We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Hertz - Maui

I have been using Hertz Rent-a-Car for decades - and have a Platinum Member for many years. So I... read more

Reviewed 5 days ago
New England
Appalling. Go elsewhere.

We had booked and paid in advance for a medium range vehicle. I don't really know where to start... read more

Reviewed 9 September 2017
via mobile
Read all 119 reviews
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent68%
  • Very good10%
  • Average3%
  • Poor5%
  • Terrible14%
Travellers talk about
Maui, Maui, HI
+1 808-893-5200
Write a Review
Reviews (119)
Traveller rating
Traveller type
Time of year

1 - 10 of 113 reviews

Reviewed 5 days ago

I have been using Hertz Rent-a-Car for decades - and have a Platinum Member for many years. So I have been spoiled with good customer service - until I landed in Maui. First the car pick-up process was long and tiring -including an over crowded...More

Thank riny
Reviewed 9 September 2017 via mobile

We had booked and paid in advance for a medium range vehicle. I don't really know where to start. Overcrowded bus to pick up location. Hour long queue. Finally got to a car to find someone else getting in with identical paperwork to ours. They...More

Thank mariannem540
Reviewed 3 June 2017 via mobile

I don't know what all the bad press about Hertz is for; being a Hertz #1 Club Gold member, I was emailed early in the morning of the make, model and stall number for my car and upon arriving from Lihue, I, and my family...More

Thank Michael V
Reviewed 9 April 2017 via mobile

Wow, I have never had an experience like this. Hertz has special lines for gold members, classic members, and for those booking through pleasant Hawaiian holidays. There are well over 30 people in the general line. There is an agent for each of these special...More

Thank thriftytravels250
Reviewed 15 March 2017 via mobile

Hertz rental cars is horrible!!!! Huge lines, two employees and all the kiosks not working. There are a lot of choices and my advice would be to choose any other rental franchise in the island.

2  Thank KOlsenFrank
Reviewed 10 February 2017 via mobile

We were blessed with perfect weather today and our pilot, Captain Kirk, was certainly the right person to escort us newbies (except 2). He paid attention to each of us and made our trip truly wonderful experience. We highly recommend this !

Thank fun2rv
Reviewed 19 December 2016

A great visit to Maui included a boat tour with the Whale Society to see the whales frolic in the channel between Maui and Lania Island. Mother and baby swimming, breaching together. Loads of escort whales to protect the pod. This occurs mid-February to mid-March....More

1  Thank JohnnyAppleseed2015
Reviewed 6 December 2016

I was born and raised on the island of Oahu in Honolulu where everything is laid out really easy and accessible. I grew up taking the bus and not really driving around Oahu. Maui holds a special place in my heart cause sometimes you just...More

1  Thank 1akamai
Reviewed 23 November 2016

We've been island hopping here for over 10 years. The only bad thing about the trip is Hawaiian Airlines. We had a steward from hell. He obviously hates his job. We are not complainers but he was so rude to us as well as others...More

Thank misspeanut5722
Reviewed 12 September 2016 via mobile

My wife made a reservation through their online site. When we got their they could not find the reservation. Luckily I brought a printed copy. The person had to check with a manger to confirm it was legitimate. Then they gave us a full car...More

Thank Capt travel w
Nearby Restaurants
Ululani's Hawaiian Shave Ice
3,186 reviews
.10 km away
Lahaina Grill
3,069 reviews
.08 km away
LahainaLuna Cafe
429 reviews
.11 km away
Sale Pepe
468 reviews
.15 km away
Nearby Attractions
Kush Fine Art
65 reviews
.04 km away
Wo Hing Temple Museum
109 reviews
.10 km away
Lahaina Printsellers
17 reviews
.15 km away
Harte International Galleries
13 reviews
.07 km away
Questions & Answers
Get quick answers from Maui staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines