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About Emperor Cruises
Emperor Cruises Offers Private Day Cruise and Luxury Limousine Services from Hanoi to Bai Tu Long Bay.
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Emperor Cruises
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Jonathan M wrote a review Jan 2020
Moncton, Canada8 contributions3 helpful votes
We spent two days celebrating our honeymoon with Emperor Cruises. It was beyond incredible! Highlight of our trip for sure. The rooms are exactly as seen in the photos, super clean and friendly staff. Hannah and Sun especially made the stay very personal and special. They helped with any questions, helped us with our itinerary after leaving the cruise, and we're there to fulfil any request we had during our stay. Wind was also ready to take pictures of us whenever we wanted!! Loved the staff. Highly recommend!!
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Date of experience: February 2019
3 Helpful votes
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Response from JOHN P, General Manager at Emperor Cruises
Responded 29 Jan 2020
Good morning from Bai Tu Long Bay! On behalf of the Emperor whole team, I would like to thank you for your kind remarks as above. What a wonderful time to hear you had an amazing honeymoon with Emperor Cruises. It’s people like you who make our special effort worthwhile. Our team really appreciates your compliments. Cruising is all about places, experiences, and memories, your review is a great motivation for us to continue to deliver and further enhance the personalized services to ensure that our guests will enjoy every single moment with us. We are going to work our best to upgrade Emperor becoming an outstanding service and luxury cruise. It’s such a pleasure with us when you have really enjoyed your cruise experience. If you have friends or relatives who want to cruise with us, I do appreciate your recommendations. A luxury standard of service is at the heart of the Emperor Experience (1 night) and Hideaway (2 nights), delivered by the most highly awarded staff at sea. Thank you again for your kind words and we look forward to welcoming you and your family aboard again in Ha Long Bay, Nha Trang Bay or Cat Ba Archipelago.
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Charmaine wrote a review Dec 2019
8 contributions14 helpful votes
Nice and comfortable boat with lovely paintings, great food and staff always ready to cater to all our unique requests. On board massage was also very good. Special praise for Ahn (or Ann?), Hannah and Chris whom we mostly saw for their great attitude and service from the heart. Highly recommended.
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Date of experience: December 2019
4 Helpful votes
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Response from JOHN P, General Manager at Emperor Cruises
Responded 2 Jan 2020
Good morning from Emperor Cruises! I’m delighted you found that your booking on our cruise was the right decision. I believe you and your family had such a good time. We trust you will all enjoy the rest of your travels here just as much! Thanks again for the feedback and for choosing Emperor Cruises. Regards,
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Dr Faisal Alnaser wrote a review Oct 2019
Manama, Bahrain29 contributions44 helpful votes
This was a great two days cruise. The ship was beautiful and the rooms were very well decorated and full of amenities. The food was great in relation to quantity and quality. I and my wife had restriction about and would eat only halal meal. We informed the staff and they did their best to offer us suitable food. The staff were very cooperative, cheerful and friendly. We dealt directly with Ana, Candy and Hanna who were just great. The cruise was relaxing and the scenery was extraordinary. TI highly recommend this is cruise .
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Date of experience: October 2019
3 Helpful votes
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Response from JOHN P, General Manager at Emperor Cruises
Responded 25 Oct 2019
Good morning from Bai Tu Long Bay! On behalf of the Emperor whole team, I would like to thank you for your kind remarks as above. What a wonderful time to hear you had an amazing time with Emperor Cruises. It’s people like you who make our special effort worthwhile. Our team especially Ân, Candy and Hanna really appreciate your compliments. Cruising is all about places, experiences, and memories, your review is a great motivation for us to continue to deliver and further enhance the personalized services to ensure that our guests will enjoy every single moment with us. We are going to work our best to upgrade Emperor becoming an outstanding service and luxury cruise. It’s such a pleasure with us when you have really enjoyed your cruise experience. If you have friends or relatives who want to cruise with us, I do appreciate your recommendations. A luxury standard of service is at the heart of the Emperor Experience (1 night) and Hideaway (2 nights), delivered by the most highly awarded staff at sea. Thank you again for your kind words and we look forward to welcoming you and your family aboard again in Ha Long Bay, Nha Trang Bay or Cat Ba Archipelago.
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Susubapcai wrote a review Sep 2019
5 contributions3 helpful votes
3 days 2 night journey with Emperor Cruises is something truly unforgettable for us. The ship is a big plus going around Bai Tu Long Bay in style! It’s like going back to the past with story of Vietnamese last king. Truly luxury experience and I’m more than happy to sail with my finance. Fabulous time.
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Date of experience: September 2019
2 Helpful votes
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Response from JOHN P, General Manager at Emperor Cruises
Responded 15 Sep 2019
Dear our lovely customer, What a pleasant sight to read such nice comments regarding your recent stay on Emperor Cruises – the first five star and artful cruise in Bai Tu Long Bay. We love reading such reviews which represent our guest's enjoyment, the comfortable room, and the friendly service. Our team is extremely happy to read such compliments from you. We will definitely review and work with our team for long term strategy to bring our service to reach top quality in Viet Nam. Thank you for sharing your feedback. My team and I hope to warmly welcome you back to the cruise for a more satisfactory experience.
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Bích N wrote a review Aug 2019
17 contributions6 helpful votes
The cruise is sublime, with loads of beautiful objet d'art and huge huge room. We chose to stay 2 nights and it worths every dollar! We would like to thank you the team to bring us lovely time in Vietnam. Truly amazing 👍👍👍
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Date of experience: September 2019
1 Helpful vote
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Response from JOHN P, General Manager at Emperor Cruises
Responded 2 Sep 2019
Dear our amazing customer, We would like to sincerely thank you for your feedback especially your compliment on every detail of our “simply outstanding cruise” and staff service. Your feedback will be served as our motivation to continue with our pursuit for excellence and top luxury product in Vietnam. My team hopes to warmly welcome you back to the hotel for a more satisfactory experience. Yours Sincerely
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