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SMS Group - S Mifsud & Sons Day Tours

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Address: Island of Malta STJ1143, Malta
Website
Book In Advance
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and up
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TripAdvisor Reviewer Highlights

Read all 71 reviews
Visitor rating
  • 16
    Excellent
  • 9
    Very good
  • 4
    Average
  • 6
    Poor
  • 24
    Terrible
various bus trips

We did 4 day trips by bus with SMS (Malta and Gozo). Our first guide Chris, was excellent - both informative and entertaining. Another guide, John - also a Malta native was also... read more

3 of 5 bubblesReviewed 15 October 2016
Lindy J
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71 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Ireland
Level Contributor
159 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 148 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

We booked through Expedia and were told that a rep would be waiting for us with our name on a sign. We had to search the whole arrivals hall until we found the lady at the back, busy chatting to some of her friends. She directed us to a booth some way along a corridor. There was a long queue... More 

Helpful?
Thank SeacatIreland
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear SecatIreland, We thank you for the feedback and apologise for the inconvenience. We have forwarded your comments to the department concerned for investigation. If you can kindly forward your travel details to transport@sms.com.mt Regards R Sciriha More 

Level Contributor
34 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 17 October 2016

We booked a round trip from Malta Airport to our hotel in Qawra and back in a private vehicle through Expedia.ca together with air flight and a hotel. Due to booking more than half a year in advance, I e-mailed to SMS Group a week prior arrival using e-mail provided by Expedia. It worked: they responded that they had all... More 

Helpful?
2 Thank olifka27
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Olifika27, Thanks for your positive comments - we appreciate clients' feedback as this helps us to deliver the service better. Regards, R Sciriha More 

Level Contributor
19 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 15 October 2016

We did 4 day trips by bus with SMS (Malta and Gozo). Our first guide Chris, was excellent - both informative and entertaining. Another guide, John - also a Malta native was also both fun and knowledgeable. Linda, on the other hand, went into far too much detail on every subject - spending much too long a time explain things... More 

Helpful?
Thank Lindy J
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Linda J, Thanks for your feedback and for your comments. Thanks Nathalie Buhagiar More 

Sydney, Australia
Level Contributor
5 reviews
3 attraction reviews
2 of 5 bubbles Reviewed 4 October 2016

I'm not sure how this business is run,my travel agent booked transfers from Malta airport to Gozo,said there would be someone waiting when I arrived,both times I had to go and look for the driver the car was a absolute disgrace dirty,A/C didn't work and the timing was out,nearly missed the ferry,transport from Gozo to my hotel was the same,had... More 

Helpful?
Thank Maryann V
Mytchett, United Kingdom
Level Contributor
79 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed 15 September 2016

I booked a return shuttle with this company via Expedia and would not recommend it. On arrival we were kept waiting for 45 minutes before leaving. I was told to wait outside in the sun! The reason why were kept waiting was inexplicable, the driver was there, as were the passengers. In fact there were only four of us, whereas... More 

Helpful?
Thank PamC107
Hornchurch, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 September 2016 via mobile

We had booked return transfers with SMS and had confirmations. We were told someone would be holding a sign with our name on it on arrival at the airport. This did not happen and we spent at least 20 minutes trying to find someone to help us. Finally went to a desk at the back where a young lady tried... More 

Helpful?
Thank tina-garner
Ware, United Kingdom
Level Contributor
105 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 11 September 2016

We enjoyed our tour and the guide was Francis. He was very informative and made it interesting. It was fairly rushed which made it difficult for some less mobile people to keep up as a fair amount of walking at some pace. We really liked Mdina and had a pleasant if rather chaotic lunch which was included in the price.... More 

Helpful?
1 Thank pjk7
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear pjk7, Thank you for your positive review. It has been greatly appreciated. We try as much as possible to show you as much as possible of our island. Thanks Nathalie Buhagiar More 

1 review
1 of 5 bubbles Reviewed 8 September 2016

Told to look for a driver with sign at luggage exit - no one there. Went to Expedia/SMS desk for help but they could not find our record. Told to wait. And wait... Finally took a white taxi for the same price - took about 30 seconds to pay and have the driver start loading the bags! Why does Expedia... More 

Helpful?
Thank Valerie A
Level Contributor
46 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 24 August 2016

DO NOT BOOK THIS FOR EXPEDIA TRANSFER! The company SMS were terrible. It was an absolute shambles at the airport - no one waiting with a sign for our name, just a tiny card on a desk at the back of arrivals. It took us 20 minutes to even spot it! We were then sent to another desk and the... More 

Helpful?
Thank Jesssicajess
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Jesssicajess, We will be contacting our representative Neville about the above issue and make sure that it would not happen again. The role of a representative is to make sure that the client is satisfied with the hotel and our services but he also promotes tours. With regards to the transfers my colleague will be contacting you shortly to... More 

Level Contributor
17 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 17 August 2016 via mobile

We booked through Expedia and was given these guys as our "sharing with a couple" shuttle bus. You come out of the airport and cannot locate these. Your name is on a tiny envelope on a stand who then send you to a different firm where you share a coach!! The best thing all the numbers you are given to... More 

Helpful?
Thank JordK21
SMSResortServices, Customer Service Representative at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Hi JordK21, I'd like to convey our sincerest apologies for the inconvenience you experienced on arrival in Malta, and would encourage you to send a formal complaint to our transport team, who would be better able to deal with your grievances. If you would like to contact us and expand on your situation more fully, please do not hesitate to... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?