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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Closed now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 997 reviews
Visitor rating
  • 695
    Excellent
  • 194
    Very good
  • 50
    Average
  • 17
    Poor
  • 18
    Terrible
Great views with jet boats zooming past and private setting

The private wooden room with your own shower and elevated hot tub was worth the visit. You are welcomed from the staff and taken down to your private room for up to 4 people per... read more

4 of 5 bubblesReviewed 2 days ago
Rick K
,
Perth, Australia
via mobile
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997 Reviews from our TripAdvisor Community

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Showing 974: English reviews
Perth, Australia
Level Contributor
48 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

The private wooden room with your own shower and elevated hot tub was worth the visit. You are welcomed from the staff and taken down to your private room for up to 4 people per room, this was a little inconvenient as we had 6 in our group. The staff were a little slow in bringing some additional water, but... More 

Helpful?
Thank Rick K
Sydney, Australia
Level Contributor
88 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

After rushing around doing all the adventure stuff, one hour in the onsen was just what we needed to relax. Don't miss this.

Helpful?
Thank twoadults_2kids
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi twoadults_2kids, We are are so grateful for your feedback We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Your opinion is valuable to us and helps us shape everything that we do! Looking forward to your next visit Sincerely, The Onsen Team More 

Queenstown, New Zealand
Level Contributor
8 reviews
6 attraction reviews
5 of 5 bubbles Reviewed 5 days ago NEW

so nice, we did it twice! beautiful views of the shot over river with the jet boat tearing up river. the view of the mountains alone is worth the price. Elaine & the staff were soo friendly, helpful & accommodating. Be sure to spoil yourself & purchase one of the candle light packages! cant rate this high enough

Helpful?
Thank danniellesmith
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello danniellesmith, We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that Elaine and our team exceeded your expectations and made your... More 

Sydney, Australia
Level Contributor
92 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW via mobile

What a view! Need I say more? Great setup, very relaxing, organised. The view is spectacular and like no other! Well priced and the staff were very accommodating. A must do when in the Queenstown region!

Helpful?
Thank Sonja M
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your purchase exceeded your expectations. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. We look forward to your next visit! Sincerely, The Onsen Team More 

Level Contributor
50 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 week ago

My sister had booked this for my mum and I for her birthday I didn't know what to expect but I was surprised it is a beautiful experience throughout. If you are on a honeymoon you must order the pamper package . You must open the window so you can see the beautiful scenery around you and even watch the... More 

Helpful?
Thank Annika D
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Annika D, We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Please don't make it a... More 

Brisbane, Australia
Level Contributor
50 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

My husband and I came to Queenstown with my family, so visiting the hot pools was a great time for just the two of us. We enjoyed sitting in the hot tub with the glass door open and viewing the mountains and river. A fun thing to do during the day or night.

Helpful?
Thank Katelyn W
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Katelyn W, We really appreciate that you took the time to share details about your recent visit to our location. Thank you so much for taking a few moments to let us know how we are doing, It is good to hear that we were all you expected and more. Sincerely, The Onsen Team More 

Level Contributor
15 reviews
4 of 5 bubbles Reviewed 1 week ago via mobile

Lovely experience, the view was incredible! Can be for a romantic occasion or just enjoyment with friends. Staff were welcoming and helpful. Free transfer from queenstown centre which was great!

Helpful?
Thank Sophie B
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you so much for taking the time to write such a nice review. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Thank you for taking time to share your opinion with others.... More 

Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 weeks ago

Oh my god, its just the best idea! Spa with Stunning view of Queenstown and what's more? It can be outdoor and indoor at the same time~~ The experience was just AAAAMAZing!! Will visit again and again if I could! Book in advance.

Helpful?
Thank 965alizek
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi 965alizek, We are are so grateful for your feedback, we are beaming with pride knowing that we hit the mark and delivered on eveyrthing that we promised. Your opinion is valuable to us and helps us shape everything that we do. Please visit us again. Sincerely, The Onsen Team More 

Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

My partner and I were recommended to visit these pools during our stay in Queenstown. And in fact, we booked with Onsen before we left Australia, as the website reflected a very busy period. We found some positive and both negative aspects to the activity and overall would rate the experience as 'average'. The pool and private room was very... More 

Helpful?
3 Thank Adrian O
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Adrian O, We are sad to hear things did not go as expected. As you probably know we are known for excellence in all that we do, what happened to you in regards to the tissue paper was not acceptable by any means and we are looking into it. We do apologise if you left feeling rushed. We always... More 

Sydney, Australia
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We booked 2 hot pools as we are a family with teenagers. Lovely and private, overlooking Shotover River and Jet boats. Fabulous view. We all loved it!

Helpful?
Thank Louise C

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Onsen Hot Pools and other visitors
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Mentone, Australia
over a year ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?