AquaCity Poprad
AquaCity Poprad
3.5
10:00 - 20:00
Monday
11:00 - 20:00
Tuesday
10:00 - 20:00
Wednesday
10:00 - 20:00
Thursday
10:00 - 20:00
Friday
10:00 - 20:00
Saturday
10:00 - 20:00
Sunday
10:00 - 20:00
About
AquaCity Poprad Resort in High Tatras, Slovakia - geothermal aquapark, comfortable hotels, wellness & spa, cryocentre, restaurants & conference facilities. Hotels Mountain View, Seasons, Riverside, Accomodation, Restaurant, Bar, Cafe & Wine, Aquapark, Wellness & Spa, Cryotherapy, Fitness & Spinning, Football Training Centre More information about our resort, hotel and special offers: aquacity.sk
Duration: More than 3 hours
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3.5
771 reviews
Excellent
260
Very good
196
Average
158
Poor
78
Terrible
79

Martin M
1 contribution
Dec 2023 • Family
Massive disappointment! Would not recommend to anyone after our poor experience today finished with a manager shouting at us. After our arrival, we were let down by the facilities being worn out and dirty and our experience only got worse from there. The main food court smelled of cigarette smoke as a smoking area was right next to it. We queued for food for over 50 minutes with only 1 out of 2 tills being used, to only learn that we were not able to purchase anything as the till broke. After leaving the cafe hungry, we passed an additional bar which we noticed was selling pancakes. Our disappointment continued there as we ordered 2 Nutella pancakes and had to wait again for more than 40 minutes to finally get them. There were two girls, who were lovely and trying their best to deal with the demand but seemed a little unsure and overwhelmed. The place was clearly poorly managed as they were running low on ingredients, struggling with serving customers, preparing food and drinks, and cleaning the area all at the same time. This is when we first encountered the manager. He came over and asked the staff if everything’s going well, when it was quite obvious they were struggling. After a quick check, he left providing no immediate support to the staff. When leaving the facilities, we mentioned some of the issues we experienced and were advised to speak with the manager. The manager was extremely rude, offensive, and unhelpful after we tried to share with him some of the issues we experienced. I say tried because he was constantly interrupting us, raising his voice and defending the poor service we received, whilst being offered no explanation nor an apology. There’s a plenty of SPA facilities in the region and would recommend most of them over this place! Please avoid if you don’t want your holiday or trip to be ruined.
Written 2 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Zuno82
Watford, UK2 contributions
Aug 2023 • Family
We visited Aqua City as family up to 10 people regularly because this is the only place under High Tatras of it's kind. We go since it was opened so for some 15 years or more. The service is gradually degrading but what we experienced last time was out of this world. For the first time I lost the chip from my arm. The staff asked me to pay 85 Euros accusing me of deliberately loosing the chip so I did not have pay for food and drink that I could have consumed. I refused to pay because that was not true and also I lost the chip on the water slides where it clearly did not with withstand the increased physical forces. The staff called the manager who told me that I can not put the device on my hand properly, that their chips would have never fallen off of anyones hand. He told me that we have broken a contract with AquaCity and that we have to leave. Insane.
Written 24 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angeelika
3 contributions
Jul 2023 • Family
Very expensive for such uncomfortable structure. Pictures are better than real life experience. Lot of people, little to do and the price dont include even saunas.
Written 7 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adam
2 contributions
Feb 2023 • Couples
Very bad organized place. Arrest architect to lifetime. One time entry to wellness only. You can’t entry again - stupid. No towels to sauna. Stupid peoples entry to steam saunas no naked. Not very clean place and much more wierd things…. Never more!
Written 17 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Zuzana123
Hastings, UK8 contributions
Aug 2022 • Family
Pre booked whole day ticket day in advance for one adult and one child on discount website. Great saving. Easy entry from car park side. Security guards very friendly and helpful there and on exit gates. My 11 year old son had a blast while I was sunbathing. No issues except * food * we ordered chicken strips and fried cheese with chips. Chips ok, but I think they make chicken and cheese from frozen box from Aldi or something ,disgusting. Don’t know why they don’t make it usual Slovakian way. Price is same as other restaurants around if not more expensive but quality minimum. Drinks pancakes ice creams no problem. Cashless system which is great then paying on exit with wristbands. Staff at main gate very rude. Paid on exit, said thank you and bye twice, as thought she misheard me lol and she just ignored me while yelling Neeeext* ….maybe they need some training in customer service and if they want a return visitors not just one offs.
Written 31 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Zanda
Latvia1 contribution
Jul 2022 • Family
We payed for aqua&wellness-nobody at cash told us before that we can’t go to wellness zone with child under 13 years old. Probably we could read that before on all papers full of rules, but thought that we can save time on reading that, and all necessary information cash worker need to give us,if she sees that we are with small (2 years old) child. After workers just say that we can leave child to kids zone, where they will be watched-no trust for that and not for all that’s applicable. When we asked why nobody told this when we bought tickets, answer was that we didn’t asked! 😳 So be sure before that you ask all questions. So we spend + 20€ for wellness, we didn’t use that and nobody return us money. Workers was not polite, when we waited for manager they spoke in slovakian about situation and said not nice things about foreigners who are coming there (they didn’t know that I can understand slovak language ). Maybe you should write that Aqua Poprad is just for Slovakian people if you have problems with foreigners.
There is lot of corridors and walking from one side to other. Pools are good for kids over 120cm. For smaller ones they are too deep and not activities for them. Only one not so deep outside kids pool and it was dirty and with bad floor condition.
Also other places where dirty!

Good luck for people who work there.
Not coming again and not suggesting someone.
There are better places in Slovakia.
Written 30 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MissS
london562 contributions
Jun 2022 • Couples
Getting in was a nightmare as hotel guests from the Aqua city riverside. Staff extremely rude on the gates.

Disappointing place, couldn’t hire towels and not available from the hotel.

Very busy and no where to sit.

Needed a good clean.
Written 26 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tanjim
Bangladesh1 contribution
Jan 2022
AquaCity Poprad Resort in High Tatras, Slovakia - geothermal aquapark, comfortable hotels, wellness & spa, cryocentre, restaurants & conference facilities.
Written 23 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David P
2 contributions
Sept 2021 • Family
Very clean and tidy aqua park. Service was excellent. Specifically Michaela and Jane were outstanding, they’re positive attitudes and desire to make an individuals experience magnificent was most honoured.
Written 6 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mariusz87
Rzeszow, Poland29 contributions
Aug 2020
Interesting and fun place. The complex is large and offers a variety of swimming pools, slides and jacuzzis. Everyone will find something for himself.
For me, the best attraction is the sauna area - "Fire & Water" and each time I buy a more expensive ticket including this package. You have to remember that you can only enter there once, but you can be there as long as you like until it closes.
If someone buys an admission ticket for the whole day, it is actually worth being there as long as possible - I was 9 hours and and I have the impression that it is not enough :)

LASER SHOW - The show was nicely done technically and visually. But I didn't like the music repertoire. They were full of sorrow and overly sentimental love songs - they do not fit this place at all - a place full of joy, relax and fun.
In another city I saw a similar water spectacle with lasers, but the repertoire was much happier and more fun, such as "Smoth Criminal", where Michael Jackson performed his famous "Moon Walk".
Written 27 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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AQUACITY POPRAD: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about AquaCity Poprad

AquaCity Poprad is open:
  • Mon - Mon 11:00 - 20:00
  • Tue - Sun 10:00 - 20:00