PMS Dune & Snow Rentals

PMS Dune & Snow Rentals, Saint Anthony: Hours, Address, PMS Dune & Snow Rentals Reviews: 3/5

PMS Dune & Snow Rentals
3
Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Friday
09:00 - 17:00
Saturday
09:00 - 17:00
About
Suggested duration
More than 3 hours
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The area
Address
1655 E 500 N, Saint Anthony, ID 83445-5207
Popular mentions

3.0
39 reviews
Excellent
17
Very good
2
Average
0
Poor
2
Terrible
18

Clark L
Stevenson, MD5 contributions
Buyer Beware
May 2021 • Family
This outfit is run by dishonest people. Rip off artists. There are other options within mere feet of these bozos. DO NOT GIVE THEM YOUR BUSINESS. They will overcharge you and leave you to fend for yourself in the event you need their assistance while on the dunes. Such was the case for my family.
If I could give zero stars I would.
Written 12 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Darin P
Morrill, Minnesota, United States11 contributions
Cool trip, not cool owner
Sep 2021 • Friends
A group of 6 of us reserved four 2 seat RZR 1000 Turbo machines in September 2021. We arrived to find they only had 3, and were given a non-turbo unit as the 4th. Okay, whatever, not a big deal, but the price never changed. Red flag #1. Only one of the machines had working 4x4, the others were missing CV shafts and all sorts of parts- again not a huge deal so we went forward. Literally 1 mile into the trip, the belt shreds on the non-turbo machine. Ren wasn't in, but his employee (nice dude) came right out and swapped the belt. We got going again and about 1/2 mile later, the belt on my machine exploded. I swapped it out myself and we kept going, the rest of the day went great. No damage or incidents, and we had a good time. We returned the machines and the PMS employee looked them over, we talked about the belt situation and he agreed that since they were both so early in the day they were not our faults and we would not be charged. They were $20 Chinese belts, so no surprise they wouldn't hang together, but whatever. Awesome. Fast forward a few days, the guy who made the reservation had his card charged $475 with no explanation. We've called out there a dozen times and they won't call back or even explain where this $475 charge is coming from.

So while the actual dune riding experience was great, Ren is a con artist and in hindsight I would rather skip the experience than give this clown another penny.
Written 5 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

andrew d
1 contribution
Waisted money
Apr 2021 • Family
Rental was prepaid. After leaving was charged 150 dollars on my card. After several days of phone messages and emails no reply at all.
Written 4 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

J Holliman
3 contributions
“Doomed” Buggy Experience!!
Sep 2021 • Couples
I rarely write reviews but thought my experience today needed to be shared to allow others the chance to slow down and see if this is a good business to earn your money. After seeing the reviews about poor customer service and how customers have been left with the expense of repairing the vehicles, my girlfriend and I decided to show up in person and cancel to avoid an experience that could leave a bad taste in our trip to Yellowstone. I spoke with the owner (Wren or Ren, not sure of the correct spelling), and explained our hesitation, and he said our insurance company (Geico) would pay for any damages to the vehicle, but could not guarantee this. Why not offer additional insurance (like car rentals) that customers can pay for to avoid having a this experience!?!?! The owner also suggested we try smaller dunes that would reduce the chance of damaging the equipment, but we did not feel comfortable moving forward because some of the comments suggested “poor” customer service and freightend is off - this trip was booked prior to reading reviews about the company…expensive lesson learned. He also made it clear that we would NOT get any of our $449.99 back, even though his company did not provide the service we paid for. What business owner who is customer focused is comfortable with keeping all of a paying customers money knowing they are not going to provide the service? Does that raise a red flag? Right or wrong can be debated, but what is clear is my experience has left me feeling true customer service is available for situations that go great for the this company…not so much the customer, me, in my particular instance. Before you decide to use this company, make sure you check out their competitors to see who is more “Customer Focused”.
Written 17 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Michele V
1 contribution
Rent Dune vehicles Elsewhere!!!!!
Aug 2021
Do NOT rent from this company! I rented 2 UTV's for half-day (4hr) and one flipped to the side after only 1 hour. The vehicle was fine, just damage to the plastic clips on the door. We were told our experience was over, $900+ of rental time prepaid gone, and the owner would give me a quote for the damage by the next day.
They asked me to sign a damage deposit for $6500 on the spot, with no cell service out there I was unable to approve it. Thank goodness!
He has never quoted or called. I have only received texts with the link for the new $6500 invoice. I have called and texted to speak with him but no response. The only communication is a text saying it has gone to his attorney/collections. What a scammer! If he tries to hit my credit or sue me, he won't be happy. Not a way to run a business.
Do yourself a favor, rent from another company in Idaho please!
Written 18 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Clark L
Stevenson, MD5 contributions
Bait and Switch Shysters
May 2021
This outfit lied to me and my family. Overcharged us and refused to correct the bill. Lied to my CC company when I tried to work it out that way. Wouldn't take my calls to work it out as grown-ups. They don't deserve your business. There are other vendors at St. Anthony's. You'll have a better experience if you rent a machine from a blind cat.
Written 16 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

W J
2 contributions
DONT WASTE YOUR MONEY
May 2021 • Family
BE CAUTIOUS!!!! Showed up and was told UTV was unavailable. We drove 5 hours and could not get a refund. We ended up renting from another outfit. Also don’t be fooled like we were. They have 2 listings but only one business. Adventure dunes rentals and PMS.
Written 14 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Allan W
1 contribution
Stay away - not worth the risk of losing thousands of dollars
Nov 2019
I have had nothing but problems dealing with Ren and PMS Dune Rentals.
They definitely do not try to take care of their clients and they are close to impossible to get a hold of to deal with any problems. If you end up with any kind of damage on the rental it is a big problem because Ren seems to be out to keep the $6000 damage deposit, even after you have paid for the damages in full! My insurance adjuster and myself had to repeatedly contact him for months on end before he finally sent an invoice for damages, and after he was paid in full by my insurance he has stalled for close to a year on returning my damage deposit. It was one excuse after another, and now he will not respond to any communication. He appears to lack any integrity and should not be trusted. Not surprisingly, he is not permitted to sell insurance himself for these rentals since he has been convicted of defrauding clients by selling non-existent insurance in the past.
Written 23 October 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hikethat
17 contributions
Awful Experience-Read Previous Reviews Before Renting!!
Jun 2020 • Family
Folks, do NOT rent from Ren!! He is friendly up front but if there is any damage to his machines, no matter how slight, he is completely dishonest and will rip you off for thousands. Our first clue is when we disputed charges and he told us if we wrote two good reviews on google he would stop the daily charge, which we refused to do after reading previous reviews! We cancelled our credit card after he started wracking up bills with no proof of a billing statement. Then he’s impossible to get ahold of. We should’ve read these beforehand and heeded the warnings, it’s flat not worth it. Watch out for the fact that his company goes by two names-PMS and St Anthony Dune Rentals.
Written 15 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Loralee
1 contribution
Incorrect billing & NO responsiveness or readiness to fix it.
May 2020 • Couples
They overcharged us by $50 and then would not return calls, texts, or emails to work with us and fix it. Very sad because at first we enjoyed the ride and had found him (Ren) friendly and helpful. But that was BEFORE the credit card charges started coming through. He did not apply our deposit to the cost of the rental. Also note, we only used two of our four hours because, though thrilling, it was VERY dangerous. This is safe only for mature individuals who know their own limitations and abilities. A brash or impaired person may love it, but they’d be in the most danger.
Written 11 June 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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