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SMS Group - S Mifsud & Sons Day Tours

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Address: Island of Malta STJ1143, Malta
Website
Book In Advance
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US$66.28*
and up
Gozo Full-Day Excursion
More Info
US$28.57*
and up
Blue Grotto and Marsaxlokk Half Day Trip
More Info
US$45.71*
and up
Valletta - City of the Knights Half Day Tour

TripAdvisor Reviewer Highlights

Read all 79 reviews
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  • 16
    Excellent
  • 10
    Very good
  • 7
    Average
  • 6
    Poor
  • 25
    Terrible
Full Day Gozo Tour

Having neve been to Gozo, we decided to book a full day tour to ensure we saw the high point and were provided with lunch. We selected an SMS tour from those available at our... read more

Reviewed 1 week ago
pmel018
,
Wokingham, United Kingdom
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79 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Wokingham, United Kingdom
Level Contributor
47 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

Having neve been to Gozo, we decided to book a full day tour to ensure we saw the high point and were provided with lunch. We selected an SMS tour from those available at our hotel, but in truth all of the full featured tours offered similar service. We were to firmly to be ready for pickup at 7.45, the... More 

Helpful?
Thank pmel018
Horley, United Kingdom
Level Contributor
18 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
Reviewed 9 April 2017 via mobile

I have used them through Thomas cook for a day trip. Lady guide was very polite and friendly and very knowledgeable about Gozo. It was a pleasant experience. Driver was very good as well as drive was very comfortable. Only down side is food at restaurant SeaShells. This put every one off in the group. Starters Pasta was burned, fish... More 

Helpful?
1 Thank Anuj N
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Anju N, Thanks for your feedback. Very much appreciated. Usually we do not get any complains with regards to the food on our Gozo excursion. We apologize on behalf of the restaurant and will be investigating more about what happened on that day. On the other hand we are very glad that you have enjoyed the excursion to Gozo... More 

England, United Kingdom
Level Contributor
44 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 28 January 2017 via mobile

We booked this through our Expedia package holiday and can't fault the drive transfers at all as they were there both times we needed them on time to pick us up and take us to and from the airport. When we arrived in the airport a very kind lady was waiting with my name on a big envelope and she... More 

Helpful?
Thank ellabee14
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear ellabee 14, We appreciate your feedback. We would be investigating about this matter with our representative Neville and make sure that this incident would not be repeated again. We would like to apologise and hope that the rest of your stay progressed more smoothly. Many thanks Nathalie More 

London, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 9 January 2017 via mobile

We booked the Malta airport transfer service through Expedia. On arrival at the airport, we were told to wait outside. We waited for over 45minutes with no information as when we would be taken to our hotel. On departure, we had to take a taxi from our hotel to the airport as the bus was about 40minutes late and the... More 

Helpful?
1 Thank Grace O
SMSResortServices, Customer Service at SMS Group - S Mifsud & Sons Day Tours, responded to this review

We appreciate your feedback. We have passed your comments, onto our local supplier who provided you with your transfers. As per the information provided by Expedia there can be up to an hour wait before leaving the airport. Generally this is because they have to wait for other clients to come out of arrivals as you have paid for a... More 

toulouse, france
Level Contributor
52 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 7 January 2017

very cheap hotel transfers but on arrival several of us had to keep moving ourselves and bags while they decided which vehical and driver to take, took about 20 minutes to decide. 40 minutes late for return to airport but driver very friendly and still plenty of time for duty free and whatnot

Helpful?
Thank Sandi B
SMSResortServices, Customer Service at SMS Group - S Mifsud & Sons Day Tours, responded to this review

I would like to convey our sincerest apologies for the inconvenience caused to you on arrival. We appreciate your feedback and passed this onto our supplier. We hope that the rest of your stay progressed more smoothly. More 

1 review
Reviewed 16 December 2016

First rate company that answers your emails and more importantly takes and picks you up with a professional friendly way. Two thumbs up!

Helpful?
Thank John S
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Sir, Thank you for your positive review. Your comment is very much appreciated. Many Thanks Nathalie More 

Ireland
Level Contributor
163 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 154 helpful votes
Reviewed 12 November 2016

We booked through Expedia and were told that a rep would be waiting for us with our name on a sign. We had to search the whole arrivals hall until we found the lady at the back, busy chatting to some of her friends. She directed us to a booth some way along a corridor. There was a long queue... More 

Helpful?
Thank SeacatIreland
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear SecatIreland, We thank you for the feedback and apologise for the inconvenience. We have forwarded your comments to the department concerned for investigation. If you can kindly forward your travel details to transport@sms.com.mt Regards R Sciriha More 

Level Contributor
33 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
Reviewed 17 October 2016

We booked a round trip from Malta Airport to our hotel in Qawra and back in a private vehicle through Expedia.ca together with air flight and a hotel. Due to booking more than half a year in advance, I e-mailed to SMS Group a week prior arrival using e-mail provided by Expedia. It worked: they responded that they had all... More 

Helpful?
2 Thank olifka27
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Olifika27, Thanks for your positive comments - we appreciate clients' feedback as this helps us to deliver the service better. Regards, R Sciriha More 

Level Contributor
19 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 15 October 2016

We did 4 day trips by bus with SMS (Malta and Gozo). Our first guide Chris, was excellent - both informative and entertaining. Another guide, John - also a Malta native was also both fun and knowledgeable. Linda, on the other hand, went into far too much detail on every subject - spending much too long a time explain things... More 

Helpful?
Thank Lindy J
SMSResortServices, Manager at SMS Group - S Mifsud & Sons Day Tours, responded to this review

Dear Linda J, Thanks for your feedback and for your comments. Thanks Nathalie Buhagiar More 

Sydney, Australia
Level Contributor
5 reviews
3 attraction reviews
Reviewed 4 October 2016

I'm not sure how this business is run,my travel agent booked transfers from Malta airport to Gozo,said there would be someone waiting when I arrived,both times I had to go and look for the driver the car was a absolute disgrace dirty,A/C didn't work and the timing was out,nearly missed the ferry,transport from Gozo to my hotel was the same,had... More 

Helpful?
Thank Maryann V

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?