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Polynesian Adventure Tours

Island of Hawaii, HI 96740
+1 808-833-3000
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Big Island Hawaii Volcano Adventure
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Oahu Day Trip to Pearl Harbor from the Big Island
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  • Excellent38%
  • Very good20%
  • Average12%
  • Poor16%
  • Terrible14%
Travellers talk about
Island of Hawaii, HI 96740
+1 808-833-3000
Write a ReviewReviews (49)
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1 - 10 of 47 reviews

Reviewed 1 week ago

Okay, the description could have been better. But had I known what was going to be delivered we probably would not have done this tour. We wanted to see the volcano in depth and we were expecting a 8 - 9 hour day, but when...More

Thank Phoenixroby
Reviewed 4 weeks ago via mobile

We absolutely LOVED our tour. The driving-to-stops ratio was great. Longest length of driving time (in one sitting) was an hour. There were a ton of stops, all very enjoyable. The Thurston lava tube, waterfall and volcano viewing completely make the tour "worth it." However...More

Thank Maggie J
Reviewed 27 October 2017 via mobile

Polynesian "adventure" tours is it? There was nothing adventurous about it. We sat on a bus for 8hrs of it. Clearly you arent listening to your customers otherwise I would not also be complaining about the time spent at a Macadamia farm and Orchid shop....More

Thank Leah C
KainaluK, Manager at Polynesian Adventure Tours, responded to this reviewResponded 4 weeks ago

Aloha, Thank you for taking the time to write a review and provide feedback. We apologize for the inconvenience caused by the cancellation of your Blue Helicopter tour portion of the tour. Safety is a top priority for folks over at Blue Hawaiian Helicopters and...More

Reviewed 13 September 2017 via mobile

We did the full Island tour. It lasted about 12 hours but gave us a chance to see the diverse landscapes the Island had to offer. We started our day at the coffee plantation. I recommend taking the time to open the oyster to get...More

Thank Tonya M
Reviewed 22 August 2017

The Big Island Grand Circle Island & Volcano Tour 8/9/17 - Positives: The tour circles the entire island giving an overview of TBI’s varying microclimates & beautiful scenery. Lunch stop at Volcano House provided great views of smoking Kilauea crater in the distance (altho it...More

Thank Cattail
KainaluK, Manager at Polynesian Adventure Tours, responded to this reviewResponded 31 August 2017

Aloha, We truly regret that the tour did not exceed your expectations. The description you provided of our driver is in direct contrast with the high standards we have for them. This is unusually rare as we get many compliments about how knowledgeable and helpful...More

Reviewed 21 July 2017 via mobile

Our driver Hugh was a self obsessed know it all, with a highly inaccurate list of facts about the island he lives on. We signed up to do a volcano tour and spent half of our tour going to flower farms, nut farms, a waterfall,...More

Thank Andrew S
KainaluK, Manager at Polynesian Adventure Tours, responded to this reviewResponded 24 July 2017

Aloha Andrew, Your description about our tour bus driver is in direct contrast with our company standards. Our drivers are usually very passionate about sharing the beauty of Hawaii and all it has to offer. This is a very rare case that you described. I...More

Reviewed 20 July 2017 via mobile

We thought we were going on a volcano trip for the day but ended up wasting time going to see orchid farms, macadamia farms, a waterfall etc whilst waiting for those who had booked on volcano helicopter tours to finish. After leaving the hotel at...More

Thank emma S
KainaluK, Manager at Polynesian Adventure Tours, responded to this reviewResponded 24 July 2017

Aloha Emma, We truly regret that the tour did not meet your expectations. We do not guarantee our guests that they will see lava as it is unpredictable to tell when lava will be flowing. I have shared your feedback with our station manager and...More

Reviewed 15 April 2017 via mobile

We did the circle island tour and we're very happy with it. It's a long day, but you see a lot! Be prepared for it to be 12 to 13 hours long. We had Sal who told us facts about the island and personal stories...More

Thank outoftown85
Reviewed 5 April 2017

My boyfriend and I were very pleased by our Polynesian Adventure Tour on the Big Island. Leroy was our driver. As other reviewers have mentioned, drivers can make or break the experience, and Leroy truly made our experience wonderful. He was engaging, polite, and friendly....More

Thank jeffa7267
Reviewed 7 February 2017 via mobile

Second broken down bus on two tours with Grey Line Polynesian Adventures. Once on Maui to Haleakala on February 5 and once on Hawaii en route to Hawaii National Park on February 7. Both trips were excursions from Norwegian Cruise Lines. Apparently the level of...More

Thank MHF100
KainaluK, General Manager at Polynesian Adventure Tours, responded to this reviewResponded 9 February 2017

Aloha, Thank you for sharing your tour experience. Our vehicles undergo regular scheduled maintenance and our main goal is to provide guests with a safe and comfortable experience. We apologize for the unusual circumstances on your tours. Mahalo!

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