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This is the 4th time I visit the park and still amazed by the rides. All rides were open regardless the pandemic, however there were a good disinfection process all the time
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Date of experience: January 2021
Helpful
Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded yesterday
Dear Hagrass191, Thank you very much for taking the time to share your experience on TripAdvisor. It is always a great pleasure to read feedback such as yours and we are thrilled to hear that you enjoyed every visit to Aquaventure Waterpark. We hope to see you again soon. Best regards, Aquaventure Management Team
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I’m sorry now but value for money this is not the place. I’ve worked and been in lots of countries and several water parks and this place is over priced. We wanted to bring our daughter (8) there as she had seen it from the Palm Fountain the evening before and it was 960 dirhams just to get in,everything after that was on top so it is not a cheap day. On entry my Partner had a bottle of water in her bag and was refused entry until she disposed of it , it was obvious their aim was to drain your pocket. Even do the numbers were down due to tourism and the queues were non existence we still only managed to find a place to sit on the Beach , had the place been busy i would have been very annoyed. i felt like i should have gone to JBR or Lamir beach’s which are free. The car park was a mile away so shuttle busses were available. It was funny, in the queue there was social distance stickers on the ground and security watching that you were abiding by the rules however in the bus from the car park it was a sardine show. However I will say it is a very safe place for Children , there was life guards everywhere. I will not be returning to this place , …
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Date of experience: January 2021
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We vitiated during Dec 2020, Masks have to be warn and some slides closed due to covid. We actually went as two adults, we had fun but we were somewhat let down by the facilities, the food and the slides.Ask your hotel for discounted tickets.
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Date of experience: December 2020
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Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded 4 days ago
Dear KORdays, Thank you for taking the time to review your visit to Atlantis Aquaventure. We are pleased to hear that you had fun despite of the shortcomings you have experienced. Needless to say, we are disappointed when a guest is less than 100% satisfied as we are working hard to guarantee every guest's visit the very best service and customer experience. Once again, thank you for the valuable feedback. We hope to still welcome you again in the future. Best regards, Aquaventure Management Team
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I was there months back, in the acquapark, with a friend, to enjoy the sunny day, and play the games, it was so much fun. Time passed so quick and we had a great time. Highly recommended
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Date of experience: February 2020
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Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded 4 days ago
Dear danielemazzola1991, Thank you for taking the time to write us a TripAdvisor review. We are so pleased to hear that your day out at Atlantis Aquaventure exceeded expectations and that our efforts to provide the very best experience at every opportunity was well received in this instance. Thank you and we look forward to welcoming you again soon. Best regards, Aquaventure Management Team
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I visited this park when it first opened back in 2009 it was amazing back then. However now in 2021, it feels like its stuck in time. No major upgrades, very basic limited # of rides, untrained rude staff always ready to bother or nag you about something trivial, the Surf's Up Wave Rider is a joke (compared to one at Yas and WW). No value of money. We purchased meals with our day passes, the food portions were tiny and food was literally disgusting. The fried chicken smelled like raw fish but the staff refused to acknowledge it or replace it. With other big water parks in UAE I would suggest visit the other two. Waste of money and time, could have better spent elsewhere. …
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Date of experience: January 2021
Helpful
Response from AquaventureFeedback, Manager at Atlantis Aquaventure Waterpark
Responded 4 days ago
Dear Nabil C, Thank you for taking the time to share your thoughts with us on your recent experience at Atlantis Aquaventure. We are disappointed to hear that it did not live up to your expectations. Firstly, our sincere apologies that you had an unpleasant encounters with our staff and the food served. We have shared these comments to the team to ensure we address these accordingly. Further, we are sorry that you find the waterpark somewhat stuck in time. However, Aquaventure is currently expanding with a new 34-meter tall tower opening soon. Once our expansion is complete, we will proudly be the biggest waterpark in the world with the addition of 12 new slides and attractions. And we hope you would give Aquaventure another visit. Once again, thank you for your valuable feedback. Best regards, Aquaventure Management Team
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