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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi 100000, Vietnam
Name/address in local language
Phone Number:
+84 4 3718 5750
08:00 - 20:00
Closed now
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Mon - Fri 08:00 - 20:00
Sat 08:00 - 18:00

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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Book In Advance
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Day Trip to Bac Son Valley from Hanoi
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Overnight Bac Son Valley Tour

TripAdvisor Reviewer Highlights

Read all 262 reviews
Visitor rating
  • 237
  • 8
    Very good
  • 1
  • 0
  • 1
Fantastic Service!

From my first email interaction, Liliana was EXTREMELY helpful. She arranged our visa on arrival (fast track!), as well as a day trip to Ninh Binh. Her communication was beyond... read more

Reviewed yesterday
New York City, New York
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262 Reviews from our TripAdvisor Community

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Showing 247: English reviews
New York City, New York
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed yesterday NEW

From my first email interaction, Liliana was EXTREMELY helpful. She arranged our visa on arrival (fast track!), as well as a day trip to Ninh Binh. Her communication was beyond kind, and always so fast and attentive. She even met us at our hotel to welcome us to Vietnam with a gift! Thank you, Liliana!!

Thank ShopGirl11_10
Thornhill, Canada
Level Contributor
6 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

First about us. 2 couples travelling to celebrate the guys 60th birthdays. I first contacted Custom about a year prior to our trip date, giving Minh Ninh a very rough description of what we were thinking of doing. Minh replied with some suggestions. I spoke with friends who had been to Vietnam and sent MInh potential revisions to the plan.... More 

1 Thank Jack S
Toronto, Canada
1 review
Reviewed 1 week ago

Minh and her crew at CVT were absolutely top-notch. From our initial contact, to the final execution, not a single detail was overlooked. Minh made sure that everything ran smoothly and we had the vacation of our dreams. The guides were amazing, the itinerary was perfect, and we couldn't rave more about how terrific our trip was. I would highly... More 

Thank giselle256
Level Contributor
3 reviews
Reviewed 2 weeks ago

I arranged my visit in Vietnam through Custom Vietnam Travel, best decision ever, their rates were brilliant, the hotels booked awesome and Minh Ninh came to meet us, was available on watsap all the time, assisted us with train tickets(from Vietnam to China - my idea, but not very comfortable, so I suggest if you do go this way,fly rather)... More 

Thank katjie16
1 review
Reviewed 2 weeks ago

great service, best staff and wonderful memories! motorcycle tour from HCMC to Hanoi, good guides with good understanding of roads, providing good service along the way, stay in good hotels.

Thank darina r
Level Contributor
52 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago via mobile

My wife, 9-month daughter and I used Custom Vietnam Travel (CVT) to help arrange a 22-day private tour of Vietnam that started in Saigon and ended in northern Vietnam (Hanoi, Sapa and Ha Long Bay). Our trip was perfect-all of our guides/drivers were flexible and understanding when we needed to skip an event or change plans/times because of our daughter... More 

Thank B B
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We were picked up promptly from our hotel by our friendly guide, Hung, who spoke great English. We are a family of 5 and had the air conditioned bus all to ourselves for the duration of the journey to Ninh Binh. My mother had a bad back and both the driver and Hung made sure she was okay every step... More 

Thank sjpp
Melbourne, Australia
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

We had a fantastic 3 weeks in Vietnam thanks to Susan. She is amazing! From the very first email we had fast replies and nothing was too much trouble. We only changed a couple of things on the suggested itinerary. It was so easy and stress free. The cars were never even a minute late and our guides were knowledgeable... More 

1 Thank DoonaB59
Ruesselsheim, Germany
1 review
Reviewed 4 weeks ago

We recently did a trip to the south of Vietnam and were pleasantly surprised by the punctual and reliable and knowledgeble service of Liliana Pham and the whole team at Custom Vietnam Travel Day Tours. From the welcoming at the airport to the choice of hotel in Ho-Chi-Minh-City to the sampan-tour on the Mekong river to the choice of hotel... More 

Thank bkc899
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear bkc899, Thank you for spending your time to write the review about your recent South Vietnam trip. Your supportive compliments are so much appreciated. I am very pleased to learn that you did enjoyed Liliana's job in consulting and arranging the trip for you and your family. I have shared your review to her and the tour guides. All... More 

Sydney, Australia
Level Contributor
4 reviews
Reviewed 4 weeks ago

I spent a week in north Vietnam, traveling with my two sons (11 and 16). Custom Travel helped organise the whole itinerary, taking the hassle out of the process and making good suggestions based on practical experience, without ever making me feel like I was losing control. Based in Vietnam, their advice was useful and their pricing was very reasonable.... More 

Thank MGCambrai
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear MGCambrai, Thank you very much for the awesome review. The recent trip you did with us really offered you what Vietnam has to offer. As it was a custom tour, it is great for us (our team) to personally serve you along the way with our flexibility. We are so glad to know that you and your sons had... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?