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Onsen Hot Pools Retreat & Day Spa

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
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Review Highlights
Amazing view, average experience

The view really sells this place, it is undoubtably amazing. However, it's a bit of a moneymaking... read more

Reviewed 1 week ago
callumm644
via mobile
Great Way To Unwind

Thus experience was incredible. The entire staff were fantastic, and the facilities first class... read more

Reviewed 1 week ago
Crossie2014
,
Canberra, Australia
via mobile
Read all 1,182 reviews
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Overview
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 22:00
Suggested Duration: 1-2 hours
LOCATION
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
CONTACT
Website
+64 3-442 5707
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Reviews (1,182)
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1 - 10 of 1,157 reviews

Reviewed 1 week ago via mobile

The view really sells this place, it is undoubtably amazing. However, it's a bit of a moneymaking scheme where you pay by number of adults, not for the spa itself. It shouldn't matter if you have one or four people, you're booking a spa out...More

Thank callumm644
Reviewed 1 week ago via mobile

Thus experience was incredible. The entire staff were fantastic, and the facilities first class. The views over the valley were unbelievable. It was a gear way to relax after a busy couple of days in Queenstown.

Thank Crossie2014
Reviewed 1 week ago via mobile

We booked the 2 hour massage ultimate relaxation package, and although seemed pricey it was so worth it. Sue-Ella was an amazing masseuse! Everything was great from the chocolate/champagne to the tea and chocolates afterwards. And obviously the views from the hot tub!

Thank garratttravels
Reviewed 1 week ago via mobile

Private hot tubs. With amazing views. 1 hour was long enough for us. Maybe take your own music. Unless you enjoy the sound of the big block jet boats going up and down the Shotover River. It's not overly loud. But you can definitely hear...More

Thank Jared B
Reviewed 2 weeks ago via mobile

I tried to keep my teenagers quiet as there were lots of romantic couples on the day we went, and of course they were introduced to the cold shot button so it became a game of cat and mouse..... we tried to go during the...More

Thank Hfanau
Reviewed 2 weeks ago

We reserved a private hot tub to watch the sunset. It was a wonderful and unique experience. Both of us enjoyed it. We would recommend it and would return.

Thank Anna P
Reviewed 2 weeks ago via mobile

A candle lit evening in a hot tub over looking the Shotover River, valley and mountains was something special and romantic. Be warned though if you purchase wine, chocolate or potato chips the quantity is rather skimpy for the price. Definitely best of all is...More

Thank garyrU7172XN
Reviewed 3 weeks ago via mobile

The shuttle service was quick , the staff where so lovely and friendly , the bubbles, beer and super soft towels were delightful. The shower in the room was amazing and the view omg a must do in Queenstown to recharge and refresh :)

Thank Lynsey M
Reviewed 3 weeks ago via mobile

We booked in for a Saturday afternoon. The staff were lovely and the scenery beautiful. However once we pressed the cold water button, it didn't go off. I had to then get out of the spa to notify staff who then switched the power off...More

Thank AnnaHeritage
Reviewed 3 weeks ago via mobile

Myself and my fiancé came down and enjoyed an hour with a glass of wine with a few chocolates and a one of a kind view. From the moment you walk into the reception you are greeted warmly by the well dressed and friendly young...More

Thank ryanbP6535DN
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Questions & Answers
Kay K
18 September 2017|
AnswerShow all 2 answers
Response from ustripfeb2010 | Reviewed this property |
Hi Kay K, probably contact them directly, I imagine it would be dependent on when sunsets are at that time of the year. Your visit to the pools will be amazing no matter what time you go!
1
Vote
5 August 2017|
Answer
Response from Hayleigh R |
we had the sunset to evening slot at 530 mid august. to be honest this was the perfect timing. not to mention the views during daylight hours.
1
Vote
5 August 2017|
AnswerShow all 3 answers
Response from TravelSer8 | Reviewed this property |
I agree with shazzzalo, we have done night session and it was great but if its cloudy and no stars, you will be starring at pitch dark
1
Vote