Time of year
Lauren D wrote a review Mar 2021
We had a terrific experience with New River Off Road. Staying in Cave Creek it was a 30 Min drive. Staff was helpful and the car ride beautifully through the rugged off-road terrain.
Date of experience: March 2021
Jared wrote a review Mar 2021
My friends and I went out for my birthday and is was soo much fun! We rented the Polaris one seaters and I have honestly never had so much fun in my life! Talk about adrenaline rush🤯! Everyone at the shop is down to earth and experienced! I will come back for sure !
Date of experience: March 2021
Damian A wrote a review Nov 2020
Oshkosh, Wisconsin1 contribution
After renting a side by side, the back passenger tire burst about 5 minutes into the desert trail causing the vehicle to turn on its side and slide for a ways. Fortunately I only had some cuts on my wrist an elbow, but the actual damage was forthcoming. A servicemen drove out to repair the flat tire and had me follow him back to the shop, I followed him back to to the shop, driving on a highway after an accident wasn't ideal, but the vehicle seemed fine. I returned it, they didn't give me another side by side to go back out and also did not give me a refund. They said they would take a look at the vehicle and take what they needed out of my 3,000 dollar hold. Did not take them long because they charged the whole thing a day later, and when I called the man who answered confirmed they didn't have an estimate yet but just knew it would take the whole hold. They never called or emailed me to let me know, just figured I would pay and not ask questions. I bought insurance for the tire, and in my mind all the damage they want me to pay for happened after the tire blew. That damage I do question considering I drove it back to the shop and it was fine. One of my friends that rode with me had a tire blow about 15 minutes after mine, Lucky for him it did not spill over so they could not claim his hold. I get that this is a business but what really bothers me is the complete lack of empathy, after I'm being dragged on the desert rocks they sit me down and have me sign some papers and say I don't owe them for a tire it will be okay. I would look for a place that has more of a passion for off road riding, this place is only a business and they will not work with you if god forbid something goes wrong. Again, I went out with two friends, two of us had our tires blow, my friend was lucky and I was not, this place didn't seem to care much and was eager to claim my 3,000 hold. …
Date of experience: November 2020
Response from Sedonaatv1, Manager at New River Off Road
Responded 7 Dec 2020
Damian. First and foremost customer safety is always our primary concern. Our goal is for everyone to enjoy themselves to the fullest without incident. We put extra effort into making sure operation and safety are clearly understood as well as the rental policies. Equally so we make sure that our vehicles are in perfect working condition from top to bottom. As far as your accident goes, within two minutes of your call our guys were on the trail to help (after making sure you were ok and there was no need to call the paramedics). We got you back safe as quickly as possible without risk. Of course we didn't give you another vehicle and yes we did hold your deposit. The damage to the vehicle far exceeds the deposit amount but the rest is on us. We will try to contact you again. I don't know what else to say... We love our customers and what we do. We are passionate about all of it. This drives us do everything to make sure each rental goes the very best it can even through an incident such as this. It's a bummer for us that you had a one star experience but we know that we did the best anyone could have. We're just glad you're ok.