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Estheva Spa

328 North Bridge Road Raffles Shopping Arcade # 01 30 31 | (You may enter the hotel via level 3 of Marina Square), Singapore 039594, Singapore
+65 6266 6833
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Review Highlights
Really great facial, and enjoyable experience

Visited on the weekend after receiving a gift voucher for my birthday and am very surprised to see... read more

Reviewed 7 August 2017
EG88
,
Melbourne, Australia
Disappointing and awful customer service

Took EIGHT months to arrange an appointment for a couples' massage with them. We received a... read more

Reviewed 19 July 2017
sabby04
,
Singapore, Singapore
Read all 11 reviews
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Inspired by the natural thermal spas in Southern Italy, ESTHEVA continues the ancient art of enhancing beauty and wellness in a relaxing and luxurious spa environment. We are idyllically located by The Lawn of Singapore's famous Raffles Hotel, a unique oasis of tranquility in the Heritage and bustling Central Business District [and yet a stone throw away from Singapore F1 Grand Prix Circuit]. ESTHEVA has long garnered a reputation over the years for being a top luxury day spa in Singapore for well-heeled tourists, expatriates, famous celebrities and the local community. It has also been prominently featured as a famous Singapore tourist attraction by the Singapore Tourism Board and in various prestigious overseas spa magazines, the only Singapore spa listed and featured in Conde Nast Traveller's list of Asia's Best City Spas to visit in 2011, and the only day spa to win Singapore's Top Luxury Day Spa Award from 2006 to 2014 in The Best of Singapore as voted by readers and editors of Singapore Tatler.
  • Excellent18%
  • Very good18%
  • Average18%
  • Poor18%
  • Terrible28%
7 Aug 2017
“Really great facial, and enjoyable experience”
18 Jul 2017
“Disappointing and awful customer service”
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Hours Today: 10:00 - 22:00
LOCATION
328 North Bridge Road Raffles Shopping Arcade # 01 30 31 | (You may enter the hotel via level 3 of Marina Square), Singapore 039594, Singapore
CONTACT
+65 6266 6833
Write a ReviewReviews (11)
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1 - 10 of 11 reviews

Reviewed 7 August 2017

Visited on the weekend after receiving a gift voucher for my birthday and am very surprised to see the reviews below than are less than favourable. I called on the Tuesday before to make a booking and had no issues in obtaining my requested time...More

Thank EG88
ESTHEVA, Manager at Estheva Spa, responded to this reviewResponded 17 August 2017

Thank you for the lovely and constructive feedback. It was heartening for us to know that you enjoyed your time with us and we are very happy to hear that our facial exceeded your expectations. Your feedback on areas of improvement is equally important to...More

Reviewed 19 July 2017

Took EIGHT months to arrange an appointment for a couples' massage with them. We received a voucher as a gift for the treatment in November, soon after which the spa began the process of moving from Raffles Hotel to Marina Mandarin. However, the spa kept...More

Thank sabby04
Reviewed 29 June 2017 via mobile

I found Estheva Spa on the internet and selected it, for its promise of "best", "luxurious" spa experience. I appreciated the courtesy extended by the staff and attempts to please. However, for the price charged, the service was far from refined....in fact, clumsy. The massage...More

1  Thank Chrisgan
ESTHEVA, Manager at Estheva Spa, responded to this reviewResponded 15 July 2017

Dear Chrisgan, Thank you very much for your feedback. We are very sorry and disappointed to hear that your experience fell short of your expectations. We always strive for every customer to leave with a positive memorable experience and most importantly to feel rejuvenated. It...More

Reviewed 22 June 2017

I have been going to this spa for more than 10 years. What I like about it is the safe environment provided for its customers. There are no pushy sales staff asking you to spend more money after each visit. A hot welcome drink and...More

Thank Andrea T
Reviewed 20 December 2016

Had a massage there recently and it was a horrible experience. The masseuse was very rough and caused a lot of pain, even after mentioning that it wasn't terribly pleasant, she didn't seem able to change her style. The person I went with who also...More

Thank Quemaduras
Reviewed 30 October 2016

I got a gift coupon from my lovely girlfriends for a prenatal massage at what was supposed to be one of the best places to get one in Singapore. I called the day before for my appointment and after changing the time three times, got...More

Thank Nagalakshmi V
Reviewed 20 August 2014 via mobile

I went to this spa with my colleuge as I've seen in the internet that it's a luxury and award winning spa. I know it's pricy but I thought it's worth paying for. But to my disappointment, it did not meet the standard to charge...More

5  Thank Sherlyn Q
ESTHEVA, Manager at Estheva Spa, responded to this reviewResponded 29 August 2014

Dear Customer, Thank you for taking the time to give us your feedback on your recent experience at our Spa. We apologise that our services did not meet your high expectations of us. However, for readers to gain a fair perspective, we would like to...More

Reviewed 19 June 2014

I have been a regular customer of Estheva for 17 years. I love the consistent cleanliness, the neatness, cosiness, soft soothing music & aromatic scent that characterize the place. Not lesser is the honest & value-for-money service provided & the quality of products used. It...More

Review collected in partnership with this attraction
1  Thank cwl0104
Reviewed 14 June 2014

I am a regular customer of Estheva and I have generally been pleased with the quality of service. Unlike the other spas I have been to (and they are reputable ones with recognizable branding), there has never been hard selling by the spa manager or...More

Review collected in partnership with this attraction
1  Thank SGPMrsBaptist
Reviewed 29 April 2014

My partner and I booked the signature body massage at Estheva Spa at Raffles Hotel. The spa session did not meet our expectations of a top-end luxury spa at all. - Therapist did not ask whether the pressure was appropriate during the massage - Massage...More

6  Thank Stardust25
ESTHEVA, General Manager at Estheva Spa, responded to this reviewResponded 13 May 2014

Dear Customer, Thank you for taking time to give us your valuable feedback. We value the honest opinions of our customers and we sincerely apologize that we did not meet your expectations. We will remind our therapists to take extra care to ensure that they...More

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