMPANY. As a travel specialist in business for myself this company gets an "F" grade. We also tipped the driver $80 as it wasn't her fault but what a horrible way to do business. The pictures in their advertising mean nothing nor do the statements they say about their services.
Written 16 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

M T
Arizona22 contributions
Dec 2022
You now talk to someone who is in another country. I asked if they were in Chicago - they said yes. I asked what state - and they could not answer that! I asked they NOT charge my credit card at time of booking (in case of changes). A few days later, when I had to cancel the service in advance of the pick up - they said they already charged my credit card! I had to wait on hold several minutes for the agent to find out IF they could give me a refund. I'm very disappointed. This used to be my go-to car service in Chicago - but I'll be looking for another company.
Written 10 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gust
1 contribution
Oct 2022 • Friends
Honestly one of the worst experiences of my life. Dangerous and unprofessional. The driver put our party at risk of death, and the company could not care less. Please stay away if you value your life.
Written 22 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Knoto Tanut
1 contribution
Sep 2022
STAY AWAY FROM THIS COMPANY,

- Wrong type of vehicle >> Booked 24 seaters >> got 40 Seater old condition.

- Delayed most of the booking >> Booked 4 day Delayed 3 days.

- Airport transfer >> driver went to wrong terminal.!!! >> Delayed

- Paid for 2 x Buggage meet service ($25 each) >> No one shown up / Driver delayed > had to call to drivers by own but M&M charged you already

- Engine braked down for airport transfer but did not informed us, acknowledged by own called. > Asked to wait 45 min for new coach but we can not wait cz will miss the flight.

- Complained but stay silent. no respond at all. Passed complained around, No one respond just keep telling that manager will contact me back but never.
3 weeks already but still nothing update.
Written 12 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Katie N.
Elk Grove Village, IL248 contributions
Aug 2022
It has been 7 days without a single response from this company to address my complaint about having a plain van pick up our party (a gift for my daughter and her friends) after prepaying 3 months ago, and receiving confirmation for a 9 person, stretch limo.

No limo (2019 or newer)
No Fiber Optic Mood Lighting
No Service Bar with Insulated Coolers
No Complimentary ice and bottle water
No phone call ahead of time notifying us, No apology
No call from management first thing Monday morning (as promised when I called irate from my driveway on Friday, August 5th).

This is NOT a way to run a business and I had been a repeat customer!

This is a clear example of not only bait and switch, but ZERO customer service by a unscrupulous company!
Written 11 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ChicagoSid
2 contributions
Jul 2022
THE WORST!! DO NOT RELY UPON THIS SERVICE! ZERO STARS. LEFT US STRANDED IN WISCONSIN! These idiots picked up our group from the Northwest Suburbs for delivery to Country Thunder in Wisconsin. Driver couldn't drive. The SUV warning lights were 'binging' in the car the whole ride due to sensor warnings and malfunctions. Driver did not know how to use GPS on his smart phone and relied upon us. He missed exits. Worse yet, THEY NEVER CAME BACK TO PICK US UP AS CONTRACTED and left us stranded in Wisconsin after the concert. Had to pay $250 for another driver to come from Illinois to Wisconsin to get us at 3:30AM. Attempted conflict resolution with multiple people to no avail. Claimed they could only refund the return trip, even though they left us stranded in a thunderstorm 2-hours from home. The rep said, "well, you did accept the ride there." Hmmm, do you think we would have if we knew we'd be stranded in Wisconsin?? Customer service is non-existent. DO NOT TRUST THIS COMPANY!!
Written 28 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sue H
7 contributions
Jul 2022 • Friends
Used this bus company for a 4-day planned tour of Chicago area for 40 people. Day 2, bus arrived 40 minutes late. Day 4, bus arrived 2 hrs late. Both days had their planned schedules thrown off ruining timed stops and activities. Just a horrible experience. DO NOT USE THIS COMPANY!!!
Written 25 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Linda H
1 contribution
Apr 2022
We had confirmed pick up at O’Hare for 24 people; They were supposed to be there by 5:15 PM; gave us run around and never showed.

We had to get a Wisconsin Coach Lines ride since we were left stranded. We were repeat customers and they didn’t care at all
Written 24 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael D
1 contribution
Dec 2021
I'll try to make this short and sweet, LOOK ELSEWHERE FOR SERVICE.
Horrendous customer service (Alex in particular). Don't even bother getting an estimate as the price will drastically increase the moment you're ready to hand your credit card to them (increased from $520 to $780). Classic sales bait and switch from a non-reputable company. Driver was 35mins late, as they don't allow any fluff in between different pickups. If the group before you is late, it will domino effect to every group after that as well for that driver until one unlucky group gets fully cancelled. Dispatch won't even give you a notice until MAYBE an hour before pickup if you're lucky.
If you want to call and complain or get any sort of reimbursement, you'll get an out of textbook reading from a condescending customer service person with no answers & hardly any sort of apology. Just a "these things happen" & "call any other limo service they'll tell you the same thing". It's amazing the bus driver was more apologetic than the customer service person (Alex).
They have no issues nickel & diming the customer, but when they're at fault there will be no responsibility taken by them, no answers even given & if you fight hard enough you'll get a measly 5% reimbursement to what you paid.

Again, go anywhere else but here. Stick with Windy City Limousine.
Written 21 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DG
1 contribution
Oct 2021
TERRIBLE EXPERIENCE. . . I booked the party bus for my son and his friends to go from my home to a haunted house and back. When the party bus arrived, it smelled like alcohol and marijuana plus there was trash left in the party bus from the prior customer. This was a COVID risk and a horrible example for my son and his friends. I'll never use this service again.
Written 31 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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M&M Limousine & Bus Service | Des Plaines | UPDATED February 2023 Top Tips Before You Go (with Photos) - Tripadvisor

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