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Bay of Islands i-SITE Visitor Information Centre

Closed Now: 08:00 - 17:00
Open today: 08:00 - 17:00
Review Highlights
Lady, you did it again

I don't know where they find them but Tasmania has the best info service by fay. And the are all... read more

Reviewed 5 days ago
scruffy0ne
,
Perth, Australia
Heavenly and laid back!

We just spent 5 nights in Paihia, the center of the Bay of Islands- it was wonderful! We did a... read more

Reviewed 2 weeks ago
Ron1733
,
Albuquerque, New Mexico
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Traveller Overview
  • Excellent55%
  • Very good34%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“ferry tickets”(4 reviews)
“south island”(3 reviews)
About
Closed Now
Hours Today: 08:00 - 17:00
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Contact
The Wharf, Marsden Road, Paihia 0200, New Zealand
Website
+64 21 289 0661
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Reviews (241)
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1 - 10 of 215 reviews
Reviewed 5 days ago

I don't know where they find them but Tasmania has the best info service by fay. And the are all ladies. So much info and ideas for no cost. Great job.

Date of experience: December 2018
Thank scruffy0ne
Reviewed 2 weeks ago

We just spent 5 nights in Paihia, the center of the Bay of Islands- it was wonderful! We did a boat cruise that showed us 40-50 Dolphins close up including 3 pairs of mother and calf combinations. The water was rough, but we were still...More

Date of experience: December 2018
Thank Ron1733
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 2 weeks ago

We are so pleased you enjoyed your visit to the Bay of Islands. We look forward to welcoming you back in the not too distant future.

Reviewed 3 weeks ago

After asking if a particular tour was available the advisor phoned the company, made the booking for us and confirmed all details. Plenty of information available and when faced with what seemed to be duplicate tours for similar activities differences were explained and you didn't...More

Date of experience: November 2018
Thank Judy186220
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review the Bay of Islands i-SITE. We are pleased you enjoyed your visit and look forward to welcoming you back in the not too distant future.

Reviewed 4 weeks ago via mobile

Stopped to buy ferry tickets helpful staff answered our questions. Offered suggestions as to what else we could try was pretty quiet the day we called in. But having been there before can get very busy.

Date of experience: November 2018
Thank 587markd
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review the Bay of Islands i-SITE. We are pleased you found our staff helpful and look forward to welcoming you back in the not too distant future.

Reviewed 4 weeks ago via mobile

This visitcentre is a good startingpoint for your stay in Paihia. We’ve booked all our trips here, the staff really tried to help us the best way out!

Date of experience: November 2018
Thank henkjanvanwijk
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review the Bay of Islands i-SITE. We are pleased you enjoyed your visit and look forward to welcoming you back in the not too distant future.

Reviewed 1 November 2018 via mobile

We must have visited in a busy time as we had to wait for about 15 mins to be served. Wouldn’t like to visit in a busy time. The guy was reasonably helpful but we basically told him what we were going to do and...More

Date of experience: November 2018
Thank ChrissyPortmacquarie
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 3 November 2018

Thank you for taking the time to review the Bay of Islands i-SITE. We will use your feedback in our training. I hope you enjoyed your time here and look forward to welcoming you back in the not too distant future.

Reviewed 12 October 2018 via mobile

No help at all. I asked what there was to see & do on the west coast. The reply was 'the coast'. Well it's an island so yes I presume there's coast. I asked if they had a blow up map of the area, she...More

Date of experience: October 2018
Thank Meandmywifey
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 14 October 2018

Thank you for taking the time to review the Bay of Islands i-SITE. I would like to apologise for the level of service you received and you can be assured we will take this opportunity to remind staff that excellent customer service is very important....More

Reviewed 1 October 2018

Popped in during our stay found the staff member very helpful on there knowledge of the sights in the area .Answered all my questions

Date of experience: October 2018
Thank rosko123
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 2 October 2018

Thank you for taking the time to leave a review. We are pleased to have been helpful and hope you enjoyed your stay in the beautiful Bay of Islands.

Reviewed 25 September 2018

Very helpful in finding a shared charter for fishing. Persisted until found one for us. Lots of maps available including department of Conservation brochures on walks which was handy.

Date of experience: September 2018
Thank todolist2016
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 26 September 2018

Thank you for your review on the Bay of Islands i-SITE. We are pleased we could help you and look forward to welcoming you back in the not too distant future.

Reviewed 21 August 2018

Knowledgeable and friendly people here. They encouraged us to spend a lot of time at the Treaty Grounds and we were glad they did.

Date of experience: April 2018
Thank Megan-FancyFree
juliacP4760QA, Manager at Bay of Islands i-SITE Visitor Information Centre, responded to this reviewResponded 26 August 2018

Thanks for taking the time to review the Bay of Islands i-SITE. We are pleased we were able to help you enjoy this beautiful region and the amazing Treaty Grounds. We look forward to welcoming you back in the not too distant future.

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Questions & Answers
Ask a question
638janeg
18 October 2016|
AnswerShow all 3 answers
Response from Kylie W | Reviewed this property |
Good morning, If you go to the information centre, they will be able to provide you with a map that shows you the hiking path to the treaty grounds, As for the ferries, these run every 1/2h and you pay your fee at the... More
1
Vote
terry846
16 December 2015|
AnswerShow all 5 answers
Response from Bronwyn1955 | Reviewed this property |
7.30am is a little too early as the I-site opens around 8.00am Hours: Summer (Dec-Feb) 8.00am to 7.00pm Shoulder (Mar-Apr) 8.00am to 6.00pm Winter (May-Nov) 8.00am to 5.00pm It would be the best place to organize trips... More
0
Votes
Lolli_Paul
15 September 2015|
AnswerShow all 3 answers
Response from silverthistle | Reviewed this property |
Hi Lorraine The is-site Visitor will have all the information you will need However look out for also Cape Reinga & Ninety Mile Beach with side trips included R-Tucker-Thompson Tall Sailing Ship Waitangi Treaty Grounds... More
0
Votes