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When we arrived on a weekday afternoon, the place looked empty. We were asked for an online booking. We tried to book on our phone and the app kept giving error messages. After 15 mins, some one came outside and tried to book it for us. He too did not succeed but he let us inn. The place was totally empty, not a single visitor. Yet, the app kept saying Full and the guard would not let us in. I asked the two guys about this and they just shrugged it off saying check with Salesforce in CA who have developed the app! Excuse me!!! They could not be bothered. It is almost they do not want visitors to come and visit. In any case, the exhibits were no standouts. You will be done in less than 10 mins. Instead head to the De La Cruz Collection which will welcome you more warmly.…
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Date of experience: February 2021
1 Helpful vote
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I purchased two tickets to see my niece perform with Jerome Bel a well-known French choreographer. I purchased my tickets online February 16th to attend the Saturday Feb 29 1:00pm performance only to be denied entry by the museum! Why? I arrived 20 minutes late due to issues beyond my control and the performance had started. I understood that I could not enter during the performance pieces but the attendant at the museum entrance then stated “ no we have A strict policy of not allowing anyone in after the performance starts not even between pieces.” Then she stated “ also we had a problem with standing room only so we can’t allow you to go up!” I asked her soooo no one can come out not even to use the bathroom?” And she stated “ no not unless there is a fire !” Now there are so many issues with this- first they over sold this performance and therefore created a situation where people with tickets could not even attend. There should have been two “empty” seats because I purchased two seats! No where on the ticket does it state that the ticket holder will not be allowed entry if they are late for any reason. On the ticket it states first come first served ; so purchasing a ticket does not secure you a space! This is their fundraising strategy. It is wrong to over book a performance and then not allow someone with a ticket entry. The cost of the tickets were not the issue- I was refused the opportunity to see my niece perform. I cannot get that back. The arts are not funded as they should be so I guess now they have resorted to overbooking and then keeping your money to fund more performances that they overbook - this is their fundraising strategy! …
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Date of experience: February 2020
Helpful
Free to the public. $3 parking fee. Not quite on the same level as PAMM. Takes about an hour to see three stories of exhibits and gardens.
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Date of experience: January 2020
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I assume this review is conditional - depending on what's showing you may enjoy this much more. Unbfortunately when I came the artists showing were mostly the worst sort of contemporary: "here is my concept of cultural pain, as told through used building supplies and paper products" "This empty plastic bottle signifies the ecnomic and environmental degredation to which we are all forced to submit by" … whom exactly. And really, haven't we seen the colored neon tubes before? Galleries are still displaying this? Might have been the day, might have been the indifferent staff, might have been the scowling security who float through looking both bored and vaguely hostile.... However, all of this is FREE, the building itself is worth seeing (from an interior perspective it really is good ), you're next door to the de la Cruz which is much better and landed in the design district which itself is worth a wander - so it's all good in the end.…
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Date of experience: November 2019
1 Helpful vote
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I had been really looking forward to coming here, unfortunately it was not the experience I had been hoping for. I have been to many art galleries previously but this one was particularly stark, the staff were very uninterested and made you feel very uncomfortable.
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Date of experience: October 2019
2 Helpful votes
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