Bratislava Tourist Board - Tourist Information Centre

Bratislava Tourist Board - Tourist Information Centre: Hours, Address, Bratislava Tourist Board - Tourist Information Centre Reviews: 4/5

Bratislava Tourist Board - Tourist Information Centre

Bratislava Tourist Board - Tourist Information Centre
4
09:00 - 18:00
Monday
09:00 - 18:00
Tuesday
09:00 - 18:00
Wednesday
09:00 - 18:00
Thursday
09:00 - 18:00
Friday
09:00 - 18:00
Saturday
09:00 - 18:00
Sunday
09:00 - 18:00
About
Bratislava Tourist Board Tourist Information Centre offers useful advice to help you make the most of your visit. Whether you need directions or find out what’s happening in the city or the region during your trip, our experienced team is here to help you. Come and pick up free maps and brochures, book sightseeing tours and accommodation, purchase the money-saving Bratislava CARD or buy a perfect local hand-made gift. We also arrange guided tours for groups, catering for any special requirements and needs. Now you can also enjoy free Wi-Fi on our premises. Whatever your reason for coming to Bratislava, make us your first stop!
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Tours and Tickets

The area
Address
Neighbourhood: Staré Mesto
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
1,160 within 5 kms
Attractions
269 within 10 kms

4.0
148 reviews
Excellent
72
Very good
40
Average
13
Poor
11
Terrible
12

791traveller
Zurrieq, Malta30 contributions
A Very Useful Info Office
Sep 2019
This is a very good tourist information office from were you can buy the Bratislava Card which includes public transport ticket and also free or discounted prices to attractions. All the office staff are very helpful and give you information about the city.
Written 26 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/Madam, Thank you very much for a positive feedback. We are happy you enjoyed your stay in the city and were satisfied with our services and our main product - the Bratislava CARD.
Written 15 May 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ena AR
Madrid, Spain1,144 contributions
Service to tourists needs improvement
Aug 2019 • Friends
This is what I saw August 4: Two young ladies behind the counter paying careful attention to their PC and not to visitors. It seems they were more interested in checking their mails, reading digital newspapers, etc instead of being ready to assist visitors. Only a third lady giving information and maps. People wandering around looking for brochures, maps etc on their own. This is not what I expect from a public tourist information centre. Please train your staff accordingly!
Written 12 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/Madam, Thank you very much for your feedback. We apologize for our unprofessionality. The employee should have definitely paid far more attention to you (and other visitors) and answered all your possible questions to help you to make the most of your visit to the city. We have reinstructed the staff to make sure it will not happen again.
Written 15 May 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rajalakshmi B
Tongwynlais, UK21 contributions
Terrible experience at visitor information centre, Bratislava train station
Jul 2019 • Family
After reaching Bratislava, first point of contact is visitor information centre. We reached from Prague by train. We visited the information centre at the bratislava central station and the two ladies at the counter were so rude and obnoxious. Made us wait for over 10 mins as both the ladies were serving one customer who was buying stuff. One lady could have served us but didn’t bother and made us feel unwelcome and did not even speak English! Why would you keep people who can’t even guide tourists?? First impression is the last impression and if you can not welcome visitors to your country with a smile it’s not worth visiting this place!!! Horrible experience and they were evidently racist as totally ignored us n busy selling stuff to local person who was kind enough to point us to different counter and these two ladies were rude they even shut the person up in the local language! Their body language and behaviour were the worst we have encountered in this part of Europe!!
Written 19 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir, I am afraid that the office you visited at Hlavná stanica Central Railway Station is the information centre of the Slovak Rail Company (Železničná spoločnosť Slovensko) that is not operated by us. Their employees sell various train tickets and inform on train timetables. They also sell souvenirs and the Bratislava CARD as our official contractual partner. Our TIC rents just one desk on the furthermost corner of this centre. It is visually marked as a tourist information centre by all possible means and so is separated from the rest of the desks at the first glance. Our TIC only provides information and do not sell any products. Furthermore, in our TIC, just one employee is always present and all our staff speaks several languages (min. 2) and, of course, fluent English is essential. Nevertheless, people still do confound them. As none of the ladies you mention belong to our staff, we cannot neither comment their behaviour in any way nor take any measures or precautions. Thank you for your understanding.
Written 31 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Janet H
Meopham, UK37 contributions
Invaluable Help
Jun 2019 • Couples
We went to the Tourist information booth near the Opera House. The young man there Lukas was incredibly informative about the town without his help we would probably not had visited as many places as we did. He was so helpful and friendly we felt we had made a friend in Bratislava .
Written 26 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Janet, Thank you very much for your positive feedback. We, and especially Lukas, are very happy that you enjoyed your stay in the city so much thanks to him and his advice.
Written 30 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

twelvedancer
Winter Garden, FL18 contributions
Good tourist office in train station
Jun 2019
This reviews the official Bratislava Tourist Office in the main train station. As you exit the train platform area, look to your left, for the "i" on the directional signs. Go down the hallway on the left and the tourist info office is immediately on the right. They have excellent city maps in English, and the staff is friendly, helpful and fluent in English. They gave directions to all the high points to see, and how to get there via the good tran system. It was a very hot day, and the tourist office had nice cool air conditioning.
Written 14 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Madam/Sir, Thank you very much for your positive feedback. We are happy you were satisfied with our services and staff there.
Written 31 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sammy
London, UK278 contributions
Tourist Information
May 2019 • Friends
A very interesting experience - we walked in, asked for some advice about the main sites to see in Bratislava. The response: “Here is a map. You can see on here.” Unfortunately, the lady behind the desk was not the greatest help! 🤦🏻‍♀️
Written 29 May 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Madam, Thank you very much for your feedback, despite being a negative one. We apologize for our unprofessionality. The employee should have definitely paid far more attention to you and answered all your possible questions to help you to make the most of your visit. We have instructed theall our staff clearly to make sure it will not happen again to anyone.
Written 31 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SEs
London, UK25,845 contributions
Info.
Feb 2019 • Friends
You must come here if you have time first. The service excellent. You can get maps and local information here.
Written 7 March 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Madam/Sir, Thank you very much for your positive feedback. We are happy you were satisfied with our services.
Written 31 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sara P
Washington DC, DC14 contributions
Amazing Customer Service!
Jan 2019 • Friends
I went to Bratislava with a group of friends to visit the Christmas markets and had a great time! It's a wonderful city to relax in and enjoy some yummy food. Unfortunately, during one evening in the market, my wallet was stolen. I figured I would never see it again and considered it a complete loss until I received an email from the Bratislava Tourist Board two weeks later! They said they found my wallet and even mailed it back to me in Spain! I am so grateful for their generosity and dedication to serving tourists!
Written 31 January 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Madam/Sir, Thank you very much for your positive feedback. You are more than welcome. We are very happy that we could help you to find your wallet and that it finally got safely to you. We always try to do our best to help anyone coming to our city with any possible problem he or she may have.
Written 31 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Neil K
Liverpool, UK608,676 contributions
Good experience.
Jan 2019 • Friends
Although I've been to Bratislava several times over the years I always pay the Bratislavian Tourist Board a visit as for such a small and compact city there's so much to see and so much to do.
Warm and friendly staff sharing their knowledge of this city ,some useful tips for my twin brother Stephen and I, a free map of the city and information on the best value transport ticket for our six day holiday, a really positive experience.
This is one of the better tourist information centres I've been to and is most definitely well worth checking out if your planning a holiday to this most beautiful of cities.
Easy to locate on Klubucnicka in the magnificent Old Town which is also an area teeming with pubs, bars and restaurants and some amazing architecture and a major tourist destination.
Written 2 January 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Madam/Sir, Thank you very much for your positive feedback. We are glad you enjoyed your stay in the city so much and were also satisfied with our services and staff in our main TIC.
Written 31 July 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Matt H
17 contributions
Very helpful- must do!
Dec 2018 • Friends
Spoke to a very lovely helpful lady gave a lot of recommendations and loads of advice about transport around the city restaurants and points of interest

Helped give transport advice too get to all the locations we asked about

Then went to see her colleague for a bratislava travel card €3.50 for 24 hours (a bargain)
Written 14 December 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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