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Ocean Atlantic Rentals

55 Reviews
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Ocean Atlantic Rentals

55 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Euzinha wrote a review Aug 2020
1 contribution
Arrived and stuff was in good working order and the girl that helped us loaded everything in our car. She wasn’t wearing a mask at all which is concerning considering is mandated right now. I plan on getting the aluminum chairs in the future as the wooden ones are heavy to carry around. Chairs had sand on them, which unfortunately probably means they weren’t disinfected .
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Date of experience: August 2020
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Response from chmobx, General Manager at Ocean Atlantic Rentals
Responded 26 Aug 2020
Hello Euzinha100 and THANK YOU for your candid review. Thank you for allowing us to serve you during your recent trip with your beach chair rental. We are very sorry to read our staff member was not wearing a mask when helping you get the gear to your vehicle. That is unacceptable and her actions have been addressed by store management, upper management and company ownership. We want to thank you as your review has proven to be a catalyst to remind everyone within our entire company about our safety procedures. Our company mandates that masks be worn when interacting in close proximity with customers for everyone's safety. The aluminum chairs are much lighter than our classic oak chairs, but rest assured, the weight makes them a very reliable and quality rental product. The oak beach chairs are extremely popular among our customers. Due to the nature of the rental beach gear it is to be expected there will be sand on them. The items are not dipped in disinfectant but rather the high touch point areas such as the arm rests, backrest, and carrying bar are all sprayed, wiped and dried by the sun and sea breezes with an approved disinfectant by our crew between renters. We wouldn't be on the beach for over 40 years if we didn't value each customer, so again, our apologies and thank you for allowing us to serve you. We appreciate the opportunity and hope you give us another chance to win you back and wow you the next time you visit the Outer Banks! Sincerely, Chris Marik General Manager
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Linda23238 wrote a review Aug 2020
Richmond, Virginia70 contributions25 helpful votes
First time renter here. I ordered a crib with delivery included. Items were delivered on time and in good condition. Would use this service again!
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Date of experience: August 2020
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Response from chmobx, General Manager at Ocean Atlantic Rentals
Responded 14 Aug 2020
Hello Linda23238 and THANK YOU for your 5 star review. Thank you for allowing us to serve you during your recent trip with a crib rental. Thanks for noticing the emphasis we place on our team to give excellent customer service with prompt delivery and quality rental gear. Our goal is to make it a hassle-free rental experience so you can enjoy your vacation so much more. From our family to yours, providing helpful & friendly service is what we've been doing for over 40 years on the OBX. We appreciate the opportunity and look forward to serving you again next time you visit the Outer Banks! Sincerely, Chris Marik General Manager
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Neals6769 wrote a review Aug 2020
121 contributions7 helpful votes
We rented a 4 person golf cart that wasn't for travel on 12. I asked for an upgrade if one comes available. They delivered one that was road ready. The staff was very nice and helpful. We used the cart quite a bit but i don't feel that we will do it again. Simply because of the cost.
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Date of experience: July 2020
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Response from chmobx, General Manager at Ocean Atlantic Rentals
Responded 9 Aug 2020
Hello Neals6769 and THANK YOU for your 4 star review. I'm glad to read our rental golf cart was able to be used by you and your crew for some good, clean fun under the sun. That is fantastic our team was able to 'upgrade' your rental cart order to our LSV (low-speed-vehicle) golf cart because LSV's are normally booked weeks in advance. Customers all agree the golf cart is helpful on beach trips, quick store runs and general cruising around town-they are one of our most popular rental items. Thanks for noticing the emphasis we place on our team to give excellent customer service. From our family to yours, providing awesome vacation memories is what we've been doing for over 40 years on the OBX. We appreciate the opportunity and look forward to serving you again next time you visit the Outer Banks! Sincerely, Chris Marik General Manager
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Katie H wrote a review Jul 2020
Moncure, North Carolina2 contributions2 helpful votes
1st time renting items for our trip to Buxton. The staff was wonderful and very accommodating with us adding additional items prior to our trip. We will definitely be a repeat customer. All items were waiting for us when we arrived at our rental and ready for use. Highly recommend all skip the packing of the extras and rent with ease for next vacation.
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Date of experience: July 2020
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Response from chmobx, General Manager at Ocean Atlantic Rentals
Responded 13 Jul 2020
Hello D4409TFkatieh and THANK YOU for your 5 star review. Thank you for allowing us to serve you during your recent trip to Buxton. We're glad to hear the gear was there when you arrived so you could immediately enjoy some good, clean fun under the sun during your vacation. Thank you also for noticing the emphasis we place on our team to give excellent customer service to make for a hassle-free rental experience. From our family to yours, providing helpful & friendly service with great gear is what we've been doing for over 40 years on the OBX. We appreciate the opportunity and look forward to serving you again next time you visit the Outer Banks! Sincerely, Chris Marik General Manager
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Trek323771 wrote a review Jun 2020
1 contribution
Highley recommend! We rented 4 bikes. They were all in great condition. Service was fast and efficient!
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Date of experience: June 2020
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Response from chmobx, General Manager at Ocean Atlantic Rentals
Responded 21 Jun 2020
Hello Trek323771 and THANK YOU for your 5 star review. I'm so glad to read our bikes were able to be used by you for some good, clean fun under the sun. Thanks for noticing the emphasis we place on making sure our gear is in great condition and on our team to give excellent customer service. From our family to yours, providing awesome vacation memories is what we've been doing for over 40 years on the OBX. We appreciate the opportunity and look forward to serving you again next time you visit the Outer Banks! Sincerely, Chris Marik General Manager
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