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Review Highlights
Great First Stop-needs better signage to find it

We saw the signs for the Visitors’ Center from the highway, but once we got off the highway, we... read more

Reviewed 3 weeks ago
Lu-AnnR
,
USA
History

Worth visiting this centre for its historic information. The area itself is very old and the... read more

Reviewed 18 October 2018
740Elly48
,
Melbourne, Australia
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  • Excellent67%
  • Very good23%
  • Average10%
  • Poor0%
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About
The building that originally served as a water pumping station, now serves as a staffed tourist information center that provides an orientation to the City of Albany. The museum galleries offers a variety of permanent displays exploring the history...more
Suggested duration: < 1 hour
Contact
25 Quackenbush Sq, Albany, NY 12207-2311
Website
+1 518-434-0405
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All reviews walking tour visitor's center great place to start english pub small gift shop free parking new york capitol building state museum uss information dutch history olde sites leaflet tours
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1 - 10 of 59 reviews
Reviewed 3 weeks ago

We saw the signs for the Visitors’ Center from the highway, but once we got off the highway, we pretty much had to guess at 1)where it was and 2) where to park. Albany, please add some better signs for your visitors! As for the...More

Date of experience: July 2018
Thank Lu-AnnR
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 3 weeks ago

Good news - Albany is indeed looking at a better signage for downtown Albany! Thank you for your comments.

Reviewed 28 October 2018

When we visited, there was much construction at the given address and you’ll likely arrive (via GPS) at a restaurant that is more prominent. This modest visitor center is hidden on a walkway around the corner. There were a few student groups when we visited....More

Date of experience: October 2018
Thank James M
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 29 October 2018

James, Thank you for visiting our Center. For GPS directions, please use the address of 679 Broadway (restaurant next door), as GPS does not recognize our pedestrian street address of 25 Quackenbush Square. Our main entrance is on the pedestrian walkway which connects Broadway to...More

Reviewed 18 October 2018

Worth visiting this centre for its historic information. The area itself is very old and the exhibits well explained. Helpful staff.

Date of experience: October 2018
Thank 740Elly48
Reviewed 12 October 2018

This place of history, art and science is a must see stop on any visit to Albany, You will be led on a trip through Albany's Dutch and English history with easily understood illustrations and descriptions. Rotating art exhibitions by local artists are featured throughout...More

Date of experience: May 2018
Thank Barbara Q
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 15 October 2018

Thank you for your review which sums up quite well our offerings at the Discover Albany Visitors Center!

Reviewed 3 October 2018

Living in this area for around 40 years, I was very pleased to know how the city of Albany has developed a tourism information center. They provide interesting tours focused on different interests and different participation levels. They coordinate with and provide specific information about...More

Date of experience: May 2018
Thank Annindelmar
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 4 October 2018

Thank you so much for your kind words and input! We develop programs for visitors from out of the area and as well as residents of the Capital Region. We are glad you enjoyed your visit.

Reviewed 27 August 2018

What we were seeking, was info about the city center, the State Museum, the Capitol building, other sites of interest especially downtown, and where to park. What we got was extremely efficient service and advice. Thank you very much, to the staffer at the Visitors...More

Date of experience: August 2018
Thank edq88222
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 28 August 2018

Thank you so much for your input! I will make sure to let Cathy know how much you appreciated her assistance.

Reviewed 27 August 2018

Great people and tons of brochures, maps, information. But come early, open 9-4 Monday through Friday and 10-3 on weekends.

Date of experience: June 2018
Thank David_J_Spellman
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 28 August 2018

Thank you David! Yes, we have a staffed information center, an exhibit on the history of the City of Albany, a gift shop, planetarium and more. Open 9-4 M-F (9-3 Dec-Mar); 10-3 Sat; 11-3 Sun.

Reviewed 5 August 2018

It was obvious that Albany was a administrative city, but the visitor center staff really tried to find things for us to visit. Thanks for trying guys!

Date of experience: November 2017
Thank Peter E
Reviewed 27 July 2018

I lived in Albany for 28 years and never visited this place until last summer. Includes a very nice history museum of the city's early settlers, a quiet courtyard and a gift shop.

Date of experience: July 2018
Thank connectikat
Reviewed 27 April 2018

We stopped for a very brief visit at the end of the day. There is some local tourist information, a very small gift shop, and a nice exhibit about the history of Albany. You won't need long to see it all. Disappointed in the staff...More

Date of experience: February 2018
Thank MommaJage
Kathy Q, Director of Operations at Discover Albany Visitors Center, responded to this reviewResponded 28 April 2018

I am disappointed to hear of your experience at the Albany Visitors Center. We are open Mon-Fri 9am - 4pm, Saturday 10am-3pm and Sunday 11am -3pm. It is protocol that our Center remain open, lights on, until closing time. The situation you encountered was not...More

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Questions & Answers
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AnnabellN8
7 June 2018|
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Response from Kathy Q | Property representative |
My understanding is that Bear Mountain is the furthest point north along the AT in NYS. From where are you looking for transportation? Albany? I don't believe any public transportation will take you directly to Bear... More
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