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My two older sons and grandson attended Phoenix Zoo on Sunday, February 21, 2021. We arrived at 11:30am, the temperature was about 70, and it was already getting crowded. If it wasn't for the fact that the $75.00 entry fee supports the animals, I would ask for a refund. We saw 1 tiger lying down, 1 bear sleeping, 2 rhinoceros, three giraffes and some monkeys swinging off in the distance. Other than birds, all the other animals were out of sight and it appears that in many cases there was just 1 of each kind of animal. As we walked (and walked), I heard numerous people and children ask where all the animals were. The way the zoo is laid out, even the animals that were out were hard to find and see. Comparatively, Brookfield Zoo in Chicago and the San Diego Zoo have pens which provide for easier viewing even when the animals are sleeping. It was wasted time and money and very disappointing.…
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Date of experience: February 2021
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I understand that we are all undergoing difficult times and I further understand that businesses have to at least comply with the minimums mandated by state and local law. I do, however, have a major issue with the Phoenix Zoo’s policy that face coverings are MANDATORY at all times regardless of whether you are outside and not near anyone other than your own party. Please read what their policy is (this is copy and pasted from their website): _________________________________________________________________________________________________ Due to recent observations, it is clear that despite our previous conditional face covering requirements (upon entry, when in any line and when social distancing cannot be maintained), many of our guests are not consistently complying with these rules. As such, effective Friday, December 11 and until further notice, we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. We will have Zoo staff and security officers in place to remind guests of our policy. If you choose not to comply, you will be asked to leave the Zoo. _________________________________________________________________________________________________ I can tell you for sure that they are not kidding about the last couple of sentences. They do have zoo staff and security walking around “reminding” people to wear them. Sorry, but this is what I call “punishing the many for the mistakes of the few”, and quite honestly it is beyond ridiculous. Rather than enforce the policy where it really matters — particularly when viewing indoor exhibits — they have this blanket policy which is completely silly and frustrating. Don’t know about the rest of you, but I HATE wearing face coverings unless it’s absolutely necessary. I find them suffocating and anxiety producing. I didn’t even want to go to the Zoo, but people that were with me wanted to, so I just had to deal with. All I can do now is to warn others that they are NOT kidding about what they say and I would STRONGLY recommend going to the Wildlife World Zoo, Aquarium, & Safari Park in Litchfield, AZ. We went there the following day and quite honestly we thought that it was superior to the Zoo in EVERY WAY. Especially, because they take the common sense approach of recommending face coverings at all time, but only mandating them when viewing indoor exhibits. I WILL DEFINITELY NOT be visiting this attraction ever again. Not when there are other alternatives where I am treated like a responsible adult and not a kindergartner.…
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Date of experience: February 2021
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We had a very pleasant day wandering the zoo and taking in the sights. As is expected, there is a lot of walking, some on dirt paths. Of course, this can be avoided if you choose. There are the basic zoo animals. You can interact and feed stingrays which we chose not to do but I did see it available. Plenty of space on the wide walkways to be socially distant. We ate at the Savannah Grill which had surprisingly delicious food. Overall, a pleasant way to spend the day.…
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Date of experience: February 2021
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My husband and I had some plans change during our recent vacation and decided to visit the zoo. We got there soon after opening thinking we would spend a few hours and ended up walking out at closing. We enjoyed a leisurely pace and just enjoyed the wonderful sunshine and exhibits. It was a little disappointing that a few things were closed but I think everyone expects that with COVID. We were able to see most of the animals awake and moving around especially early in the day and in the late afternoon. We happened on the California Condor just as he flew down from his perch. The entire zoo was clean and the animals looked well cared for. I would definitely visit again if I was in the area.…
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Date of experience: February 2021
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The animals were average. They appeared well taken care of. The layout of the park was hard to navigate. It is lacking 'flow.' We wound our way around some trails to come to the other end and find out we missed a few animals. So back we went to the other area to repeat some of our steps. There were upsells for everything. Pay more for the train ride. Pay to feed the giraffes, pay for the photo op's. I guess I didn't really appreciate that. You had park workers walking around, but it would be nice if you had more of them interact with the visitors and explain stuff. It was another zoo visitor who told me the elephant was playing with a beer keg filled with cheerios to keep it's mind sharp. I think if you ride the bus you get more of that sort of interpretation- but why pay more? It was clean. The bathrooms were clean. It was pretty busy, people and strollers all over the place. You could picnic in their parking lot if you brought your own lunch. It was neat to see all of the cactus throughout the park. No large water animals. The giraffes and elephants were far away. I guess you can say most of the animals were at a great distance. I don't think i would pay their fees to bring kiddos who would get hot and tired easily.…
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Date of experience: February 2021
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