Casino de la Vallee - Saint-Vincent

Casino de la Vallee - Saint-Vincent

Casino de la Vallee - Saint-Vincent
3.5
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Il Casino de la Vallée di Saint-Vincent, aperto dalle ore 10, 7 giorni su 7, è annoverato tra i più grandi e prestigiosi d’Europa.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


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3.5
3.5 of 5 bubbles499 reviews
Excellent
135
Very good
159
Average
125
Poor
44
Terrible
36

Alexsandra M
Turin, Italy51 contributions
4.0 of 5 bubbles
Dec 2017 • Couples
A very positive experience. The members of staff are courteous and the place is clean and amenable. Easy access and parking is a short distance. For disabled people it is better if the car is driven to the main entrance where the person can get off and then go and park somewhere else. Inside it’s fully disabled access, apart perhaps from the tables on the first floor because they might be too high to reach.
Written 28 December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Alexsandra, thank you for your review. We look forward to seeing you at the next visit. Best regards
Written 7 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Maguder D
Warsaw, Poland345 contributions
3.0 of 5 bubbles
Nov 2016 • Solo
I played cards games and the dealers were all aged and experienced= so playing is easy and they explains how to play well (only in Italian though)
They are old so dont know much English and it made them look unfriendly to me.
Some dealers were really rude to whom doesnt speak Italian. Italy is still the third world,,,so it is cheap to stay ,,but you can not expect real service...I felt like 40 years back in Japan,,, it is good and bad,,,if you talk about casinos,,,it is terrible if they dont know what is the service...Honestly they have many Chinese players and they are used to serve to Asians with rough attitude becaus Chiese dont complain about services,you see?
Written 1 December 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kimmalantic
Turin, Italy84 contributions
4.0 of 5 bubbles
Jan 2016 • Couples
We haven't really tried gambling and it was really fun to try and there were so many things to do inside the casino! It was a shame we couldn't watch those who were playing poker.
Written 17 August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, Thank you for leaving us your kind feedback on TripAdvisor following your recent stay at our Casino. Best regards
Written 31 August 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jliscck
Montreux, Switzerland30 contributions
2.0 of 5 bubbles
Jun 2016 • Business
It is such a spacious casino with a beautiful décor, there are machines of all kinds, but no lives terminal roulette except roulette automatique. There are separated section of the poker, table games on the upper floor as well smoking section with well built glass between the area non and smoking area.

The service inside the gaming is rather acceptable, unlike the registration desk, there were two grown up ladies one with short hair wax gel and long hair, they seemed not very interested to pay attention of the customers who need to be registered. I was right infront for like almost 5mins in distance of 5meters from the desk. No eye contacts, no greetings, nothing at all and all they do were chatting, laughing and chatting about their vacations, etc, as I heard in italian. I was standing there like an idiot begging to be addressed.

The reason is in this casino you cannot go in like that, first to register with these unfriendly ladies and then there is another guy waiting at the main entrance for ya.

The process is way too long to my opinion, should adopt the way other casinos like Barcelona do, easy and quick. Why waste paying extras employees if the registration can be done directly on the entry with exactly the same, camera, etc issue on the spot.

Anyhow, the entry was free but no free drinks inside unlike some other casinos. The toilet was rather unkept. It was indicated 24 for 7, but didn't get exactly if it means operating all hours.

All in all, training is a solution, a strict customer quality assessment of daily basis is required. Anyone who is not providing or interested to delivery an exceptional experience of each client, must be OUT and say good bye.
Written 10 June 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, Thank you so much for taking the time to share your feedback following your recent stay with us. We are sorry you found our registration process too long, we are looking for trying to make this process faster and more efficient. Our Casino is opened 24 hours, every day. Best regards
Written 20 June 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

FloridaBetterhalf
Paris, France113 contributions
2.0 of 5 bubbles
Aug 2018 • Friends
St Vincent is a beautiful little town, friendly, great food, easy going, very restful, stunning views. A great break in an unseasonably hot summer, St Vincent was pleasant, made for nice stay. For gambling just too boring.
Written 26 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, thank you for your review. We're so sorry to hear that you were bored. We try our best everyday to please our customers and try to make them happy and satisfied. We look forward to seeing you at the next visit. Best regards
Written 3 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Philipp Harvey
1 contribution
5.0 of 5 bubbles
Mar 2023 • Friends
I was there for a whole weekend, the ambiance is lovely, very professional employees, and awesome gaming experience!
Highly recommended!
Written 5 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

daverkpt
Boston, MA52 contributions
1.0 of 5 bubbles
Sept 2017 • Couples
Never been to casino that made it so hard to play. It took almost an hour to get in with just a short line. Then to cashier. Then back to a different cashier. Then to customer service. No one could help. Had comp. which could only be used on slot. I wanted chips to play tables. Played slots, then tried to cash out. I was told I could never cash out "playable only". Actually Losable only. Who wants to gamble if the house states you can't cash out. After almost 2 hours, still no craps. I took my "playable only" tickets and left. I go to casino for fun, not to waste time.
Written 1 September 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, We are disappointed to note that we didn't live up to your expectations. Our Casino access procedures are required to comply with the Italian law, however the times are not so long and usually it takes a few minutes to get in. The chips playable only are free and must be used in slotmachines, but you can withdraw the winnings derived from their use. Best regards
Written 22 September 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shahar P
Tel Aviv, Israel34 contributions
1.0 of 5 bubbles
Oct 2016 • Friends
You want to play Poker? This is not the place for you.
10 people on the waiting list, 3 empty tables, and the manager refuse to open a new table... there is no dealer
Hallo, are we in a casino or at home?
We came from a far (2 hours drive) just to go back the same way without playing.

I can understand if we were late, and all tables are full... or no other in the waiting list... but, I can't understand a casino that refuse to allow you to play!!

Will not come here ever again
Written 30 October 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, We were hugely disappointed to note that we didn't live up to your expectations at our Poker room. We work hard to make each and every player's experience special at our Casino, so your important observation will be audited by our quality department. Perhaps the reason was the lack of personnel or timetable reasons, we will verify. Normally in our poker room we host international tournaments, poker cash game and sit & go, you can check the upcoming events on our web site. Best regards
Written 4 November 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

VPA88
Bellinzona, Switzerland70 contributions
5.0 of 5 bubbles
Sept 2015 • Couples
We do not usually gamble, but it was fun to try out with the free coupons we got at the hotel and at a restaurant (La Trattoria degli Amici). If you're in Saint-Vincent you cannot miss it ;)
Written 14 October 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, thank you for leaving us your kind feedback on TripAdvisor. We are happy to read that you enjoyed our Casino. Best regards
Written 30 October 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TudorP22
Iasi, Romania58 contributions
3.0 of 5 bubbles
Jan 2016 • Business
Above average for an Italian resort casino, decent prices for drinks and food once inside, although food options are very limited in the underpar Goya restaurant.
Written 21 January 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to share your feedback following your recent stay at our Casino. We are delighted you appreciated the quality / price ratio of our drinks and food. Currently our Gaya restaurant offers limited food options, most suitable for small break than a real meal, but our Resort has 3 other very fine restaurants, for the most refined palates. Once again, thank you for your feedback.
Written 12 February 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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CASINO DE LA VALLEE - SAINT-VINCENT (2024) All You Need to Know BEFORE You Go (with Photos)

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