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Portland Hall Spa

17A Portland Street, Southport PR8 1LR, England
+44 1704 537733
Website
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Review Highlights
Special birthday treat..dissapointing!

I phoned through to negotiate a birthday treat for my cousin and myself. I ordered spa.. the... read more

Reviewed 4 days ago
bodie1951
,
Chester, United Kingdom
via mobile
Birthday Treat

I received 2 Spa packages for my 50th birthday. I had never been a spa or even had a massage or... read more

Reviewed 5 days ago
Janet H
via mobile
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Portland Hall Spa is a Moroccan themed day spa offering peace, quiet, relaxation, and exceptional customer service.You'll find warmth, cosiness, and quirkiness in the unique, fabulous surroundings of an old Synagogue in the town centre of Southport, Merseyside,NW England.The spa offers massage,facial,body treatments and food. Pamper packages last a few hours or a whole day. Spa breaks are available with the Ramada Hotel. Perfect for couples, friends, and singles.
  • Excellent38%
  • Very good21%
  • Average10%
  • Poor10%
  • Terrible21%
Travellers talk about
“spa pool” (97 reviews)
“candle lit” (50 reviews)
Closed Now
All hours
Hours Today: 09:00 - 20:00
LOCATION
17A Portland Street, Southport PR8 1LR, England
CONTACT
Website
+44 1704 537733
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Reviews (1,384)
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1 - 10 of 1,382 reviews

Reviewed 4 days ago via mobile

I phoned through to negotiate a birthday treat for my cousin and myself. I ordered spa.. the morrocan style pool off photos for an hour, light lunch, bottle of Prosecco, facial, back neck and shoulder massage espa choice of treatment and a first for us...More

Thank bodie1951
Reviewed 5 days ago via mobile

I received 2 Spa packages for my 50th birthday. I had never been a spa or even had a massage or facial before so had no idea what to expect After my 1st visit I loved it and couldn't wait to go back and went...More

Thank Janet H
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 2 days ago

Dear Janet, Thank you for taking the time to write your amazing feedback! I am thrilled you returned to us for a second time and for such a special occasion. I am glad you took advantage of the private candlelit spa pool, this is always...More

A TripAdvisor Member
Liverpool, United Kingdom
31
Reviewed 5 days ago via mobile

Portland hall spa was amazing, very friendly staff, lovely food and amazing pamper :) looking forward to going back.

Thank A TripAdvisor Member
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 2 days ago

Dear Guest, Thank you for your feedback. I will personally pass on all your feedback to our fantastic team and we look forward to welcoming you back in the near future. Warmest Regards, Emily

Reviewed 1 week ago via mobile

Enjoyed a hot stone massage very relaxing, soothing. Building old and dated with lots of character. Everyone very friendly and professional. Not as good quality as have had in other places but very pleasantMore

Thank Dee C
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 2 days ago

Dear Dee, Thank you for taking the time to leave us feedback. I am thrilled to read that you enjoyed your hot stone massage, our therapists are very highly trained and they use their magic to make sure every treatment is perfect. Our building was...More

Reviewed 1 week ago

Please do not waste your money. The treatments were bought for as a gift for my birthday, complete waste of my sons money. The coffee was awful, had better in motorway cafe ! No locks on the communal changing area Therapy beds were extremely uncomfortable...More

Thank juliawaxman33
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 2 days ago

Dear Julia, Thank you for taking the time to leave us your feedback. I am aware of your spa day and also you did speak to our front of house manager and since this I have contacted you and left you a voicemail to discuss...More

Reviewed 1 week ago via mobile

I visited the Portland Hall Spa today with my boyfriend. We both had a really lovely day and left feeling relaxed and refreshed. We opted for the VIP Groupon package with champagne and light lunch and upgraded to the candle lit spa package upon booking...More

Thank Megan A
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 1 week ago

Dear Megan, Thank you for your review. I am pleased to read that you enhanced your day with our candlelit spa pool it is a must for relaxation and with the fruit and fresh water you are simply in a Moroccan heaven! Our therapist are...More

Reviewed 1 week ago

There was a mix up with our booking so we were not expected, however were still able to find time for our treatments and even offered us extra food and drinks as a way of an apology. Went above and beyond to still ensure we...More

Thank Andrew J
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 1 week ago

Dear Andrew, Thank you for taking the time to leave us a review. Once again we apologise for the mix up of your booking and I am so glad our staff attended to your every need, we want each customer to leave feeling rejuvenated. I...More

Reviewed 1 week ago

What a day!!! This was my first ever visit to a spa and let me say I'm "hooked" it was amazing... from walking in to coffee, to treatments, to the lunch.. the staff were amazing and the girls are really nice and welcoming... put you...More

Thank susieparker2017
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 1 week ago

Dear Susie, Thank you for taking the time to write such a wonderful review. The team we have here are very strong and I am thrilled that they where so welcoming as they really take the time to make sure each customer is enjoying their...More

Reviewed 2 weeks ago via mobile

We spent spa day with my friend here and it was great from start to the end. We started with cndlelit pool which was so relaxing. Then we spent 50mins in Maroccan Rasul which was a new expierience for me and my skin after was...More

2  Thank Aneta E
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 1 week ago

Dear Aneta, Thank you for taking the time out to write us such a wonderful review. The Moroccan Rasul is a very unique experience, I am thrilled you thoroughly enjoyed it and you noticed a difference in your skin afterwards. Our therapists are very highly...More

Reviewed 2 weeks ago

The experience from start to finish was a disaster! I booked this for myself and my friend who are both pregnant to spend a relaxing day at a Spa,when booking on the phone I explained our situation and he said it was fine and they...More

2  Thank l0uizej
Portlandhallspa, Guest Relations Manager at Portland Hall Spa, responded to this reviewResponded 1 week ago

Dear Louize, Thank you for taking the time to write a review. All feedback is very much welcomed and used for improvement, where necessary. Firstly, I am happy to hear that you enjoyed your meal, our healthy living menu has been a big hit with...More

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Questions & AnswersAsk a question
ClaireGeorgie
upon buying the groupon i found out there was no spa pool sauna so but disappointed already. but then i rang to make appointment to be told unless i upgrade to a 3 course meal or spa i can only go at 9.30am or 4pm living an hour away this is quite unconvienent times and it did not state this in the fine print. did anyone else have this problem or told what times they could only go at? thanks
21 January 2017|
Answer Show all 4 answers
Response from Portlandhallspa | Property representative |
Hi Claire. Thank-you for your question. I am pleased to inform you that Portland Hall Spa does have a private candle-lit spa pool, Moroccan Mud Rasul and private Jacuzzi pool. Unlike shared or communal spas, where the... More
1
Vote
Sarah W
Prosecution? Eek!!!
28 October 2016|
Answer Show all 4 answers
Response from Portlandhallspa | Property representative |
Dear Guest, Please contact us directly if you require any assistance as I am unsure as to the question. Kind Regards Alex
0
Votes
aj1983
I would like to know why the Manager of this "spa" only responds to the few good feedback left but doesn't comment on the bad feedback. Especially when a lot of the bad feedback is the same..... the therapists diddling people out of 10 mins or so per treatment.
23 October 2015|
Answer Show all 4 answers
Response from Portlandhallspa | Property representative |
Dear Guest, I am pleased to inform we have undergone some changes in the way we act on guest feedback. All feedback will be welcomed and acknowledged and the process of responding to previous feedback is now... More
0
Votes