We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Prague Information Service

Arbesovo namesti 70/4, Prague 150 00, Czech Republic
+420 236 002 562
Website
Share
Save
Review Highlights
Total rip off!!!

We went one day and got charged 500! Which is soooo much and they didn’t even let us choose our... read more

Reviewed 3 weeks ago
Ana P
via mobile
Old Prague Ham Scam

We experienced exactly the same as Jennifer did. Some sauerkraut and Old Prague Ham for 100ck for... read more

Reviewed 27 December 2017
Marcel D
,
Drenthe Province, The Netherlands
Read all 77 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Overview
More
General Information Mo - Fr 9 am - 6 pm + 420 12 444 + 420 221 714 444
  • Excellent34%
  • Very good25%
  • Average9%
  • Poor7%
  • Terrible25%
3 weeks ago
“Total rip off!!! ”
27 Dec 2017
“Old Prague Ham Scam”
LOCATION
Arbesovo namesti 70/4, Prague 150 00, Czech Republic
Staré Město (Old Town)
CONTACT
Website
+420 236 002 562
Top Selling Tours & Activities in and around Prague
from US$81.70
More Info
from US$183.60
More Info
from US$74.00
More Info
from US$80.60
More Info
Write a ReviewReviews (77)
Traveller rating
Traveller type
Time of year
Language
  • More languages
Filter

1 - 10 of 36 reviews

Reviewed 3 weeks ago via mobile

We went one day and got charged 500! Which is soooo much and they didn’t even let us choose our portion size or tell us that was how it was served. On the first day the ham was delicious so we went back the next...More

Thank Ana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

We experienced exactly the same as Jennifer did. Some sauerkraut and Old Prague Ham for 100ck for 100 grams each, about 4 euro's. Ok, that's not cheap, I know but we're on holiday, so why not... Well... hey cut off what they say it 500...More

Thank Marcel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Well, they got us and wished we had read these warnings before. Ordered some ham and halusky, sign said it was for 100 grams for approx. 89ck & 49ck. We were not asked how much we wanted, but quickly given two plates of food with...More

5  Thank DiverMom18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 4 August 2017

We exchanged money (euro) in an exchange office called Wester Union that seemed legit but then I looked at the receipt and I almost fainted: they charged us 28% COMISSION!!! So from 100 euro they kept 28 euro JUST FOR THE SERVICE! That´s just insane...More

1  Thank Zuzka Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

Totally stood mistake buying ham at one of the open stalls on old town square. Looked at the menu in grams and ordered two portions thinking that would be the 100grams advertised. No they cut off huge slabs weigh it and then charge you a...More

3  Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2017

So unlucky for me when I found this review after my trip. Again, 20% commission, wthhhh. I called the police, they came over and suggested me to go to National Bank to send a complaint. Then National Bank replied but they said they can't do...More

1  Thank bocapvang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2016

Like to add my 2 cents or in this case 2 koruna to this review. I was at the Art Deco Imperial Hotel, which is about one block from Palladium Mall and about 2 blocks from Municipal House. There were 2 money exchange places right...More

Thank bob2bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2016

The exchange rates in Prague in general are awful! After my stay there I realized that I could have waited and look around before I gave my money to one of the first exchange houses I saw and lost almost 20 Euros in less than...More

2  Thank Liizeth2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2016 via mobile

We went to exchange money, only to realise that the rates given are in reverse, totally misleading and a total SCAM. We only realised this after signing the paper to authorise the exhange, and the personnel handed over the money. We confronted the personnel as...More

Thank xaxig91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2016

Be very careful changing money on Old Town Square. Chequepoint on Old Town Square is a systematic Cheating process. They have their signs reversed. You think they have made a silly error. They then quickly shove paper in your face and tell you to sign...More

5  Thank hankfrost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Stare Mesto (Old Town)
One of the oldest neighbourhoods in town represents
the medieval heart of Prague. It’s no surprise it is
bustling with tourists every time of day. Križovnický
square, overlooking Charles Bridge with Prague Castle
in the background, is probably the most beautiful
square in the city. Its unique historical atmosphere
of gothic houses and churches, cobblestone streets and
squares, and stone towers blend together with the
...More
Nearby HotelsSee all 651 hotels in Prague
Old Town Square
423 reviews
.05 km away
Grand Hotel Praha
938 reviews
.07 km away
Hotel U Tri Bubnu
495 reviews
.09 km away
Hotel U Prince
1,147 reviews
.10 km away
Nearby Restaurants
Restaurant White Horse
758 reviews
.08 km away
Pizzeria Pulcinella
367 reviews
.03 km away
Cafe Mozart
561 reviews
.05 km away
Al Minuto
413 reviews
.08 km away
Nearby Attractions
Old Town Square
51,232 reviews
.03 km away
Old Town Hall with Astronomical Clock
21,236 reviews
.04 km away
Ungelt Square
166 reviews
.04 km away
Gallery of art Prague
111 reviews
.07 km away
Questions & Answers
Get quick answers from Prague Information Service staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
;