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The park and animals were very clean. My son really enjoyed himself. But I thought the park would be bigger with more animals.
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Date of experience: February 2021
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The actual experience was GREAT and highly recommended. However their no-refund policy was quite disappointing. The lady whom I purchased the tickets from (over the phone) spoke VERY fast and was hard to understand. I had opened the call stating that I need 4 tickets = 2 adults + 2 children. She then gave me some generic purchasing info and at some point apparently said "so 4 adults?" and I consented. She then proceeded to process the order and when I caught the discrepancy DURING the call and asked her to correct the amount because it was an honest mistake, she said that since I already agreed (and it was recorded on tape), they could not reimburse me the additional amount (which was not cheap: $181). That did not feel right and became very upsetting. I was forced to go twice at that point, but luckily our tour guide, Amanda, was SO wonderful, that our perspective shifted and we will now be returning happily.…
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Date of experience: February 2021
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Everything was amazing!!! Staff was incredible.... highly recommend their tours and experiance... what a great family afternoon!!!
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Date of experience: February 2021
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We reserved a two hour tour for my daughter's 15th birthday. It was suppose to be a very special day,however, we were two hours away from the facility and even though we left early in order to make it on time, there were two accidents on our way that delayed us significantly. I called and spoke to a rep at the office and explained the situation ( which was completely out of our control) and she was very firm in stating that the rules say that if we are late than unfortunately we would miss part of tour because they would start without us. I thought ok, that's fine but can we at least revist what we missed by ourselves with no tour? They said no. Upon arriving they also went ahead an charged us an extra $15 for being late, even though we missed part of the tour and they weren't taking extra time to show us the part that we missed, nor were we taking their time to see it ourselves. There's no room for anything to happen and they are not accommodating or flexible at all. Also, the animals that we saw were mostly reptiles which I could have seen at our local zoo. We only got to pet one monkey. It was honestly extremely disappointing considering the amount of money you pay for these tours. You can't even stay an extra five minutes after your tour. They come and show you the way out so you can't be on the grounds a second longer than your tour time. I would definitely not go again. You can tell they're all about the money. I would much rather go to our local zoo where you pay 10 times less and you can stay around and walk the grounds for as long as we want. Just be ware that after you pay there's no room for life to happen or you will be out your money.…
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Date of experience: February 2021
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Our guide was amazing. So educational, passionate and accommodating. We would like to come back to get the full tour.
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Date of experience: February 2021
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