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Wayoutback Australian Safaris

Features Animals
Alice Springs, Australia
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About Wayoutback Australian Safaris
Wayoutback Australian Safaris began in 1999 from humble beginnings - from a love of the Australian Outback and its people, combined with a dream to provide unique, small group tours to the highlights of the Northern Territory. From Uluru, the red heart of Australia, to the Tropical waterfalls and wetlands of Kakadu National Park, we deliver quality experiences throughout the NT.
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Mike F wrote a review 24 Jan
Leicester, United Kingdom17 contributions3 helpful votes
I paid (in full) for this trip but due to Covid-19 have been unable to travel. I requested a refund in June 2021 but 7 months later the company has not returned my money. They have even stopped acknowledging my emails. I find this totally unacceptable as they have AU$1854 of my money.
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Date of experience: January 2022
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Megan B wrote a review 18 Jan
1 contribution
Made a booking in Aug 2021 of which was cancelled 2 Sep 2021 by the company. Still waiting for refund and keep getting given the runaround by the company. Happy to take the money and acknowledge they need to refund but am still waiting. Have contacted the company multiple times but keep getting blown off , last excuse " I have emailed the finance manager and unfortunately cannot advise you until I hear back". No customer service as that was 2 months ago.
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Date of experience: September 2021
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Elisa J wrote a review Dec 2021
57 contributions1 helpful vote
My sister and I bought a day trip to Litchfield with Wayoutback Safaris at the start of 2020. We weren’t able to complete the trip due to the impacts of COVID but were promised a refund by the company at the time. It is now almost two years later and despite multiple disregarded emails, emails promising that a refund will be issued shortly and no contact phone number - in addition to an email from the CEO asking customers not to post complaints on social media due to the impacts of COVID on the company - we are yet to receive a refund. The company continues to operate, distributing a “skeleton staff” out of office email, all the while bringing out new tour offerings, but refuses to refund customers who are also struggling to contend with the impacts of COVID - the effects of the pandemic have affected the livelihoods of customers in addition to companies. I sympathise with companies struggling at this time but it is not fair to hold onto the funds of customers who are unable to experience a company’s services.
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Date of experience: April 2021
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clairebear802 wrote a review Oct 2021
Melbourne, Australia42 contributions28 helpful votes
We booked this tour in April with the border closure refund policy in mind. We paid our balance at the end of August, and just over a week later got an email saying our tour was cancelled. We were asked if we wanted a date change or refund. We asked for a refund. For the next six weeks following this, despite us emailing, messaging, calling etc, we only heard back once. I ended up having to contact NT consumer affairs (speak to Amanda - she was a great help) who provided me with other avenues to pursue. We of course understand that the current time is hard for tourism businesses such as this, however, a little communication goes a long way. Not hearing anything back, we feared we would never see our $4000 and they were ignoring us to be dodgy. I finally got my money back yesterday after saying my next step was to go to VCAT and lodge a legally binding order for a refund. The whole experience was really stressful. Communication would have completely changed the course of how we felt about this situation and what we needed to do to rectify it.
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Jane B wrote a review Oct 2021
Hahndorf, Australia264 contributions42 helpful votes
Taking this tour from Jabiru, we spent around 30 minutes on board driving to pick up other passengers before heading off to the Fall. I say Fall as, although it's advertised as going to Twin Falls - it did not. Twin Falls had been closed all season! No forewarning or price reduction. Onwards towards Jin Jin Falls the air-conditioner broke down. It was a sunny 37 degree day and we had about 90minutes drive time to get to the first stop, a toilet break. Inside the back cabin people were suffering with heat stroke and would have been at least 50 degrees. Had to get the guide to pull over as a young lady was overcome by the heat. Getting off the bus the air outside felt cool even though it was 37°! Another 25mins inside the hot box to get to the Falls felt like hours as the road was terrible, not the tours fault. The walk (read climb) to the Falls after being so hot was very difficult. Then the bus broke down 5mins after leaving the falls, but the guide and others managed to get it back on the road. Back on the hot bus for about an hour or so we met up with a substitute bus which thankfully had working air conditioning. I have requested a partial/full refund on several occasions, without success, as this tour was not as advertised and we had quite a distressing day.
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