We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: 7 Trafford Way | Trafford Quays, Stretford, Trafford M41 7JA, England
Phone Number:
+44 161 749 2222
Website
Today
07:30 - 22:00
Open now
See all hours
Hours:
Sun 09:00 - 23:00
Mon 07:30 - 22:00
Tue 09:00 - 22:00
Wed 07:30 - 22:00
Thu 09:00 - 22:00
Fri 09:00 - 23:00
Sat 07:30 - 23:00
Recommended length of visit: More than 3 hours
Fee: Yes
Description:

At Chill Factore go indoor skiing or snowboarding year round. There is...

At Chill Factore go indoor skiing or snowboarding year round. There is also Snow Park and Mini Moose Land. You can rent warm clothing, from jackets to gloves, or bring your own. There is a climbing wall for those who prefer to go up rather than down.

read more

TripAdvisor Reviewer Highlights

Read all 1,292 reviews
Visitor rating
  • 527
    Excellent
  • 340
    Very good
  • 137
    Average
  • 88
    Poor
  • 194
    Terrible
Great place but customer service let it down

We returned to Chill Factor for an afternoon skiing session at half term after visiting four times for ski lessons in the run up to our first family ski trip last year. The... read more

3 of 5 bubblesReviewed 2 days ago
YorkshireCrispy
,
yorkshire
via mobile
Add Photo Write a Review

1,292 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,286: English reviews
yorkshire
Level Contributor
42 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

We returned to Chill Factor for an afternoon skiing session at half term after visiting four times for ski lessons in the run up to our first family ski trip last year. The facilities are great and we were soon back in the swing of skiing and had a great time. Make sure you turn up ready to get your... More 

Helpful?
Thank YorkshireCrispy
Barnsley, United Kingdom
Level Contributor
84 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Booked to do a taster session to see how it went. Had a great time and ended up booking for the family the beginner lessons. So let's see how that goes. It is expensive, but we did get 40% off as we did the taster session, so worth it.

Helpful?
1 Thank stuartbowman
Level Contributor
27 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Ridiculous prices for what you actually get. £95 for 2 adults and 3 children for 1 hour. This was for the snow park. There's 3 different things to go on, and you have to queue to get on. Will not be going again. Absolute rip off

Helpful?
Thank neillv6
greater manchester
Level Contributor
75 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Fabulous fun. We visited in the half term holidays and we were nervous having never been before but everyone was lovely and the staff made sure we knew where to go and when. I would definitely recommend getting there for the advised 40 minutes before your booked slot to allow enough time to get changed and sort out helmets/ boots/lockers/toilets... More 

Helpful?
2 Thank elaine-7
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Had an instructor called Angus during the first lesson who was really lovely, he was helpful throughout the whole day and gave really good feedback. Had a different instructor on the second day who wasn't so helpful with feedback, chatted with other instructors and brought us off the slopes earlier than he should've done. I would definitely recommend skiing lessons... More 

Helpful?
1 Thank jgoodier18
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi jgoodier18, Thanks for taking the time to leave a review of your recent skiing lesson, and for your lovely feedback about Angus. We'll be sure to pass your kind words on! We're sorry to hear that you didn't find the second day of your lesson as enjoyable. We'd like to be able to look into this for you so... More 

London, United Kingdom
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Decided to vist snow dome as no skiing holiday this year. Really well organised, and very pleasant staff brought touch of holiday feel to experience. Even at half term, ticketing system doesn't allow slope to be overwhelmed. 'Changing village' was busy, but slopes and button lift virtually queueless. Impressive! Website could be better at explaiing what to expect. So all... More 

Helpful?
1 Thank Jamie H
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi Jamie H, Thanks for writing this review about your recent visit, we're delighted you had a great time on the slope. Your feedback about our website and the cafe is very helpful and has been passed through to the relevant managers so we can make improvements. Hope to welcome you back soon! Kind regards. More 

Greater Manchester, United Kingdom
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

I have always wanted to learn to ski and finally persuaded my husband to give it a go with a trip to Chill Factore being the comprise that if he enjoyed it we could book a ski trip. We were booked onto a beginner ski lesson and the experience was great from start to finish. All the staff were really... More 

Helpful?
2 Thank trombonechick
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi trombonechick, Thank you for taking the time to review your visit to Chill Factore. We're so pleased that you and your husband had such a good time and will be sure to pass on your lovely feedback to Noel. We look forward to seeing you for your improver lessons soon! Kind regards. More 

Liverpool, United Kingdom
Level Contributor
12 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

Apprehensively I booked for myself to accompany 2 grandchildren. Their ages 12 and 14. Brilliant day. The place is well staffed, and the staff are HELPFUL! Not something I get to take for granted these days. We pre booked on line and 'checked in' at the customer service desk. Given all the info necessary, about where and when to go... More 

Helpful?
2 Thank Sheila C
Chill-Factore, Director of Sales at Chill Factore, responded to this review

Hello Sheila, Thank you for taking the time to write a review of your visit to Chill Factore. We value all feedback as it gives us a chance to look at the good points as well as areas for improvement. I am pleased to hear that you had a great lesson with your Grandchildren, your feedback will be forwarded to... More 

Leeds, England, United Kingdom
Level Contributor
22 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW

Wow - this place is the most expensive ever... if you have kids it adds up - constant pay pay pay.... will never go back - It felt like highway robbery. -- oh and I got a plastic tray as a toboggan!!

Helpful?
Thank 5225H
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi 5225H Thank you for taking the time to review your recent visit to Chill Factore. We are sorry to read that you were unhappy with your experience. Would you be kind enough to email your booking reference together with some more information about your concerns to guestservices@chillfactore.com please so a member of the Guest Services team can look into... More 

Chester, United Kingdom
Level Contributor
283 reviews
106 attraction reviews
common_n_attraction_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

I visited the snow park with my grandchildren. They loved it but they were on half term when others weren't so it wasn't too busy. Most of the staff were very pleasant and helpful re clothing, shoes etc. They loved the slopes and slides and had great fun. The only criticism ( apart from it being expensive at £50 for... More 

Helpful?
1 Thank dianepb
Chill-Factore, Director of Sales at Chill Factore, responded to this review

I'm pleased to hear that you and your grandchildren enjoyed your visit to Chill Factore. The queue at Guest Reception can indeed get quite busy with queries as such we have a pre-booked ticket machine just before you get to the queue on the left hand side of Alpine Street, as long as you have a 7 digit reference number... More 

Travellers who viewed Chill Factore also viewed

 

Been to Chill Factore? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Chill Factore and other visitors
17 questions
Ask a question

See all questions (17)

Questions? Get answers from Chill Factore staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?