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Alton Towers Spa

Certificate of Excellence
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Address: Inside Alton Towers Hotel, Farley, England
Phone Number:
+44 844 545 7923
Website
Description:

Step inside the Alton Towers Spa and find yourself in a blissful oasis of...

Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments. Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.

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TripAdvisor Reviewer Highlights

Read all 287 reviews
Visitor rating
  • 114
    Excellent
  • 86
    Very good
  • 51
    Average
  • 24
    Poor
  • 12
    Terrible
Great value

I have visited previously and compared with other local spas was a little underwhelmed however this time I really enjoyed it. I visited with friends for a birthday treat and we... read more

Reviewed 15 July 2016
Stephsoontobeough
,
Newcastle-under-Lyme, United Kingdom
via mobile
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287 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Newcastle-under-Lyme, United Kingdom
Level Contributor
119 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 79 helpful votes
Reviewed 15 July 2016 via mobile

I have visited previously and compared with other local spas was a little underwhelmed however this time I really enjoyed it. I visited with friends for a birthday treat and we booked the mud rasul, £65 for 2 which includes 3 hrs in the spa and a 55 min treatment. Great value!! The treatment is a DIY one but still... More 

Helpful?
Thank Stephsoontobeough
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Stephsoontobeough, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa for your birthday treat and found treatments to be... More 

Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 4 July 2016 via mobile

I have just come back from a wonderful 'full body massage' at the Alton Towers spa. The therapist was Lauren and she was very friendly and welcoming. She asked me about any problem areas before we started and really honed in on my dodgey right shoulder and gave it a lot of attention. The spa in general has a serene... More 

Helpful?
Thank Sarah K
Steph B, Customer Services at Alton Towers Spa, responded to this review

Dear Sarah K, Thank you for taking the time to leave us a 5* review on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We hope that you are still on Cloud 9?! We are so glad that you enjoyed a wonderful time in... More 

Crewe, United Kingdom
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 26 June 2016 via mobile

We got a fantastic deal from some voucher website which included a 25 minute taster facial, and a 1 hour 25 'Moroccan ritual' which entailed a full body scrub and massage, a head massage and foot soak. We also got all day spa access and a 2 course meal. We have been to the spa a number of times before... More 

Helpful?
Thank emilyfaddes2016
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear emilyfaddes2016, Thank you for taking the time to leave us a 5* review on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We hope that you are still on Cloud 9?! We are so glad that you enjoyed a wonderful time in the... More 

UK
Level Contributor
98 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 80 helpful votes
Reviewed 11 June 2016

I will start with the positive, staff were really good, treatments were really good, as for the Spa, it was poor, only one foot spa worked, the pool is so shallow you cant swim, the pool looked like it needed some maintenece, the salad bar looked like it had been there for hours and none of the food was covered,... More 

Helpful?
Thank KJBerkshire
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear KJBerkshire, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're pleased you enjoyed your treatments and the service provided by our Spa team, however we're sorry to hear your experience did not live up to your expectations due to the facilities maintenance and food and beverage service and availability within the... More 

Manchester, United Kingdom
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 9 June 2016 via mobile

The best spa I have ever been too. Great value for money and amazing staff especially Hollie! We had a great mini break and will definitely be returning.

Helpful?
Thank Jenny D
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear Jenny D, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in Spa and found it to be great value for money. Rest assured... More 

Manchester
Level Contributor
3 reviews
Reviewed 9 June 2016

We received 3 hours in the spa as part of a complimentary upgrade and would still recommend if we would have paid. The staff we lovely and very helpful, everywhere was very clean and there was a great range of relaxation rooms/ areas. It was exactly what we needed after days on our feet in the parks. We will definitely... More 

Helpful?
Thank lilmissfrightmare
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear lilmissfrightmare, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa for your complimentary upgrade and you made the most... More 

Level Contributor
23 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 29 May 2016

I visited this spa with a friend. I bought the voucher through a deal on a voucher site. Included was the Rhassoul massage and lunch. I have to say it was a bargain. We started in the rhassoul which lasted approx. an hour, the therapist was very attentive and informative on what to do, bringing water to us throughout the... More 

Helpful?
Thank Cleo1972
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear Cleo1972, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa and Hotel and made the most of our treatments... More 

Level Contributor
32 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 24 May 2016 via mobile

I booked the couples Mud Therapy with a three hour stay in the spa! The spa itself was lovely and quiet! But I would have to say the changing rooms are just a little bit too small for me! But the spa itself was 3 hours of relaxing. The treatment itself was lovely but didn't realise we had to put... More 

Helpful?
Thank Lucy G
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear Lucy G, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa and enjoyed your mud treatment and we thank... More 

staffordshire
Level Contributor
39 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
Reviewed 23 May 2016 via mobile

My husband and I visited for a birthday treat for him. I purchased a deal on wowcher and we had a spa day for 2 with mud rassul and 2 course lunch. Think it was just over £70. It was worth every penny. The changing room was small but it was a quiet day so it didn't pose a problem.... More 

Helpful?
Thank rozzie551
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear rozzie551, Happy Belated Birthday to your husband! Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is great to hear that you enjoyed our facilities and treatments offered by our team. We would like to apologise that there was no toilet roll or... More 

Level Contributor
27 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 16 May 2016 via mobile

This was an amazing spa with excellent facilities! The service from the staff was good and they were very helpful. The pool is a nice size and everything is easy to find with everything just right. The refreshments provided were also a very nice touch. I had the back massage and gel nails treatment which were both executed very well... More 

Helpful?
Thank Becky E
180kate2015, Manager at Alton Towers Spa, responded to this review

Dear Becky E, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful time in the Alton Towers Spa and made the most of our treatments and... More 

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