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South Los Angeles

Neighbourhood: Central L.A
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Address: Los Angeles, CA
Phone Number:
+1 310-568-5100
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Los Angeles Bike the Beach Tour
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TripAdvisor Reviewer Highlights

Read all 118 reviews
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  • 11
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    Very good
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  • 79
Hold your ground if you prepaid your rental

Firstly note that I utilised a Corperte rate package available via my employer for this rental. Booked online in A$ a month prior to rental. On arrival at Hertz LAX, it was... read more

2 of 5 bubblesReviewed 25 January 2017
Laurie G
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118 Reviews from our TripAdvisor Community

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Showing 113: English reviews
St. Petersburg, Florida
Level Contributor
86 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

I arrived at 12:45am and expected a quick turn-around considering I had a pre-paid rental. I was surprised to see more than a dozen customers in line in the rental center and only 3 rental agents on duty. In the end it took an unbelievable. 1 hour and 18 minutes to get to the counter. After the long wait I... More 

Thank kumack
1 review
1 of 5 bubbles Reviewed 3 weeks ago via mobile

Have a midsize car reserved; have waited in line for a clerk one hour & 10 minutes - another 20 to 30 minutes to get to the counter to go. Worst rental car service in 55 years of travel. Avoid Advantage/Ez Rental like the plague!

Thank Larry S
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 4 February 2017 via mobile

As President's Club member, had towait in line for 30 minutes to change the car I had been assigned. On return, I just wanted to split my bill into two parts (work, personal). About 20 minute wait, then I was told it was impossible unless I had cash for one part as they couldn't split it using credit cards. And,... More 

1 Thank MAJ M
Level Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 25 January 2017

Firstly note that I utilised a Corperte rate package available via my employer for this rental. Booked online in A$ a month prior to rental. On arrival at Hertz LAX, it was clearly evident it was understaffed, I was direct to use a self serve kiosk and connected with a employee elsewear. First Issue was that my booking was in... More 

1 Thank Laurie G
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 January 2017

Arrived from an international flight - we were tired and just wanted to pick up our car. First of all, we had to wait 1 hour in line - with only 4 people in front of us. There were 3-4 Hertz employees at the desks, however they all try to use dodgy sales tactics to add on excessive fees and... More 

1 Thank Marie V
Auckland, New Zealand
Level Contributor
56 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 6 January 2017

Picked up Dec. 24 by their shuttle and delivered to their office at 9150 Aviation Blvd., Was expecting to have a 30 minute + wait for this time of the year, but was very suprised with only a 10min delay. The office staff was very friendly and efficient giving us a few alternative options but not pushing the sale. We... More 

Thank Bugsy13
Level Contributor
200 reviews
95 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed 25 November 2016

I am very disappointed . When I returned my car 11/14/16 I left my Garman $150 plus $50 in Europe maps added to it a $200 value plugged into cigarette in consul. . My wife contacted you immediately in less than 20 minutes after I got off the shuttle at the airport. I was informed Garmin was not recovered by... More 

1 Thank Joyce P
Dublin, Ireland
Level Contributor
4 reviews
3 attraction reviews
4 of 5 bubbles Reviewed 18 November 2016

I hired a car from this location from 29th Oct 2016 to 5th Nov 2016 and must say was very apprehensive having read some of the reviews on here, I have rented from this location on a number of occasions over the last 6 to 7 years and for virtually all of those occasions found all to be excellent bar... More 

Thank Shane O
Brooklyn, New York
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 12 November 2016

I rented a car from this location in early November and was astonished when I discovered a deflated tire one morning. When the tow truck guy came, we discovered there was a plug in one of the tires from a previous flat tire this car apparently received prior to my rental. Hertz did allow me to inflate the tire, drive... More 

Thank Brandon S
Level Contributor
13 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 October 2016

After a long flight we wanted to go to our hotel in Los Angeles with a car from Hertz. I did a web checkin a day before. I ask me why web checkin? No counters for web check customers, but only 2 persons to help about 20 people to get their car. After 45 minutes I was served and then... More 

1 Thank Norbert S

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