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I booked a party for my daughters 9th Birthday at the Hilton Tapatio Cliffs. Just before getting her party started, they put a complete stranger in with my daughters party. I called the phone number and spoke to Natasha and she said she would call the mermaids on site. I don’t know if that ever happened but they kept the stranger in with my daughters party. So basically I paid for my daughters party and they charged this other girls parents as well so they double dipped with charging her for an individual person. All I asked for was a partial refund based on their total disregard of my wishes to have my daughters party private which is what I paid for. Their response was to offer a chance for her and a friend to come to another time which was an unacceptable as it is not convenient to drive back across town to the resort and just for the fact that they disrupted my daughters birthday party already. The kids had fun but the complete disregard of paying for a private event that was completely ignored was quite disappointing. I would not recommend this company based on my experience.…
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Date of experience: September 2018
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