I have brought small groups on 3 occasions and will not be going again. The tours were rushed, the Guides allowed no time for questions. The next group were being brought through before we were ready so we had to move on. It felt like a money making exercise, rather than people actually interested in providing a valuable experience. I regularly bring small groups to many such places but have stopped recommending this experience. This is a shame as it could be so much better if staff had more time and actually seemed to care about the experience. Two out of the three times the lift was not working and we had to go to a cafe whilst it got fixed. One of these times we had phoned ahead to check and was informed that it was working. Not really good enough.

My wife and I couldn't agree on the rating. She would have given it four stars, but I wrote this review. I found the place interesting enough, but it tried to tell too many stories at once, and it was all a bit disjointed as a result. Still, it was worth a visit.

My daughter loves the film and was keen to visit while on our holiday in Ireland. It was 4 hours driving in order to visit. So a full, long day! I am hard of hearing and partially sighted and was granted just a 20% discount but my husband who is my carer was not given any discount at all! (Many places allow Carer’s free). I was surprised to find they have no loop system or assistance of any kind. We were provided with a tour guides script when we explained I wouldn’t be able to hear the guide and asked for something. However, this was just A4 typed pages - the actual script with directions for the tour guides to use! The problem is, much of the tour is in darkness, so how was I expected to read the script? Even someone with good eyesight would have struggled. The videos had no captions/subtitles on them and the dialogue wasn’t provided in the script! After 10 minutes, when led into pitch darkness yet again, I decided I had to leave the tour and my husband took me out. I made him go back in, as didn’t want to ruin it for him and of course our 12 year old daughter was still on the tour. They finished the tour without me. I found the experience extremely distressing and upsetting. It seems they don’t care about people with disabilities at all. In this day and age I expect better. And the content of the script which I read was ‘meh’, perhaps you had to be able to fully participate to appreciate it. But I couldn’t so wouldn’t know.

Having been to the Titanic Experience in Belfast last year, we were really looking forward to visiting the Cobh experience. It is totally different and underwhelming versus what we were expecting. There was a guide who brought us from room to room, all over in an hour. If there wasn't a guide you would complete the tour in 15/20 minutes. Overall, we felt that they could have done more to mirror the Belfast experience somewhat. The small building probably dictates what they can do. Overall, we were glad we went, another one off the bucket list.

Tourist trap at its finest. This museum is lackluster. The only thing that’s authentic is the station you see in the pic (white building and black windows). There’s 4-5 rooms and you watch short videos talking about the people of the Titanic. Two rooms are staged as to what a cabin looks like for 3rd class and 1st class passengers. I can read about the Titanic and learn a lot more. I get it, they need to make money somehow and this is a short 50 mins tour.

Drove 3 hours to visit the place on 8/10/23, walked in and was told to come back in 20 minutes for the next tour and were directed to coffee shop across the road. Came back 15 mins later and were told that tour was full and to come back in an hour by a somewhat smug member of staff. He actually smirked when I said that he told us to come back in 20 mins in the first place. I should've purchased tickets when I went in first but they should also have suggested purchasing tickets.

Not really sure what the point of this was, but my friends and I all thought this was a TOTAL waste of time. People were very nice, but you pretty much walk in to different rooms and watch films with bad actors, and you're supposed to pretend you are on the Titanic. Very disappointing.

I booked online for a specific time whilst on a cruise ship. The online booking process should be in a museum too as it didn’t work properly and to cut a long story short resulted in us having to wait for 2 hours. Cranky bored kids as a result! Found the tour ok, great staff, very enthusiastic and helpful. But for us in hindsight, the issues we had online and the long wait ruined it. It also felt way over capacity, far too many people crammed into small rooms. I guess they are trying to take advantage of the sales opportunity a large cruise ship offers which is understandable I guess.