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No1 Lounge - Gatwick South

Open Now: 04:00 - 22:00
Open today: 04:00 - 22:00
Review Highlights
A real rip-off!

I used this lounge on 10 December in the morning. Upon arrival it was overcrowded and I was told I... read more

Reviewed 2 days ago
Antalyaman
,
Antalya, Turkey
Visit on 3rd December

I had used this lounge once before with a discounted offer via Martin Lewis's site. I had booked... read more

Reviewed 2 days ago
gadlem
Read all 715 reviews
107
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Traveller Overview
  • Excellent13%
  • Very good16%
  • Average12%
  • Poor19%
  • Terrible40%
3 weeks ago
“.Comfortable lounge if places are available”
4 weeks ago
“Yet again!”
About
Open Now
Hours Today: 04:00 - 22:00
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Suggested duration: 1-2 hours
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Contact
| South Terminal, Horley RH6 0NP, England
This attraction is at Gatwick Airport
Website
+44 844 264 6440
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Reviews (715)
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1 - 10 of 703 reviews
Reviewed 2 days ago

I used this lounge on 10 December in the morning. Upon arrival it was overcrowded and I was told I could not order food for 5 minutes as they had run out of order numbers and the kitchens were struggling to cope! At 8:30 i...More

Date of experience: December 2018
1  Thank Antalyaman
Reviewed 2 days ago

I had used this lounge once before with a discounted offer via Martin Lewis's site. I had booked this lounge a year ago but couldn't use my booking as I was ill and deferred my holiday. Although I forgot to rebook by the cut off...More

Date of experience: December 2018
Thank gadlem
Reviewed 5 days ago

I had a lovely couple of hours here. The food was good. Lots of choice for both food & beverages. The service was superb. I hesitated for just a moment and a staff member immediately asked if he could help with anything. The whole place...More

Date of experience: December 2018
Thank foodfan1956
Reviewed 1 week ago via mobile

A poor excuse for an airport lounge I am writing this as a warning to people who are enticed to pay extra to use this airport lounge - I fly Norwegian premium and the lounge is included in the ticket price I have been to...More

Date of experience: December 2018
2  Thank Tanya1764
Reviewed 1 week ago via mobile

Lounge pass providers should punish the No 1 Lounge by removing it from their list of lounges. This lounge should be renamed as “no one admitted if you’re passholders who haven’t booked at least 72 hours in advance and paid £5 per head for the...More

Date of experience: December 2018
2  Thank YLL75
Reviewed 1 week ago via mobile

I am really starting to believe this is a scam, almost every time I try to access this lounge with my priority pass I am turned away as the lounge is always ‘full’ no matter what time of day. I can of course pay the...More

Date of experience: November 2018
1  Thank Jshift1971
No1_GuestRelations, Guest Relations Manager at No1 Lounge - Gatwick South, responded to this reviewResponded 1 week ago

Dear Jshift1971, Thank you for your review regarding your visit to our No1 Lounge. You are correct we will unfortunately have to turn people away should the lounge be at capacity for any part of their maximum 3 hour visit. It may appear to be...More

Reviewed 2 weeks ago via mobile

I have never gained access to this lounge with my Priority Pass, but will keep trying out of sheer pig headedness. This time there was a queue to attempt entry, not because it was busy but because the staff were useless, slow, arrogant and rude...More

Date of experience: November 2018
4  Thank jerseyman1
Reviewed 2 weeks ago

If you are not pre booked with your plane ticket. You will need to book in advance. Great selection of food and drinks. comfortable couches or tables are available.

Date of experience: November 2018
Thank eddlechner
Reviewed 3 weeks ago

We always book into a lounge prior to our holiday. The choice in south terminal is limited, but I definitely will never use this lounge again. Rude staff on arrival, filthy toilets, I had to ask for the manager and ask for toilets to be...More

Date of experience: November 2018
5  Thank JanM123456789
Reviewed 3 weeks ago via mobile

Visited here twice recently in both outgoing and incoming flights and had no problems. Having read some other reviews we were not sure what to expect. We pre booked on our outward flights and got in when others were being turned away. Only cost £5...More

Date of experience: November 2018
Thank Kilwinnkie
View more reviews
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Questions & Answers
Ask a question
Leah R
28 November 2018|
AnswerShow all 2 answers
Response from iansewell58 | Reviewed this property |
I don’t think so.
0
Votes
andygough99
8 October 2018|
AnswerShow all 5 answers
Response from iansewell58 | Reviewed this property |
I have no idea what awards they have won. All I can say is that when my wife and I went it was clean and comfortable with as much drink as you want whether it be hot , cold or alcoholic! Food was ok. Staff were friendly and... More
1
Vote
astroskier
26 September 2018|
Answer
Response from iansewell58 | Reviewed this property |
I have to say that my wife and I found it really good. The lounge was very clean and the staff were very good. All very comfortable and relaxing. We would definitely go again.
0
Votes