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Ichtucknee Family Canoes and Cabins

Fort White, FL, USA
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Ichtucknee Family Canoes and Cabins
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Marilyn G wrote a review Jun 2020
1 contribution1 helpful vote
If I could give this place negative stars I would. Due to COVID19, I could not attend for our Cabin Reservation in May 2020. I tried multiple times to contact the cabin mgt to inform them of alternative options since our NATION was under quarantine orders however I was unable to reach anyone. My reservation happened to land on the same week their cabins reopened to the public and I was finally called to confirm whether I was going to show. The owner's mother must have been the one to call me and she assured me that I could reschedule my reservation, forward my current deposit to my new reservation and reschedule with no problem. Today, I called to reschedule the reservation, and TRACY who identified herself as the "Owner" and "President" of the organization advised me in an extremely rude manner that I could not reschedule, I lost my deposit, and that I "ditched" my reservation. This woman was extremely rude, unhelpful, demonstrated a complete lack of compassion and understanding for the current situation going on in our country and the current chaos of protesting and new city curfews being established in the state of Florida. There was no way we could travel to the cabins this past weekend and she refused to reschedule despite her own mother telling me we could. Her customer service skills are GARBAGE and she should be immediately removed from her position as "president", "Owner" or whatever position she truly holds. She literally only responded to complain to me about how much money in profit she lost for the cabin rentals. I will never attend a facility that lacks that much empathy for its customers. So if you're looking for a place to rent/cabin. I found some gorgeous Cabin specials on AIRBNB. you should look into them and research/consider all your options before making a decision.
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Date of experience: May 2020
2 Helpful votes
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Katrina M wrote a review Nov 2018
Vero Beach, Florida11 contributions7 helpful votes
Located in close proximity to Ichtucknee State Park, the cabins are rustic but very clean, with electricity/ a light, air conditioning, 2 double beds and table with chairs on a concrete floor. I went on a weekday and the place was deserted. The bathrooms and showers were clean, although in the corners of the bathhouse stalls there were some pretty hefty spiders which made using the toilets a hair raising experience for this arachnaphobe. (None at all in the cabin.) There is a small convenience store on site that carries snacks, drinks and pretty much anything you might need to get by. I went tubing my first day and kayaked the second day. Both days I rented the equipment from the cabin store rather than the park and the staff was awesome, dropping me off and picking me up at the park, super friendly and helpful. There is a tram located at the park that picks you up at the end of the tube/kayak run and takes you and your gear back to the start for $5. I was literally the only person on the river at times both days. It was absolutely magical. There is a blue hole at the park also- bring snorkel gear! Definitely a worthwhile trip and tons of fun for the money.
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Date of experience: October 2018
2 Helpful votes
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jillary2018 wrote a review Oct 2018
Emery, South Dakota22 contributions1 helpful vote
Great location for camping - tubing the River. Close to the North entrance of the Ichtucknee State Park. Rustic / shady campgroun. Staff/owners are very helpful.
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Date of experience: October 2018
2 Helpful votes
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richard n wrote a review May 2018
6 contributions16 helpful votes
Our Boy Scout Troop stayed and had to pack up in the middle of the night to return because it was not safe for our Scouts. Group of older teens harassing, bullying and intimidating young Scouts and adults in campsite. Two other troop present also experienced the same behavior. No onsite security and property owners contacted several times who did did show until well after Police contacted and departed after escalation to a physical altercation after a teen slapped an adult Scout Leader. Drunken and drugged out parents of harassing teens were also combative threating 11 and 12 year old Scouts. Police and owners would not take action to expell the menissing group of teens and parents from the campground. Our Scouts were picked up safely by parents at 3am the next morning. DO NOT STAY HERE.
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Date of experience: May 2018
11 Helpful votes
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Bumblebeecreek wrote a review Apr 2018
Suwanee, Georgia209 contributions73 helpful votes
I own kayaks, and it is easier to come to the Ichetucknee and rent from these fine folks! They load the kayaks on trailers, put you in a van for the short ride to the river, put the kayaks in for you, then come pick you up at the end of the trip, bringing you back to your car. And all for $16 per person!! Tracy and John were so nice and helpful, the kayaks are fine; stable, easy to paddle, and sturdy enough to make even a novice feel safe. I cannot recommend them enough! We had young grandchildren, and all was good! The Ichetucknee itself is spectacular. My only hesitation in recommending it is that many might come, and disturb the tranquility of this wonderful resource.
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Date of experience: March 2018
1 Helpful vote
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