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Review Highlights
Go on the bus - Renfe customer service is abominable

First train trip in Spain. A lesson for younger players. We went to the station to buy a ticket... read more

Reviewed 3 weeks ago
Marcus W
via mobile
Quick, comfortable, easy

Purchased the tickets about 45 days in advance online from the U.S., using my credit card and had... read more

Reviewed 3 weeks ago
JMD1951
,
Stone Mountain, Georgia
Read all 234 reviews
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Overview
  • Excellent41%
  • Very good25%
  • Average12%
  • Poor7%
  • Terrible15%
Travellers talk about
“first class” (17 reviews)
“high speed” (9 reviews)
“on line” (10 reviews)
LOCATION
Algeciras, Spain
CONTACT
Website
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Reviews (234)
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1 - 10 of 129 reviews

Reviewed 3 weeks ago via mobile

First train trip in Spain. A lesson for younger players. We went to the station to buy a ticket to travel from Madrid to Córdoba ( at Toledo ) Plenty of advanced warning. We asked for the cheapest ticket in the afternoon of the preferred...More

Thank Marcus W
Reviewed 3 weeks ago

Purchased the tickets about 45 days in advance online from the U.S., using my credit card and had no problems. Had decided to use the train, given the hour plus wait on both ends of an airport trip. BobbiTraveled Salamanca to Madrid, and Madrid to...More

Thank JMD1951
Reviewed 4 weeks ago via mobile

I'm a Spanish speaker but I would like to write this review in English so everybody can understand. If you need to take the train obligatorily take it but, if there's other way for you to take another mean of transport, don't hesitate to do...More

Thank rachcs95
Reviewed 20 June 2017 via mobile

Arrived early to Madrid Atocha station to in order to upgrade ticket from economy to first class ie pay RENFE more money. Rude staff who pretended no English; bounced from "Customer Service" to "Tickets"; then from one queue to another. Watched the cousins from the...More

Thank simmonsmarkj
Reviewed 15 June 2017

I had planned my travel itinerary across Spain several months before my trip and key to my travel plans was use of the Renfe high speed trains. We had traveled using Renfe from Barcelona to Madrid, Madrid to Toledo and back, Madrid to Granada (including...More

Thank Dennie C
Reviewed 12 June 2017

Booked my ticket online the day before travelling (book earlier so save more money) - and got terrified when I realised they only accepted paper tickets. In 2017 I would really assume a reference number or a code on your cell phone would be enough....More

Thank Marte E
Reviewed 11 June 2017 via mobile

We boarded at Toledo for Madrid, it was fully booked however just after leaving the station we noticed it was getting very hot. Understandably considering it was 40oC outside. However the heat quickly became unbearable as these trains have no ventilation and rely on airconditioning...More

Thank Ashharris
Reviewed 9 June 2017

Seeing some of the other reviews about purchasing tickets ..... my wife had no problem purchasing multiple tickets from RENFE on their website, using her American credit card, from her computer in Panama. We did have to wait on their email in order to download/print...More

Thank whskyman
Reviewed 1 June 2017 via mobile

I must say travelling on my own from malaga to airport I was a little apprehensive as I don't speak much Spanish. However the desk staff were helpful and the trains efficient and quick. Felt safe. Trains were clean. Easy and affordable travel. Definitely do...More

Thank floofle
Reviewed 26 May 2017 via mobile

The purpose of this review is to make people aware of the perils and pitfalls of trying to buy Renfe tickets. Basically their web site flat does not work to buy tickets with an American credit card and by PayPal unless you have cell service...More

2  Thank Swegnson
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Questions & Answers
SussexAngel43
13 July 2017|
Answer
Response from Jimpendrigh | Reviewed this property |
Hi have you tried the web site
0
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Sarah J
2 June 2017|
AnswerShow all 3 answers
Response from Jimpendrigh | Reviewed this property |
Hi sorry but unable to help You with this question as not travelled this route myself
0
Votes