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Reel Cinemas

The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
+971 4 449 1925
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Review Highlights
Disappointing movie night at reel cinemas

A last minute resort lead us to book a movie in dubai mall reel cinemas as the movie we wanted to... read more

Reviewed 2 weeks ago
meisaml2016
,
Stockholm, Sweden
via mobile
Extreamly disappointing

Having very kindly been given two platinum reel movie passes by a friend I tried to book a movie... read more

Reviewed 11 November 2017
Carroll M
Read all 289 reviews
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Overview
  • Excellent58%
  • Very good28%
  • Average8%
  • Poor1%
  • Terrible5%
Travellers talk about
LOCATION
The Dubai Mall Upper Deck Rd | Off Exit 32, Sheikh Zayed Road, Dubai, United Arab Emirates
Downtown Dubai
CONTACT
Website
+971 4 449 1925
Write a ReviewReviews (289)
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1 - 10 of 261 reviews

Reviewed 2 weeks ago via mobile

A last minute resort lead us to book a movie in dubai mall reel cinemas as the movie we wanted to watch wasn’t available in other cinemas. Turns out they changed a lot of things since a few months back including the salons and the...More

Thank meisaml2016
Reviewed 11 November 2017

Having very kindly been given two platinum reel movie passes by a friend I tried to book a movie online but no movie passes were accepted for this booking option. We called the customer services and three times I explained my problem, each time he...More

1  Thank Carroll M
Emaar E, Director at Reel Cinemas, responded to this reviewResponded 4 weeks ago

Dear Carroll, Thank you for your feedback. We’re sorry to hear that you had a less than extraordinary experience and we’d love to try and change that! Please send us an email at EEmarketing@emaar.ae so that we can be sure your next experience exceeds expectations....More

Reviewed 18 October 2017

Reel Cinemas, whilst good in offering the usual standard cinema experience, their online system and apps are a nightmare. I was trying to book two tickets for their theatre in Dubai Mall online. Safari browser is apparently not supported. Their app is amazingly cheap in...More

1  Thank Heiko M
Reviewed 16 September 2017 via mobile

It has its own special lounge while waiting for your seats. Great comfortable recliners with blanket and pillows and great customer service and food delivered to your seat. Will definitely do again.

Thank Mohomad R
Reviewed 19 August 2017

The reclining chair and food served as you watch the movie do not warrant the cost of the Platinum Suites. The aircon is way too cold so you will need that blanket. They did not announce when the movie was due to start, despite saying...More

Thank MasafiOne
Reviewed 16 August 2017

One of our favourite past times, so to find us in the cinema should come as no surprise! We watched the Emoji Movie for Theo of course... It was in screen 22 - so you can imagine, just like the Dubai Mall, this is huge!...More

Thank shazza1507
Reviewed 5 August 2017 via mobile

Next time keep a person to guide the people We wasted almost 20 min searching for the stairs then which floor then how to go to the screen side and we entered inside the movie already started even no one showed us our seat Thank...More

Thank Etienne A
Reviewed 25 July 2017

for me, I think VOX Cinemas in City Centre Mirdif is the best, I feel so comfortable there no traffic, tickets easily taken and the popcorn and drinks is so fresh. Also the screens is just very clear and high quality.

Thank salmahayikk555
Reviewed 20 July 2017

As the title says, no cinema in the UK and Europe even come close to the quality and service in the reel cinema in the Dubai Mall. Firstly it is like a little take away restaurant, chicken strips, potato wedges, hot and fresh caramel popcorn,...More

Thank Danny W
Reviewed 11 July 2017 via mobile

We tried once the platinum experience and since then we never came back to the normal experience. The best thing is the waiter service, if you are thirsty or hungry during the movie you can press the button and a waiter will go to serve...More

Thank Montsecratch
Nearby
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa,
the world’s tallest building. It towers over the city
and resides in the prestigious Downtown development.
Once an old army base, Downtown is now the jewel in
Dubai’s crown, a beautiful residential and leisure
area housing not only the world’s tallest building,
but the world’s largest fountains and mall. Wide
marble sidewalks are perfect for strolling, with
...More
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Questions & Answers
nmagdy79
5 April 2017|
AnswerShow all 7 answers
Response from Hannah F | Reviewed this property |
I don't think so. But you can buy plenty of snacks inside.
0
Votes
Nazima A
16 December 2016|
AnswerShow all 4 answers
Response from Steven W | Reviewed this property |
Sorry, I do not remember. I only remember that it was not unusually expensive that I would notice. You buy the ticket with the popcorn, etc ... so they were all combined.
0
Votes
Nazima A
16 December 2016|
Answer
Response from Sajid R | Reviewed this property |
I think, prices start from 20AED. I paid 60AED per ticket for 3Dmovie in September. It included 3D glasses as well.
0
Votes