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Austin Visitor Center

Certificate of Excellence
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Address: 602 E 4th St, Austin, TX 78701-3701
Phone Number:
+1 800-462-8784
09:00 - 18:00
Closed now
See all hours
Sun 10:00 - 17:00
Mon - Sat 09:00 - 18:00

Let our friendly volunteers guide your stay in Austin. Stop by our new...

Let our friendly volunteers guide your stay in Austin. Stop by our new downtown Visitor Center for information on tours of the city, events, can't-miss destinations . . . even dining suggestions. And while you're there, browse around Austin's official gift shop.

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TripAdvisor Reviewer Highlights

Read all 129 reviews
Visitor rating
  • 60
  • 36
    Very good
  • 13
  • 5
  • 0

Located west of the I-35 on the corner of East 4th Street (one way westbound) and Red River Street (with open lot parking across the street) the AUSTIN VISITOR CENTER is the ideal... read more

Reviewed 1 week ago
Robert D
Lake Forest, California
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129 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Lake Forest, California
Level Contributor
187 reviews
76 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
Reviewed 1 week ago

Located west of the I-35 on the corner of East 4th Street (one way westbound) and Red River Street (with open lot parking across the street) the AUSTIN VISITOR CENTER is the ideal place to organize your city tours. We like to take our guests on the Double Decker Austin Tour bus. The center provides clean restrooms, snacks, and gifts.

Thank Robert D
Jacksonville, Florida
Level Contributor
95 reviews
65 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
Reviewed 3 weeks ago

The visitor center serves as the checkin for a variety of tours, but to my surprise, was actually the site of a really great Austin and Texas-themed gift shop! We didn't look into taking any of the tours being offered that day (although the groups going on the tubing tour looked like they were about to have the time of... More 

Thank fullah
Dallas, United States
Level Contributor
15 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Very knowledgeable staff and friendly. Helped find a complete tour guide of Texas (very helpful book) when the hill country brochures were emptied. Parked in the parking garage above for about $12 for the day and hopped on the Double Decker tour bus to spend about an hour or more at each stop in a tourists must see. Wonderful commentary... More 

Thank tammywZ397MD
Fallbrook, California
Level Contributor
119 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
Reviewed 10 April 2017

Fun souviners are there to purchase, and helpful staff managed to get us on our preferred Duck (amphibious bus) trip around the city, which was great!

Thank cwh25
Cambridge, Massachusetts
Level Contributor
99 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
Reviewed 6 April 2017

Very nice welcome center, clean and comfy. People there are very very helpful guiding tourist. Gift shop has lot of interesting items. We managed to relax for some time, charge our phones, get the information, and could buy some souvenirs. The parking is on back side, they need to put some sign for it, i had to take couple round... More 

Thank gauravss
Level Contributor
33 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 5 April 2017 via mobile

Staff was friendly, knowledgeable and helpful. We stopped to get some Austin gifts. 30 minute parking in the garage was $4.00 and gift shop was very reasonable. You can also book many tours from this location. Great place to begin your time in Austin.

Thank Susan K
Calgary, Alberta
Level Contributor
197 reviews
66 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
Reviewed 5 April 2017

We had booked a tour on line and were to meet our tour operator at the Visitor Centre. The place was easy to find, clean and had lots of places to sit and wait. My wife went to the gift shop while my friend and I went to talk to the visitor centre attendant. We got a couple of maps... More 

Thank John Z
Toronto, Canada
Level Contributor
316 reviews
129 attraction reviews
common_n_attraction_reviews_1bd8 107 helpful votes
Reviewed 28 March 2017

There is a travel bureau here that has a lot of information on Austin and other places in Texas. There are exhibits on different floors that cover all aspects of Texas. Children's school groups are offered tours here too. Good recommendations on where to eat and what to see in Austin.

Thank Gloria B
Level Contributor
17 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 15 March 2017 via mobile

Was a great place to start our tour of the city, was very clean and trendy. Wish I could have picked up more information about not only the downtown and surrounding area, but the current events as well. Could have just been the crowd that made it feel like we couldn't find more information, but I just expected to see... More 

1 Thank TamTD99
Northborough, Massachusetts
Level Contributor
20 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 14 March 2017

Lots of tour options, cut gift shop. This is a great place to sign up for one of a variety of tours. The waiting area is comfortable. There is plenty of nearby parking, but you have to pay.

Thank SuzanneJ308

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Austin Visitor Center and other visitors
1 question
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Woodwaod ok, United States

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Questions? Get answers from Austin Visitor Center staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?