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SMS Group - S Mifsud & Sons Day Tours

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Address: Island of Malta STJ1143, Malta
Book In Advance
More Info
US$57.53*
and up
Highlights of Malta Full Day Tour
More Info
US$62.96*
and up
Gozo Full Day Excursion
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US$27.14*
and up
Blue Grotto and Marsaxlokk Half Day Trip

TripAdvisor Reviewer Highlights

Read all 74 reviews
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  • 17
    Excellent
  • 9
    Very good
  • 5
    Average
  • 6
    Poor
  • 25
    Terrible
a bit unorganised

very cheap hotel transfers but on arrival several of us had to keep moving ourselves and bags while they decided which vehical and driver to take, took about 20 minutes to decide... read more

3 of 5 bubblesReviewed 2 weeks ago
travelgirl078
,
toulouse, france
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74 Reviews from our TripAdvisor Community

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Showing 62: English reviews
London, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 week ago via mobile

We booked the Malta airport transfer service through Expedia. On arrival at the airport, we were told to wait outside. We waited for over 45minutes with no information as when we would be taken to our hotel. On departure, we had to take a taxi from our hotel to the airport as the bus was about 40minutes late and the... More 

Helpful?
1 Thank Grace O
SMSResortServices, Customer Service at SMS Group - S Mifsud & Sons Day Tours, responded to this review

We appreciate your feedback. We have passed your comments, onto our local supplier who provided you with your transfers. As per the information provided by Expedia there can be up to an hour wait before leaving the airport. Generally this is because they have to wait for other clients to come out of arrivals as you have paid for a... More 

toulouse, france
Level Contributor
45 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

very cheap hotel transfers but on arrival several of us had to keep moving ourselves and bags while they decided which vehical and driver to take, took about 20 minutes to decide. 40 minutes late for return to airport but driver very friendly and still plenty of time for duty free and whatnot

Helpful?
Thank travelgirl078
SMSResortServices, Customer Service at SMS Group - S Mifsud & Sons Day Tours, responded to this review

I would like to convey our sincerest apologies for the inconvenience caused to you on arrival. We appreciate your feedback and passed this onto our supplier. We hope that the rest of your stay progressed more smoothly. More 

1 review
5 of 5 bubbles Reviewed 16 December 2016

First rate company that answers your emails and more importantly takes and picks you up with a professional friendly way. Two thumbs up!

Helpful?
Thank John S
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Sir, Thank you for your positive review. Your comment is very much appreciated. Many Thanks Nathalie More 

Ireland
Level Contributor
160 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 148 helpful votes
1 of 5 bubbles Reviewed 12 November 2016

We booked through Expedia and were told that a rep would be waiting for us with our name on a sign. We had to search the whole arrivals hall until we found the lady at the back, busy chatting to some of her friends. She directed us to a booth some way along a corridor. There was a long queue... More 

Helpful?
Thank SeacatIreland
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear SecatIreland, We thank you for the feedback and apologise for the inconvenience. We have forwarded your comments to the department concerned for investigation. If you can kindly forward your travel details to transport@sms.com.mt Regards R Sciriha More 

Level Contributor
33 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 17 October 2016

We booked a round trip from Malta Airport to our hotel in Qawra and back in a private vehicle through Expedia.ca together with air flight and a hotel. Due to booking more than half a year in advance, I e-mailed to SMS Group a week prior arrival using e-mail provided by Expedia. It worked: they responded that they had all... More 

Helpful?
2 Thank olifka27
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Olifika27, Thanks for your positive comments - we appreciate clients' feedback as this helps us to deliver the service better. Regards, R Sciriha More 

Level Contributor
19 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 15 October 2016

We did 4 day trips by bus with SMS (Malta and Gozo). Our first guide Chris, was excellent - both informative and entertaining. Another guide, John - also a Malta native was also both fun and knowledgeable. Linda, on the other hand, went into far too much detail on every subject - spending much too long a time explain things... More 

Helpful?
Thank Lindy J
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Linda J, Thanks for your feedback and for your comments. Thanks Nathalie Buhagiar More 

Sydney, Australia
Level Contributor
5 reviews
3 attraction reviews
2 of 5 bubbles Reviewed 4 October 2016

I'm not sure how this business is run,my travel agent booked transfers from Malta airport to Gozo,said there would be someone waiting when I arrived,both times I had to go and look for the driver the car was a absolute disgrace dirty,A/C didn't work and the timing was out,nearly missed the ferry,transport from Gozo to my hotel was the same,had... More 

Helpful?
Thank Maryann V
Mytchett, United Kingdom
Level Contributor
79 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed 15 September 2016

I booked a return shuttle with this company via Expedia and would not recommend it. On arrival we were kept waiting for 45 minutes before leaving. I was told to wait outside in the sun! The reason why were kept waiting was inexplicable, the driver was there, as were the passengers. In fact there were only four of us, whereas... More 

Helpful?
Thank PamC107
Hornchurch, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 September 2016 via mobile

We had booked return transfers with SMS and had confirmations. We were told someone would be holding a sign with our name on it on arrival at the airport. This did not happen and we spent at least 20 minutes trying to find someone to help us. Finally went to a desk at the back where a young lady tried... More 

Helpful?
Thank tina-garner
Ware, United Kingdom
Level Contributor
105 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 11 September 2016

We enjoyed our tour and the guide was Francis. He was very informative and made it interesting. It was fairly rushed which made it difficult for some less mobile people to keep up as a fair amount of walking at some pace. We really liked Mdina and had a pleasant if rather chaotic lunch which was included in the price.... More 

Helpful?
1 Thank pjk7
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear pjk7, Thank you for your positive review. It has been greatly appreciated. We try as much as possible to show you as much as possible of our island. Thanks Nathalie Buhagiar More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?