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Not enough parking for such a huge outlet mall. Saw many people not wearing masks and nobody enforcing it.
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Date of experience: March 2021
Helpful
Very nice airy outlet. We come here every time we visit Orlando. In my last visit a couple of week ago (2/25/21), the girl at customer service desk (inside the food court building) was more interested at her cell phone than to assist customers. It was a big turnoff.
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Date of experience: February 2021
2 Helpful votes
Helpful
Having been to this outlet when it first opened (before every other tourist town had factory outlets) it wasn't anything special this time. We had come to go to the Disney Character Warehouse, and the post COVID experience isn't great. We got there when they opened and there were already 72 parties in front of us. It took 2 hours to get a text that it was our turn to enter. Once there we were pleased with the selection, but didn't find all the gifts we wanted, so we came back the next day, having been informed that they get new shipments daily. This time there were over 100 parties in front of us so we went to Disney Springs. When we hadn't received a text after a couple hours we ordered lunch. Of course as soon as we did, our turn came up. We couldn't leave right then so we lost our place. We had planned on exchanging a dress we had bought the day before for a different size, so we went after lunch. They wouldn't let us in since we had missed our 15 minute window, but Liliana (an employee there) swapped it out for us herself since we didn't have the time to get back in line for another few hours which was much appreciated.…
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Date of experience: February 2021
1 Helpful vote
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Great place to find deals on outlet mall shopping. Outdoor mall so you get the full Florida feel. Great selection and variety of stores.
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Date of experience: January 2021
1 Helpful vote
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Maybe it's me, but this last trip was not something to write home about. Stayed overnight in Orlando after a playoff football game for the sole purpose of shopping the next morning. Walked the entire mall and barely found anything. Maybe it was a post Black Friday slowdown, but price, options, etc. were all un-impressive. With a very few exceptions, almost everything they had can be found in the new Tampa outlet mall. No longer worth the 2+ hour drive.…
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Date of experience: December 2020
2 Helpful votes
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