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I just returned from a fun-filled weekend with my daughter to Orlando, Florida. I'm 100% impressed with all the safety practices they have put in place. Everyone wears masks (and designated workers are there to remind the occasional person who slips it off). Everything is sanitized. Everyone gets hand sanitizer before getting on a ride and stations are available after the ride. Safety shields are put between ride rows or they go every other row. Everyone is standing at least 6 feet apart in every line. Everyone's temperature is screened. I highly recommend going to Universal and Island of Adventure. They put safety first and made our experience safe and fun.…
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Date of experience: January 2021
Helpful
As an Orlando resident, I have to say that Universal Studios Orlando is my absolute favorite theme park! I will disclose that my wife works here, however I have loved this theme park well before I even met her. UO is the perfect park for any movie lover. While marquis attractions have gone away and new one taken their place, the experience is top notch from start to finish. The rides are great, always improving and finding ways to add new value to your experience. However, you have not experienced Halloween until you've gone to Halloween Horror Nights. It is always voted as one of the top Halloween events across the country ever year and for good reason. The attention to detail, the house mazes and the entire environment will leave you wanting to come back year after year. Other amazing events they put on is Mardi Gras (my other personal favorite), Rock the Universe (so much fun for those who are religious) and Grinchmas (my wife's favorite). Definitely make plans to stop by on your next trip!…
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Date of experience: December 2020
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded yesterday
Hello, Thank you for taking the time to share your review. I am pleased to hear that you enjoy spending time with us! It sounds like you have a lot of fun enjoying the yearly events and attractions each time that you visit My favorite event of the year is definitely Universal's Halloween Horror Nights. I hope that we will see you again soon! Thank you again. - Angela
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There is so much to do at this park - from the regular "old school" rides to the newer 3-D and 4-D rides, there seems to be a little something for everyone. Diagon Alley is absolutely amazing. Even people who don't know much about the books/movies should be impressed. Those who are familiar with the stories will definitely appreciate the detail that went into this park!…
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Date of experience: January 2021
1 Helpful vote
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded 2 days ago
Hi Christine, Thanks so much for your review! It's awesome to know that you found something in our park for everyone to enjoy, from our family-friendly rides like E.T. Adventure and Despicable Me Minion Mayhem, to our thrilling attractions like Hollywood Rip Ride Rockit and Revenge of the Mummy. We look forward to your next vacation with us! -Meaghan
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Very disappointed. Every attraction had lines that were a minimum of a 1hr wait. Most were longer. Virtual lines are a joke virtual never available. If it wasn't a hour or longer line or a virtual line with no available it was at capacity!!! Ridiculous. DONT WASTE YOUR MONEY OR TIME until the virus is gone! Life is too short for this type of vacation, it was not enjoyable standing in line.…
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Date of experience: January 2021
1 Helpful vote
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Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded yesterday
Hello, Thank you for taking the time to share your review. I am sad to hear of the disappointment you have expressed. Since we are implementing social distancing procedures within our attractions. We are limiting the number of guests allowed in the queue, and there is social distancing signage throughout. Please note that some queue experiences may be slightly altered as we implement our new procedures, and wait times may be longer than usual, I apologize for any frustrations this caused. I will make sure to share your comment with the respective teams. If you wish to discuss more about your visit, do not hesitate to contact our Customer Services Department at (407) 224-4333, or by email at GuestServices@universalorlando.com. I hope you can visit us again to make your next experience better. - Angela
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We love going to Universal and we really appreciate the precautions being taken during this pandemic. They are really awesome at making sure people are wearing masks and sanitizing their hands to keep everyone safe. There are floor markers in all of the queues to make sure people stand 6 feet apart, unfortunately not all guests follow these markers and we often had people standing on top of us in line. Thankfully anytime we pointed this out to a staff member they quickly asked the people to move away from us. The staff here is great. We had an issue where we lost our Freestyle Souvenir cup on one of the rides. While retracing our steps we came across Emily at the Woody Woodpecker coaster and she was truly amazing. She checked the ride for us and when they couldn't find it she gave us great advice on what to do next. We ended up going to the nearest Food Expo where Esthere helped us get a brand new cup to replace it for free. They were both awesome and turned a bad situation in a great one for us.…
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Date of experience: January 2021
1 Helpful vote
Helpful
Response from UOGuestServices, Guest Relations Manager at Universal Studios Florida
Responded 3 days ago
Hi Oliver! Thank you so much for your review! I'm so glad you had a safe and fun time at Universal Studios Florida! I'm also glad our Team Members were able to assist you throughout the day! I hope you visit us again soon! - Miki
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