Kaseya Center
Kaseya Center
4.5
05:00 - 00:00
Monday
05:00 - 00:00
Tuesday
05:00 - 00:00
Wednesday
05:00 - 00:00
Thursday
05:00 - 00:00
Friday
05:00 - 00:00
Saturday
05:00 - 00:00
Sunday
05:00 - 00:00
About
A modern architectural marvel where the NBA's Miami Heat play.
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Top ways to experience American Airlines Arena
The area
Address
Neighbourhood: Downtown
How to get there
  • Freedom Tower • 4 min walk
  • Park West • 4 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles5,788 reviews
Excellent
4,034
Very good
1,404
Average
244
Poor
63
Terrible
43

REP1958
Hickory, NC74 contributions
1.0 of 5 bubbles
Mar 2024 • Couples
American Airlines is usually a decent airline. However tonight our the plane landed at 12:35 AM. It is now 1:35 AM and still no sign of our bags.
Contacted baggage services and they said we may have to wait an hour and a half or two hours.
Our flight only took an hour and a half!
This is unacceptable behavior on the part of American Airlines. They need to improve their Customer Service
At least they have given me plenty of time to post multiple complaints on multiple sites
Written 10 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rweisner2016
Qualicum Beach, Canada66 contributions
1.0 of 5 bubbles
Jan 2024 • Family
I was scheduled to fly American Airlines Jan 24 2024 Dallas to Vancouver and had paid for a seat up grade just less than $200. Prior to the flight I was diagnosed with a heart condition and had to cancel my cruise and flight. After many many contacts American Air agreed to credit my American Airline account with a credit for future flights. I informed them that I can't fly anymore and finally a consumer affair employee, Kerziah Thor promised Jan 19th 2024 that I would receive my money back within 14 days. I waited 14 days and now Kerziah won't even respond to my messages for a call back and It seems I have been locked out of my American Airline account.
Horrible customer servicle,They resold my upgrade seats and are now getting double the money for my seats. Do not book American airlines.
Written 15 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul S
28 contributions
1.0 of 5 bubbles
Jan 2024 • Business
I have always flown American. I paid full price for first class tickets from DFW to London. I wanted to return a day early and they said there was room in first class to do so, but it would cost me $3,400. I asked what if I dropped to Business class and she said $2,900. There was space available but these heartless cold blooded people absolutely do not care one bit about customer service even when it cost them nothing. We are expecting snow at home (LR) and I was trying to beat the bad weather. Shockingly mean and heartless in my opinion.
Written 12 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ish M
6 contributions
5.0 of 5 bubbles
Aug 2023 • Couples
Very nice place. Went there to see the heat in the playoffs. We had a ball! The people know how to have fun. Also has very nice concessions. Can’t wait to go back!
Written 6 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda M
Saint Paul, MN18 contributions
5.0 of 5 bubbles
Apr 2023
My teen son and I caught a Miami Heat game on short notice. The stadium experience was great - good food and beverage options, well-managed security, great view from our seats!
Written 10 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pat M
Glasgow, UK157 contributions
4.0 of 5 bubbles
Mar 2023
This is an awesome arena to see an event in. We saw the Heat vs Knicks game in March. Countless amounts of eating options and the views from where we were in the stands was awesome. I'd absolutely go back here when in Miami for another Heat game.
Written 9 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emerson G
Jundiai, SP822 contributions
4.0 of 5 bubbles
Jan 2023 • Family
Great NBA game - M Heat vs Milwaukee Bucks - with nice shows and entertainment.
Watch out to not come to game with bags . Well organized and clean
Written 14 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

StephenCross
Dublin, Ireland18,552 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
The American Airlines arena in Miami is a main point of attraction for all sorts of sports. The Miami Heat is the big basketball team.
Written 31 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mallo_Pahanen
Helsinki, Finland616 contributions
4.0 of 5 bubbles
Apr 2022
A good place to watch basketball and Miami Heat prelims.

Here you can find everything you need to have a good time and purchase Heat accessories.

The traffic arrangements can be quite congested, so you should be prepared for that. It is worth finding out about bus route changes and bus stop changes.
Written 17 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WaiPRUSA
New Haven, CT1,356 contributions
4.0 of 5 bubbles
Oct 2022 • Family
Four starts because we didn't get to go in. Great location right in front of the water. Love the Miami Vice colors on the Heat sign outside of the arena.
Written 15 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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KASEYA CENTER: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Kaseya Center

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Restaurants near American Airlines Arena: View all restaurants near American Airlines Arena on Tripadvisor


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