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Albany Visitors Center

25 Quackenbush Sq, Albany, NY 12207-2311
+1 518-434-0405
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Review Highlights
Highly recommend

Stop in at the Albany Visitors Center which has all the information one might want when visiting... read more

Reviewed 3 October 2017
2onvacaton
,
No. California
Charming and helpful spot

Very glad we stopped in here! There's a history of Albany exhibit, a section focused on the USS... read more

Reviewed 21 September 2017
Bethany S
via mobile
Read all 53 reviews
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The Albany Heritage Area Visitors Center offers visitors access to information seven days a week. Our knowledgeable staff can answer visitor inquiries and we are well stocked with travel brochures about the capital region of New York State. We also offer an informative exhibit about the history of the city of Albany, we are home to the Henry Hudson Planetarium, and our gift shop is full of unique Albany items and locally made products. Print versions of self-guided walking tours are available year round. Special events, school programs, and an audio-visual orientation to the city are designed to provide an introduction to Albany's rich heritage and diverse culture. The Albany Heritage Area comprises all of downtown Albany and is one of 18 Heritage Areas and Corridors in New York State that preserve, interpret, and promote special places in the Empire State. Standard Hours of Operation (April - November): Monday-Friday, 9 a.m.-4 p.m. Saturday, 10 a.m.-3 p.m. Sunday, 11 a.m.-3 p.m. Winter Hours of Operation (December - March): Monday-Friday, 9 a.m.-3 p.m. Saturday, 10 a.m.-3 p.m. Sunday, 11 a.m.-3 p.m. The Visitors Center is located at the intersection of Broadway and Clinton Avenue in downtown Albany at the I-787 ramp at the Clinton Avenue exit. At the bottom of the exit ramp, turn right onto Broadway. The Visitors Center is located to your immediate right. Car Parking: Pass the Visitors Center and take first right onto Spencer Street. Follow Spencer Street to the end and bear right following the signs for Visitors Center Parking. FREE Visitors Center parking is located under the Clinton Avenue Exit ramp (by posted signs) on a first come-first served basis as noted. If the spaces are filled, metered parking is available in the main lot as follows: $1 per hour Monday - Friday, 8am - 5pm Free after 5pm, Monday - Friday ($5 evenings when there is an event at the Palace Theatre) Free parking Saturday and Sunday Payment may be made with quarters, dimes, nickels, Visa, MasterCard and CDTA Swiper card To enter the building from the parking lot, follow the pedestrian walkway to the double glass doors.
  • Excellent71%
  • Very good22%
  • Average7%
  • Poor0%
  • Terrible0%
Travellers talk about
Suggested Duration: < 1 hour
LOCATION
25 Quackenbush Sq, Albany, NY 12207-2311
CONTACT
Website
+1 518-434-0405
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Reviews (53)
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1 - 10 of 48 reviews

Reviewed 3 October 2017

Stop in at the Albany Visitors Center which has all the information one might want when visiting the capital of NY. The staff is well-versed and helpful. They have many brochures and handouts as well as a terrific self-guided walking tour. Also there are exhibits...More

Thank 2onvacaton
Reviewed 21 September 2017 via mobile

Very glad we stopped in here! There's a history of Albany exhibit, a section focused on the USS Albany, a gift shop, and a garden area. The staff helped us know more about the area and gave very helpful recommendations!

Thank Bethany S
Reviewed 16 September 2017

Located right next to the Olde English Pub, this center has guides and reading material to make your stay in Albany as interesting and rewarding as possible. The staff is very nice and welcoming and helpful. There is also free parking under an overpass and...More

Thank jer b
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 18 September 2017

Thank you so much for your review! We are open 7 days per week and also have an exhibit gallery highlighting the history of Albany and a gift shop of Albany branded items. Perfect place to begin an exploration of New York State's capital city.

Reviewed 14 September 2017 via mobile

Called in here on arrival in the City. We were able to park free at the back of the site. The lady was very helpful and we collected maps, leaflets and information. We also used the free wifi.

Thank jandlUk
Reviewed 27 August 2017

The two to three hour tour was great (only $3!!) and focused on the Dutch settlement. Hank was pleasant and full of energy. Excellent exhibits of history of Albany and USS Albany.

Thank Bill L
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 28 August 2017

Thank you for your review Bill! We are so glad you enjoyed both Hank's tour and the Albany history exhibit. Our guided walking tours take place the 2nd Thursday and the 4th Friday each month through October.

Reviewed 13 July 2017 via mobile

My wife and I grew up and have lived most of our lives in New York. After 60 plus years, we finally visited the state capital. The best way to tour Albany is the Visitor's Center walking tour. They provide a small number of free...More

1  Thank Bob M
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 18 July 2017

Bob, Thank you so much for your review! We have self-guided walking tour brochures at our Visitors Center or the tour can be downloaded from albany.org Through October, we offer guided walking tours the 2nd Thursday and the 4th Friday of each month. $5 per...More

Reviewed 27 November 2016

When we came in they were 2 nice people at the visitor's center counter. Both were very helpful regarding information about the Capitol, and which way to get there from our hotel.

Thank Sharon_zz
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 28 November 2016

Sharon, thank you for your review! So very glad you found our staff helpful. We hope you enjoyed your stay in Albany and will visit again soon.

Reviewed 20 November 2016

Two sisters were extremely friendly and helpful. They were able to answer all of our questions. They provided useful information and materials for our trip. Gave some good suggestions.

Thank OldBridgeTraveler
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 23 November 2016

Thank you for your review! And so glad to hear we were able to provide valuable information for your trip. Hope to see you again in Albany soon.

Reviewed 15 October 2016

The greeter at the New York State Museum guided us to the Albany Visitors Center as a must-see. It is far more than a room with leaflets and information. Located in one of the oldest buildings in one of the oldest sections of Albany, it...More

1  Thank dianel103
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 17 October 2016

Diane, We are delighted that you enjoyed your visit to our Center, and that our staff provided you with valuable information! Thank you for your kind words and we hope to see you in Albany again in the near future.

Reviewed 9 October 2016

The ladies who were working there the day we stopped in were so helpful. They gave us many maps and lots of advice. There is also a very nice exhibit about the Erie Canal, famous politicians who had their roots in Albany politics and other...More

Thank Kay M
Kathy Q, Director of Operations at Albany Visitors Center, responded to this reviewResponded 11 October 2016

Kay, thank you for taking the time to write such a complimentary review. I'm delighted to hear you had such a positive experience in our Center and I hope you enjoyed touring Albany!

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